Sheraton Centre Toronto

Toronto, Canada

Virgin rating

Standard 2 Queen Room
43 Down
Club Lounge
Standard King Room
Junior Suite
43 Down
Club Lougne
King Suite
Club Lounge
Club Lounge
King Suite
Dual Citizen
Fitness Centre
Nathan Phillips Square View
Lobby
Standard 2 Queen Room
43 Down
Club Lounge
Standard King Room
Junior Suite
43 Down
Club Lougne
King Suite
Club Lounge
Club Lounge
King Suite
Dual Citizen
Fitness Centre
Nathan Phillips Square View
Lobby

The hotel

A sleek, high-rise hotel in Toronto’s vibrant Downtown district, the Sheraton Centre offers upscale accommodation with a great range of amenities. Located in the heart of the business and entertainment district, the Sheraton Centre’s warm and comfortable lobby features a 2-acre waterfall garden which provides a definite feeling of space and serenity despite the hotel’s central location. It’s also home to Toronto’s largest year-round indoor/outdoor heated pool, complete with decking, sun loungers and a bubbling whirlpool. The fitness centre is open 24-hours and extensively equipped with everything you need to keep the body beautiful. However you spend your day, 43 Down is an intimate bar in which you can relax at the end of the day and catch up with friends and family over some sharing plates or a handcrafted cocktail.

Amenities

  • Wheelchair access
  • Bar
  • Fitness Centre/Gym
  • Hot tub
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Close to City Centre

Where is it

In a fantastic Downtown location, just across the street from City Hall and connected to PATH, a vast underground shopping and walkway network.

Hotel information

1372 guest rooms on 43 floors. All with air-conditioning, flat-screen TV with pay-per-view films, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer, and iron and ironing board. 

Standard Guest Rooms feature either 1 queen-size bed, 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 people.

Deluxe Guest Rooms offer city views, with 1 king-size bed, sleeping maximum 3 people.

Nathan Phillips View Rooms with either 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 people.

Junior Suites with a separate seating area, and either 1 king-size bed or 1 queen-size bed, sleeping maximum 3 people.

Suites are larger in size, featuring a separate seating area with sofa bed, and 1 king-size bed, sleeping maximum 3 people.

Club Lounge rooms and suites feature access to the 43rd floor Sheraton Lounge for 2 people per room, which offers additional benefits such as free WiFi, complimentary continental breakfast, and selected refreshments throughout the day. 

  • Book by 31 Jan 25' to receive up to 20% off accommodation costs. Black out dates apply. Terms and conditions apply.

43 Down (intimate bar serving locally inspired light bites and handcrafted cocktails). Dual Citizen (offering a selection of all-day items as well as grab-and-go offerings). 

Indoor/Outdoor heated pool. 24-hour fitness centre. 

WiFi access*. 24-hour room service*. 

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1339)
  • Very good (895)
  • Average (284)
  • Poor (94)
  • Terrible (92)
Image of the Tripadvisor rating Engineering department

Dec 22, 2024 Tuana B

Mr Emir from the engineering department was incredibly kind and helpful during my stay at the hotel. He promptly fixed an issue with the AC in my room and ensured everything was working perfectly. His professionalism and friendly attitude made a lasting impression. Truly a great asset to the hotel!
Image of the Tripadvisor rating Great stay. Perfect location for dining, theater, and more

Dec 6, 2024 sandpiper333 Boston

Great location. Nice views. All the amenities you need. We had a great time here. The pool in winter is half inside, half outside which my son loved. Hotel also provides easy access to the path underground for warmer walking, shopping, and coffee. Was a great base of operations for sightseeing and dining. Highly recommend.
Image of the Tripadvisor rating Best Hotel in Toronto Downtown.

Nov 30, 2024 LEVEL6_FOODCRITIC New York

Its a 5 star hotel and went there with my brother and family. The location is just great. Its 5 minutes walking distance to the Eaton Centre mall, the bayshore mall, and most of the restaurants and shopping district. The city park is right there. Best part I liked about the Hotel is there Lounge. Best place to sit and relax have breakfast, have… Read more
Its a 5 star hotel and went there with my brother and family. The location is just great. Its 5 minutes walking distance to the Eaton Centre mall, the bayshore mall, and most of the restaurants and shopping district. The city park is right there. Best part I liked about the Hotel is there Lounge. Best place to sit and relax have breakfast, have juice, tea, water and sit quietly and work on your laptop while looking at the amazing mesmerising view of the Toronto city skyline. Their rooms are very nice, the service is very good, they have very good breakfast spread and options. Everything was perfect. Superb. Read less
Image of the Tripadvisor rating Good location but old hotel in need of refurb

Nov 26, 2024 Neenals

Good location in the city centre and about an hours drive in traffic from the airport. Check in staff very nice and the check in process was smooth, but not much explained on where things were in the hotel. Room was very old and dated. Brown carpet, brown wall paper, old furniture, but it was spacious and warm. Bed comfy, iron and ironing… Read more
Good location in the city centre and about an hours drive in traffic from the airport. Check in staff very nice and the check in process was smooth, but not much explained on where things were in the hotel. Room was very old and dated. Brown carpet, brown wall paper, old furniture, but it was spacious and warm. Bed comfy, iron and ironing board, coffee making facilities and water provided. Bathroom shower was fine but they still use shower curtains. The water pipe noises during the night were constant and you can hear other guests in the corridor banging doors, but I didn't hear any traffic noise on the 25th floor. Do not disturb room signs are still the flimsy old paper signs that have a tendency to fall of the handle when you open or close the door. Wardrobe was a cupboard with a door, like an extremely small spare room, not a proper fitted wardrobe, and it's poorly designed with a shelf right across the middle, so you can't hang long items like dresses properly. WiFi was not very good and kept dropping out. Breakfast was a very strange affair. No buffet as you'd expect in this part of the world. Just a few tables to the back of the main entrance hall with waiter service. No one to greet you so I spent a while wondering if I was even in the right place. In the end I decided to order room service instead. It's the same menu and a very nice lady bought everything up in boxes and a bag within about 20mins of ordering. All in all an OK but dated hotel in a good location of Toronto. Read less
Image of the Tripadvisor rating BED BUGS

Nov 24, 2024 Kaitlyn P

BED BUGS I was there for a business event from sunday-tuesday. On Monday during our courses I went up stairs to grab something from our room to find a bed bug crawling on my bed. We then missed half of our event due to the staff 'trying to move our rooms'. They offered to clean out clothes, they did clean three of my staff members but lost my bag… Read more
BED BUGS I was there for a business event from sunday-tuesday. On Monday during our courses I went up stairs to grab something from our room to find a bed bug crawling on my bed. We then missed half of our event due to the staff 'trying to move our rooms'. They offered to clean out clothes, they did clean three of my staff members but lost my bag of clothes which I had to fight for them to find. They claim they don't have bed bugs due to their results coming back negative but I didn't kill the one we found and it was red so it had also fed on us. A girl in another room got bitten on her face which then got infected. A terrible experience and complete waste of money. Since it came back negative they will not be taking any further action to kill the bed bugs there since they have 'none'. I do have photo and video evidence of this which I will provide these photos as it's clear that they are not being mistaken by other types of bugs Read less