Moon Palace Jamaica

Ocho Rios, Jamaica

Virgin rating

Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom
Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Kids Club
  • Families
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • No Smoking
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (stocked on request) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.


All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Deluxe Resort View Rooms with Balcony are located in the South building and have a balcony with table and 2 chairs, 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 adults and 1 infant.

Superior Deluxe Ocean View Rooms with Balcony have a balcony with table and 2 chairs, 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Superior Honeymoon Deluxe Rooms, with ocean views and balconies, feature 1 king-size bed, sleeping maximum 2 adults. Includes the following benefits:

- Private bath with shower only

- Welcome bottle of wine

-Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka (subject to change)

- Mini-bar containing sodas, bottled water, juices, beer and snacks (stocked on request)

- CHI bath amenities and Natura Bisse soap

- WiFi access

- 24-hour room service

- Private beach lounge chair area with waiter service

- Nightly petit fours

- Pillow and aromatherapy menus

- Exclusive concierge phone service

- Private check-in (subject to availability)

- Exclusive beach bag.

Superior Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

- Xbox ONE/selection of Xbox games upon request

- Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks (stocked on request)

- Fun in the sun bucket kit

- L'Oreal kids bath products

- In-room family guide with activities schedule

- Kids’ size slippers and robes.

Superior Walkout Suite with ocean views and private terrace, featuring 1 king-size bed or 2 double beds, sleeping maximum 4 people. This room includes:

- Double whirlpool tub

- Private terrace with hammock

- Liquor dispenser with premium, upgraded brands: Bombay Sapphire Gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change at any time)

- Mini-bar stocked with sodas, bottled water, juices, and domestic and imported beers (restocked daily)

- In-room snacks

- Exclusive beach bag

- Pillow and aromatherapy menus

- 24-hour room service and turndown service.

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for breakfast, lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (casual Italian, open for lunch and dinner). Jerk Hut on the beach serving Jamaican grilled specialities (open for lunch and dinner). Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and Noir nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games. Non motorised water sports. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them.

Complimentary WiFi throughout the property. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport). Dry-cleaning/laundry service*. 24-hour room service.

3 night minimum stay.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4407)
  • Very good (1081)
  • Average (429)
  • Poor (241)
  • Terrible (356)
Image of the Tripadvisor rating Disappointing and unacceptable accommodations!

Dec 24, 2024 Rashid W

First let me start by saying I am a Palace Elite Member that has visit the adult only resort in Cabos and the Moon Palace Cancun family resort. We booked our family Christmas vacation for Moon Palace Jamaica back in February of this year. That is 11 months ago! We are a party of 15 so we booked 5 ocean view rooms with double beds, along with one… Read more
First let me start by saying I am a Palace Elite Member that has visit the adult only resort in Cabos and the Moon Palace Cancun family resort. We booked our family Christmas vacation for Moon Palace Jamaica back in February of this year. That is 11 months ago! We are a party of 15 so we booked 5 ocean view rooms with double beds, along with one of those rooms being ADA accessible to accommodate my mobility challenges. When we arrived at the hotel yesterday we were informed that all of the ADA accessible rooms were booked. We were provided a room with no ADA accessibility and a king size bed, which is not the double we requested. Only two of the five rooms we reserved had the double beds we requested. So we had to request cots for the other three rooms. Obviously, the single bed rooms have limited space for a full size cot. We had to have a bed for my daughter so there was no other choice. Now our room is even more limited in size for me to use my walker and scooter. The room doesn’t have the correct threshold to bring the scooter in the room like we could in Cabo and Cancun. When we went to the speak with hotel services the explanation I was given was that all rooms are booked and that ADA accessible rooms and rooms with double beds are provided on a first come first serve basis. My response to him was, “So let me make sure I’m understanding you, we booked our reservations back in February, with the assistance of a Palace Elite representative via telephone, and now that we are here we cannot receive the accommodations we requested upon booking our hotel rooms because you all are booked?…sir I want you to put yourself in my situation. Would you be okay with that as a paying member?” His response was “Sir I can’t put myself in your situation because our situations are different.” I literally walked away because the lack of empathy was disturbing and unacceptable. Then another representative said we would need to pay for a upgrade of our room for more space with no ADA accessibility in the room/bathroom. We have spoken to numerous representatives in guest services and no one seems to have an answer on how the situation can be rectified and resolved. I will not be returning to this resort ever! I will also be calling to speak with a representative at Palace Elite Resorts to advocate for other guests to plan to stay at any of their resorts. I spoke to another guest that was in a wheelchair and she was being assisted by her sister. She was dealing with the same issue and eventually she was moved to another space that still does not meet the accommodations that she needs. In addition, the transportation from the hotel was not ADA accessible for wheelchair bound individuals either. The charter buses have three large steps that have to be climbed to get on and exit the bus. If you or a family member have a disability that impacts your mobility you should stay clear of coming to this resort. Should you still decide to come make sure you speak with a manager at the resort and not a representative on the general Palace Elite reservation reservations number to ensure that you get the accommodations you need. Read less
Image of the Tripadvisor rating To the moon and back

