Jewel Grande Montego Bay

Montego Bay, Jamaica

Virgin rating

The hotel

If you're looking for a tranquil slice of Jamaican paradise within an idyllic private cove, the Jewel Grande is for you - the ultimate in luxurious comfort. Sparkling pools and calm shores await you, complete with thoughtful concierge service to ensure full relaxation and ease. Plus, eight all inclusive restaurants (as well as a variety of cafes and bars) are sure to keep mouths watering and cravings satisfied. The whole family is catered for here, with kids clubs and teen lounges that are perfectly equipped to entertain, non-motorised water sports, and a tempting world-class spa. Montego Bay’s best amenities and attractions are also all within easy reach – that’s if you can bring yourself to leave this stunning resort.

Amenities

  • Kids Club
  • Teen Club
  • Anniversary and special occasions
  • Honeymoon
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

This hotel has a prime beachfront location, within its own private cove in Montego Bay. Transfer time from Sangster International Airport: 15 minutes.

Hotel information

217 apartment-style suites, all of which include a private balcony with ocean views, air-conditioning, WiFi, coffee maker, mini-bar (restocked daily with water, soda, juices and beer), luxury bath products, flat-screen TV, Bluetooth speaker, iron and ironing board, and safe. 

Oceanfront Junior suites have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All inclusive of: unlimited access to all restaurants, eateries and bars, including unlimited premium spirits, popular beers and wines, plus complimentary 24-hour room service (hours and days of operation may vary). All activities and entertainment unless otherwise stated. 

Oceanfront Premium Junior Suites are situated on upper-levels, with a large sitting area and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

One Bedroom Romance Ocean View Suites have a separate living and dining area, fully equipped kitchen, en-suite washer/dryer and an open tub in the bedroom. The luxuriously appointed master bedroom features 1 king-size bed, sleeping maximum 2 adults. 

One Bedroom Resort View Suites include an expansive balcony, elegant decor, separate sitting area with sleeper sofa, and a spacious bedroom with 1 king-size bed, sleeping maximum 3 adults. 

One Bedroom Oceanfront Suites feature a separate living and dining area with sofa bed, fully equipped kitchen, en-suite washer/dryer, and direct sweeping views of the Caribbean Sea from the balcony. The luxuriously appointed master bedroom features 1 king-size bed, sleeping maximum 3 adults. 

One Bedroom Grande Luxe Oceanfront suites are spacious and luxurious, and are the largest one-bedroom suites, with a separate living and dining area with a twin pull out sofa bed, fully-equipped kitchen, en-suite washer/dryer, and panoramic views of the Caribbean Sea from a prime oceanfront location. The master bedroom features 1 king-size bed, sleeping maximum 4 adults. 

Two Bedroom Resort View Butler Suites provide extra space, with 2 bedrooms and 2 and a half bathrooms, separating living and dining area with sofa bed, fully-equipped kitchen, and balcony with views of the resort. Butler service is included. The master bedroom features 1 king-size bed and the second bedroom has 1 queen-size bed, sleeping maximum 5 adults.

Two Bedroom Oceanview Butler Suites are as above, with views of the Caribbean sea from the balcony. 

Two Bedroom Oceanfront Butler Suites are as above, with prime oceanfront location and views. 

Three Bedroom Oceanfront Butler Suites are lavishly appointed, with terraces overlooking the Caribbean Sea. Butlers can cater to your needs from the fully equipped kitchen, which has an en suite washer/dryer, and the living room features a sofa bed. The master suite features 1 king-size bed, and there is 1 queen-size bed each in bedrooms 2 and 3, sleeping maximum 7 adults. 

Three Bedroom Penthouse Butler Suites feature luxury linens, fine kitchen appliances and dramatic ocean views from the top floor. There is a fully equipped kitchen, with butler service available. Each bedroom has a full bath, and there is a half bath in the parlour for guests. The master bedroom features 1 king-sized bed, and there is 1 queen-size bed each in bedrooms 2 and 3, plus a sofa bed in the living area, sleeping maximum 7 adults. 

The Three Bedroom Grand Luxe Penthouse Suite is an extra spacious penthouse suite, offering ultimate luxury with pristine views of the Caribbean Sea, which can be enjoyed from the private wraparound balcony, complete with hot tub. Three elegant bathrooms with granite countertops and premier bath products, fully-equipped kitchen with Butler service available. The master bedroom features 1 king-size bed, with 1 queen-size bed in both bedrooms 2 and 3, and a sofa bed in the living area, sleeping maximum 7 adults.  

8 restaurants; Jam-Mex Restaurant (authentic Jamaican and Mexican cuisine, open for dinner), Crickets Grill (casual eatery serving Jamaican cuisine, open for lunch), Orchids (gourmet buffet, open for breakfast, lunch and dinner), Moonstone Restaurant (Italian cuisine, open for dinner), The Fiery Pelican Outdoor Grill (casual eatery, serves burgers, Jamaican patties, nachos, and other snacks and drinks during the day), Le Bouchon (steakhouse, open for dinner), Pierside Restaurant (authentic Asian fusion and Teppanyaki style dining, open for dinner), Waves (international cuisine, open for dinner). 3 bars; The Lobby Bar (popular beers, fine wines, cocktails, alongside tapas and small plates), Morgans Bar (extensive wine, spirits, and cocktails), Rum Runner Bar (swim-up bar). 3 cafes; Ortanique (cafe and juice bar), Silver Cage (fit food, smart coffee, raw juice), The Sugar Cane Coffee and Ice-Cream (gourmet coffee, decadent ice-cream, pastries). 

Daily and nightly entertainment.

