Profit before Customers
Dec 25, 2024 JAMEST5100
From the check in at the front desk, this has been the worst stay at a Marriott resort that I have ever had. We reserved an ocean front room with a king bed. The room was nice but there were two queens. While checking in and listening to other guests, it was obvious that the reservation system was causing trouble. The food at the buffet was…
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From the check in at the front desk, this has been the worst stay at a Marriott resort that I have ever had. We reserved an ocean front room with a king bed. The room was nice but there were two queens. While checking in and listening to other guests, it was obvious that the reservation system was causing trouble. The food at the buffet was marginal at best. Selection was good but the quality was poor. Many meats/fish were overcooked and difficult to cut with a knife. The bars were not very well stocked. We emptied a bottle of Irish Cream. Three days later they still hadn't restocked it. The pool area and beach were excellent as was the service throughout the resort. Housekeeping was inconsistent, our refrigerator was to be replenished every day, but some days it wasn't. We tried to play pickle ball on the tennis courts which were marked off for pickle ball. The courts were in disrepair with multiple cracks and an uneven surface littered with small pebbles. The temporary net was inexpensive and blew over with a slight gust of wind. There were no center markings in the kitchen area so you had to guess in placing the net. One of the guests in our party was initially moved to a room that lacked AC. The next room they moved her to had a broken door that would not lock.
My overall impression is that they are skimping on maintenance and purchasing inexpensive supplies to optimize profit. The setting is excellent with better management and more guest centered approach, this could be the outstanding resort they claim to be.
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