Sheraton on the Falls

Niagara Falls, Canada

Virgin rating

American Fallsview 2 Queen
Rooftop Pool
Fallsview Indoor Waterpark
City View 2 Queen
Fallsview Restaurant
Fallsview King Room
Massimo's Italian Fallsview
Rooftop Pool
Indoor Pool
Spa
American Fallsview 2 Queen
Rooftop Pool
Fallsview Indoor Waterpark
City View 2 Queen
Fallsview Restaurant
Fallsview King Room
Massimo's Italian Fallsview
Rooftop Pool
Indoor Pool
Spa

The hotel

Mere steps from the famed Niagara Falls, Sheraton on the Falls is a luxury, fun and great place to stay with something for everyone. You’ll be spoilt for choice with what to eat, with seven places to tickle your taste buds. There are four pools to choose from, with slides and splash zones galore that little ones will love. There’s even mini-golf and bikes to hire. But relaxing hasn’t been forgotten about. Enjoy a massage overlooking the rushing falls below, and retreat to the 14th floor indoor pool for some me-time. And when it comes to exploring, there’s so much on your doorstep, and you’re just a 5-minute stroll to the majestic falls.

Amenities

  • Honeymoon
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Safety Deposit Box
  • Spa
  • Swimming Pool
  • Valet parking

Where is it

In the heart of Niagara and connected by indoor walkway to all Falls Avenue hotels, attractions and restaurants, as well as the Casino Niagara. The world-famous Maid of the Mist is a short walk away. Transfer time from Toronto International Airport: 1 hour 15 minutes.

Hotel information

669 rooms and suites. All with air-conditioning, LCD TV, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer, iron and ironing board, and mini fridge.

No window rooms are interior facing, with 2 queen-size beds, sleeping maximum 5 people. 

Standard Rooms with 1 queen-size bed, sleeping maximum 2 people.

City View Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 5 people. 

Niagara Parks View Rooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 5 people. 

American Fallsview Rooms feature floor-to-ceiling windows and a Juliette balcony, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 5 people.

Fallsview Rooms feature floor-to-ceiling windows and a Juliette balcony, offering a great vantage point for views of the Niagara falls, with either 1 king-size bed or 2 queens-size beds, sleeping maximum 5 people. 

Massimo's Italian Fallsview Restaurant (modern Italian cuisine with views of the Niagara Falls, open for dinner). Fallsview Restaurant (buffet restaurant with Niagara Falls views, open for breakfast, lunch and dinner Fri-Sun, and for breakfast Mon-Thurs). Breakfast on 13 (open for buffet breakfast, as well as brunch at the weekends). Starbucks®. Freshii (serving fresh sandwiches and snacks throughout the day). Niagara Vines Lobby Winebar. Sweet Jesus Ice Cream.

Rooftop swimming pool. Poolside cabanas*. 14th floor indoor pool. Fitness centre. Connected via an indoor walkway to the Fallsview Indoor Waterpark*, featuring 16 slides, kids' play area, and a giant wave pool. Christienne Spa*. Casino Niagara* connected via indoor walkway. 

Convenience Store. Laundry service*. Room service*. Self-parking CAD$39 and Valet parking CAD$59 (payable locally, fee subject to change). 

This hotel has an optional resort fee of $15.95 plus tax per room, per day (payable locally, subject to change) You may choose to pay for it when you arrive. Please see hotel check-in for current inclusions.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4782)
  • Very good (2780)
  • Average (1127)
  • Poor (548)
  • Terrible (540)
Image of the Tripadvisor rating Unhappy with LF fees

Dec 15, 2024 Jennifer A Austin, Texas

You can’t beat the location of this hotel, and it was clean. The staff was friendly, and I had plenty of amenities. However, this hotel applies the LF fee to their charges, and the desk clerk misrepresented the LFE as municipal tax,. When I pressed and questioned and asked them to remove this, she told me she was not able to I asked to speak to… Read more
You can’t beat the location of this hotel, and it was clean. The staff was friendly, and I had plenty of amenities. However, this hotel applies the LF fee to their charges, and the desk clerk misrepresented the LFE as municipal tax,. When I pressed and questioned and asked them to remove this, she told me she was not able to I asked to speak to the supervisor who reiterated that it was a fee that I agreed to pay in my room booking. When I looked at the charges on my booking confirmation, it says conference and tourism fee it does not mention the LF fee. Not only is the staff at this hotel, passing it off as a tax in order to legitimatize this charge, but it is misrepresented on their booking confirmation. I was also told that it was hotel policy to apply this charge, but that’s also not true because we had dinner at Massimo‘s and brunch at the Fallsview buffet and both restaurants we’re happy to remove the charge upon request. They also applied the LF fee to our parking and to spa charges, and one could argue that I did not agree to those charges when I booked the room. I am disappointed in the brands reluctance to remove these superfluous charges, which anybody who knows anything about the LFE knows that is nothing more than a cash grab to put money into the pocket of the business The bottom line- do your research ahead of time. There are businesses that don’t charge this ridiculous fee. And speak up if enough people speak up maybe legitimate businesses will get rid of this ridiculous fee. Read less
Image of the Tripadvisor rating Excellent hotel with a stunning view.