Dec 22, 2024 Hot P Phoenix, Arizona

Moon Palace was the best stay I've had in Ochi! The food cleanliness staffing and entertainment was on point! Everything was so bright and festive. The room was spacious with daily thorough housekeeping. I will definitely stay here again.
Image of the Tripadvisor rating Moon Palace Jamica

Dec 20, 2024 Sandra E

Moon Palace is an stunning resort and the food is amazing. The options at the buffet were endless with the best dessert options I have ever had. Rooms are nice and clean, and the new added room at the beach is an added plus. Poolside entertainment is enjoyable.
Image of the Tripadvisor rating Excellent —Everything!

Dec 19, 2024 Abington194 Boston, Massachusetts

Everything from the service to the entertainment was amazing! There are people and little bars all around, so just ask and they will serve you. There are also many different restaurants to eat at, along with the bakery and the buffet. There are also a lot of pools and beaches to swim at. In the water they have other activities such as water… Read more
Everything from the service to the entertainment was amazing! There are people and little bars all around, so just ask and they will serve you. There are also many different restaurants to eat at, along with the bakery and the buffet. There are also a lot of pools and beaches to swim at. In the water they have other activities such as water boarding and tubing. There is also a hot tub (and a warm tub) to relax in. A nice drink in the hot tub is always a nice thing to do. The food is great, with a wide range of drinks and snacks. In conclusion, I would definitely recommend this place. My children loved it. Read less
Image of the Tripadvisor rating Most enjoyable time.

Dec 19, 2024 Wendy D

We were 14 strong w/6 active kids included. Moon Palace and staff were so accommodating to us and the staff are lovely individuals. Hats off to some that stood out. Unfortunately I didn't get everyone's name. The Buffet, Sashorna for our mornings stands out as being so kind and patient with our kiddos. and making us comfortable for our start of… Read more
We were 14 strong w/6 active kids included. Moon Palace and staff were so accommodating to us and the staff are lovely individuals. Hats off to some that stood out. Unfortunately I didn't get everyone's name. The Buffet, Sashorna for our mornings stands out as being so kind and patient with our kiddos. and making us comfortable for our start of the day. The Boulange? coffee stop off lobby. Our wonderful lady who knew after the first day our order of 4 caramel lattes and it just makes you feel good that they remember you and your order, like a regular. The gentlemen are always smiling. The Beach we had several women come around freq for drink orders or whatever you may want. Always with their beautiful smiles. The bartenders also very attentive and quick to help and putting up with the frozen virgin Pina colada for the kids. We had Ricky as our Hibachi Chef who was a lot of fun and talented. Ralph took us out for an excellent ride on a small skiff or catamaran and gave us a lesson about Jamaica history and the language spoken. Very enjoyable. The most enjoyable time was at the elegant Gondola restaurant. We went 2 nights for a most excellent meal. Sat at a gorgeous raw-edge wood table. seating us all 14. The staff of ladies put up with our exuberant children with patience and kindness. They truly show their love of children with special names and attention toward them. It was a truly special time and plans to return are already in the works. Notable to me was walking anywhere around the facility everyone smiles and greets. Need more of that in our world now. Read less