Beach and pool concierge service. Two outdoor pools and whirlpools. Grande full-service spa* with 14 treatment rooms, Himalayan salt lounge, fitness centre, steam and spa. Fitness centre, featuring LifeFitness® equipment (including treadmills, ellipticals and free weights). Private trainers available*. Yoga and fitness classes*. Private beachfront cabanas*. Non-motorised water sports including kayaking, stand up paddle boarding, sailing, and windsurfing. Kids club and teen lounge, with fun age-specific activities. Golf nearby*.

Complimentary resort-wide WiFi. Beach and pool concierge service. 24-hour room service. Butler service for guests in two-bedroom and above suites. Gift shop. 

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1871)
  • Very good (360)
  • Average (137)
  • Poor (34)
  • Terrible (67)
Image of the Tripadvisor rating Enjoyed our stay

Dec 23, 2024 Voyage21527313644 Athens, Pennsylvania

We really enjoyed our time here. The staff were very friendly. The rooms were large and accommodating. We had an issue with hot water the first day and a half, but it was fixed and we received a credit for the inconvenience. Others in our party received a free upgrade to a butler suite due to their room type not being available. Their butler,… Read more
We really enjoyed our time here. The staff were very friendly. The rooms were large and accommodating. We had an issue with hot water the first day and a half, but it was fixed and we received a credit for the inconvenience. Others in our party received a free upgrade to a butler suite due to their room type not being available. Their butler, Ronald, was kind and attentive. We never worried about a single meal reservation or opportunity to enjoy the resort. The resort is smaller, but it made for a fun time allowing us to meet other guests throughout our stay as well as allowing us to get to know many of the staff. The beach never lacked for available chairs and was often tended after to keep it clean. The activities staff were so fun and always up for a great time. We’ve stayed at larger resorts before and they can be cold and unfriendly at times. You feel welcomed and looked after staying here. We would definitely return in the future. Read less
Image of the Tripadvisor rating Not recommended- disappointing.

Dec 23, 2024 Charles W Garden City, New York

The rooms are run down and outdated. Mattresses are a nightmare. They didn't have towels for our room - we had to go get towels from the pool. When we arrived to check in, the two families ahead of us were in separate heated disputes over their rooms. The ocean view suite we pre paid was not available so we squeezed into a parking lot view… Read more
The rooms are run down and outdated. Mattresses are a nightmare. They didn't have towels for our room - we had to go get towels from the pool. When we arrived to check in, the two families ahead of us were in separate heated disputes over their rooms. The ocean view suite we pre paid was not available so we squeezed into a parking lot view room and not refunded the difference. The staff was very friendly and the Butler Service was super attentive. The restaurants were average at best. The beach bbq was good. There are much better options at the same price. I left disappointed. I will not be going back. Read less
Image of the Tripadvisor rating Lack of effort

Dec 23, 2024 Liz A

When we arrived our rooms were not ready and we had to wait 3 hours. The hotel was dirty and the food wasn’t very good and they ran out of most buffet items quickly and did not restock. The beach grill also had bery little to offer, for example for kids, no chicken tenders. The rooms are over priced given the lack of accommodations. No snacks.… Read more
When we arrived our rooms were not ready and we had to wait 3 hours. The hotel was dirty and the food wasn’t very good and they ran out of most buffet items quickly and did not restock. The beach grill also had bery little to offer, for example for kids, no chicken tenders. The rooms are over priced given the lack of accommodations. No snacks. No silverware. No robes, slippers etc. things you would expect when paying over $1000 a night The beach was very small and they ran out of chairs almost immediately every day even the hotel was not at capacity. At the spa went for service and they were out of robes and the treatment was 30 mins late to start even though i booked ahead of time Overall i was very unimpressed and would not recommend. Read less
Image of the Tripadvisor rating Always a memorable stay.

Dec 22, 2024 Dan K

So my family and I have been staying here since it first opened. Yes this last visit they had an issue with the water in building C. It was rectified in time of our visit. Overall this resort is quite good for other properties available. I am a diamond guest at Sandals resorts. You will pay three to four times the amount for a stay at Sandals.… Read more
So my family and I have been staying here since it first opened. Yes this last visit they had an issue with the water in building C. It was rectified in time of our visit. Overall this resort is quite good for other properties available. I am a diamond guest at Sandals resorts. You will pay three to four times the amount for a stay at Sandals. The food is very good with exceptional service. Gary at the lobby bar is the most entertaining and efficient bartender you will ever find. shout out to Toby in Waves as well. Thank you Jewel Grande for another memorable stay. Dan K. Read less
Image of the Tripadvisor rating Awesome experience at the Jewel Grande Montego Bay

Dec 20, 2024 anitagC3260WK

We had a great time at the resort. The staff were exceptional in their service and in their efforts to make sure you have a great experience. Even though other guests had experienced some issues due to a burst water pipe, which was completely unforeseen, we were unaffected for the most part. Our stay was absolutely enjoyable and we met really… Read more
We had a great time at the resort. The staff were exceptional in their service and in their efforts to make sure you have a great experience. Even though other guests had experienced some issues due to a burst water pipe, which was completely unforeseen, we were unaffected for the most part. Our stay was absolutely enjoyable and we met really awesome people whilst there. Exceptional staff to note: Paul and Neo the butlers, Tobey the server at Waves restaurant, Winston the server at Le Bouchon (The Steakhouse) and Jermaine with the beach activities. Jermaine gathered up the vacationers for many fun and exciting volleyball games which everyone enjoyed. We really had a great time and the food was exceptional. My entire family couldn’t stop raving about the food and the service. Read less