Dec 3, 2024 littleacorns3 Toronto, Canada

The rooms are spacious, immaculate and modern looking. The view is incredible and the staff are all super friendly and helpful I was here for a conference and the event staff were so warm and welcoming, I can’t wait to have another event here soon.
Image of the Tripadvisor rating Amazing!

Dec 3, 2024 loulah London, United Kingdom

Stunning! The rooms were immaculate and clean. Very spacious but it’s all about the view isn’t it?! We upgraded to a falls view and boy I’m glad we did. I actually felt emotionally looking out of our room window (see my photos). The breakfast was out of this world. Again the view of the falls is incredible. The breakfast its self is proudly the… Read more
Stunning! The rooms were immaculate and clean. Very spacious but it’s all about the view isn’t it?! We upgraded to a falls view and boy I’m glad we did. I actually felt emotionally looking out of our room window (see my photos). The breakfast was out of this world. Again the view of the falls is incredible. The breakfast its self is proudly the best breakfast I’ve had at a hotel. AND they very kindly brought me out the most delicious piece of chocolate cake for my birthday! So much to choose from and such good quality. I don’t have one criticism of this hotel. The staff were lovely and the location absolutely perfect! Thank you for having us. I’ll definitely be coming back! Read less
Image of the Tripadvisor rating Loved this hotel shame about the shampoo and conditioner

Dec 2, 2024 myownview05 Lincoln, United Kingdom

Wow what can I say... A lovely hotel in a perfect location. All the staff I spoke to were so friendly We were in room 2263 it wasn't a falls view room but very nice. My only criticism was the shampoo conditioner and body wash had such a horrible male deodorant smell it was so strong. (sorry it was that bad it cost a star). Breakfast was amazing… Read more
Wow what can I say... A lovely hotel in a perfect location. All the staff I spoke to were so friendly We were in room 2263 it wasn't a falls view room but very nice. My only criticism was the shampoo conditioner and body wash had such a horrible male deodorant smell it was so strong. (sorry it was that bad it cost a star). Breakfast was amazing there was so much choice, Rosie was our server what a really wonderful lady, she was so happy and upbeat. My husband had 3 mugs of tea we just didn't want to leave the view is stunning. 5 out of 5 for the breakfast experience. Read less
Image of the Tripadvisor rating We had a great stay!

Nov 27, 2024 Anna R Niagara Falls, Canada

We had a very nice stay recently at the Sheraton Fallsview. Our room had a lovely view overlooking Oakes Garden and the American Falls, even though it was only on the 3rd floor. We weren’t bothered by any street noise since November is off-season, but could see that there might be more noise in the height of the summer. If a more expansive view of… Read more
We had a very nice stay recently at the Sheraton Fallsview. Our room had a lovely view overlooking Oakes Garden and the American Falls, even though it was only on the 3rd floor. We weren’t bothered by any street noise since November is off-season, but could see that there might be more noise in the height of the summer. If a more expansive view of both falls was important, then we would recommend an upper floor room. Upper floor City View rooms have no Falls views but do look out over the lively Clifton Hill area. Sheraton’s website room descriptions are very informative so should help you pick the best room suited for your needs. One caveat, we were in a room that adjoined the next room, and kids in that room kept rattling their door between. Not a huge deal. We had not stayed at the Sheraton for a number of years and were pleased with the new decor and the upgraded bathroom fixtures. The bed was, as always, really comfortable! All the staff we encountered were super friendly and the check-in/check-out is speedy, especially with the app. The lobby has also been revamped and has a very comfortable open plan and a variety of seating. You can pick up beverages and quick eats at the Starbucks and Freshii. It all flows well into the expansive souvenir shop, wine bar, and the Wine Rack where you can pick up a bottle of Ontario wine for your room or to take home. We did not make use of the other facilities like the spa, gym, or pool, but from previous stays, we know that without going outside, guests have access to an amusement area for kids, a small food court, the Waterpark, Hard Rock Cafe, Casino Niagara, and even the historic Brock Crowne Plaza Hotel. This hotel is easily the closest (1 block) walk to the Niagara Parkway and beginning of Victoria Park. We look forward to our next stay. Read less