The Destination and The Hotel Were Exceptional!
Jan 27, 2025 lexbell738 Lexington, Kentucky
Our family recently returned from a stay at the Fairmont Banff Springs over Christmas Week. The experience in Banff exceeded our lofty expectations by a good bit. Banff National Park is a spectacularly beautiful place and we loved spending some time there. My wife and I consider ourselves lucky to be able to visit one of the premier tourism…
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Our family recently returned from a stay at the Fairmont Banff Springs over Christmas Week. The experience in Banff exceeded our lofty expectations by a good bit. Banff National Park is a spectacularly beautiful place and we loved spending some time there. My wife and I consider ourselves lucky to be able to visit one of the premier tourism destinations in North America and to mark a big item off our Bucket List.
The four nights we spent at the Fairmont were uniformly excellent. The guest rooms and the public facilities of the hotel were in top notch condition. Also, the courtesy and professionalism of the Fairmont Staff added to our experience at each and every turn. As a 40 year veteran of the hospitality industry myself, I can vouch for the training of their service team. They provided a level of professional service that you don't often experience. During our stay, we observed this consistent service quality
over and over again.
We enjoyed a welcome dinner in the Waldhaus (German Restaurant), then Christmas Dinner in the Vermillion Room and our morning coffee each day at Stock, located in the Fairmont Lobby. All the food and beverages we had were excellent and the service was more than equal to the food quality. We also had, cocktails and appetisers in the Rundle Lounge on our first afternoon. When we were running late for an afternoon Gondola Ride, our bartender jumped in to pack our son's food to go including all the utensils he needed without us asking for it.
Our family also took a full day tour of Banff National Park with Andrew of the Fairmont Activity Staff and he looked out for us all and made sure that we saw some of the most incredible scenery in the area. He quickly adjusted to our family pace and he was exceedingly patient as we took on and off the ice cleats for safely walking across the ice and snow. He also suggested an unscheduled stop late in the day, which ended up providing an opportunity for us to see a mountain ram and some grazing elk.
Finally, our stay was capped off by the experience my wife and daughter had at the afternoon Tea Service in the Rundle Lounge. Their table had a spectacular view of the mountains surrounding the hotel. It was a visit our entire family won't soon forget.
Kudos to the Fairmont Banff Springs!
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