Manager indifference
Jan 28, 2025 Glenda B
I stayed in the One Particular Harbour building, which is marketed as a quiet, relaxing building, for 7 nights travelling with my mother. On our second morning (Monday)I was awakened by an impact screw driver building light standards and a stage immediately outside my room. This noise continued for a couple of hours, at 4 pm a DJ started sound…
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I stayed in the One Particular Harbour building, which is marketed as a quiet, relaxing building, for 7 nights travelling with my mother. On our second morning (Monday)I was awakened by an impact screw driver building light standards and a stage immediately outside my room. This noise continued for a couple of hours, at 4 pm a DJ started sound tests of his equipment which were so loud my room vibrated from the bass. A letter arrived under our door advising that a staff appreciation party would be held that evening from 9:30-11 pm with a suitable volume of noise, if we had any questions or concerns would we please reach out to the front desk, this letter was signed by the managing director/general manager Zachery Frangos.
I chose to speak with a manager, Cindy, who was not overly receptive to my concerns about a party and music being held immediately outside my room. The simple solution would have been to move us to another room for the one night, that was not offered.
The food truck set up under my bedroom window at 8 pm with a very loud generator, at 9:30 pm the DJ started screaming into the microphone over the music and this lasted until 11:15 pm.
Why a party was held between two guest buildings, outside when the complex has an events building away from the guest quarters is beyond me.
I asked to speak with Zachery Frangos, general manager on Wednesday morning and was denied the opportunity to speak with him so I spoke with a second manager, Dorian, who appeared more interested in my report of the impact of this party on my stay and he guaranteed that something would be done, that he would come and report back to me after my issues were sent up the chain of command. He failed to follow through with his promises. I have even emailed Zachery Frangos and he failed to respond, this is the managing director/general manager of a 4 1/2 star resort.
This is a very expensive place to stay and the lack of concern for guests is obvious by the manager results, by about half of the staff who are very interested in their phones and you need to ask them to fulfill a drink request or a food order and mediocre food.
My advice would be to choose another location to stay while in Nassau.
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