Ready for a holiday that’s all about more? More luxury. More adventure. More unforgettable memories. Welcome to AVA Resort Cancun, where the Caribbean’s turquoise waves meet indulgent all-inclusive living. Located smack-bang on Cancun’s dazzling Hotel Zone, AVA boasts postcard-perfect ocean views and its very own sustainable lagoon (yep, a man-made paradise powered by eco-genius Crystal Lagoon tech). This shimmering turquoise haven is the heart of the resort—perfect for paddle boarding, kayaking, or just floating with a cocktail in hand. Now, let’s talk food and drink. AVA is basically a global foodie fest with 17 restaurants dishing up everything from modern Peruvian to classic Parisian. Evenings are a vibe too, with live music, theatrical shows, and a nightclub that keeps the beats pumping ‘til sunrise. Prefer downtime? The sprawling spa offers everything from hydrotherapy circuits to top-to-toe pampering.
Amenities
Kayaking
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Games Room
Night Club
Restaurant
Spa
Swimming Pool
Beachfront location
Where is it
Prime location in Cancun's Hotel Zone. Transfer time from Cancun Airport: 10 minutes.
Hotel information
1,622 rooms, suites and villas. All with a private terrace overlooking the ocean, spacious lounge area, two-person spa tub, smart TV, coffee machine and mini-bar (stocked with soda, bottled water and domestic beer). Master bathrooms with separate rain shower, toilet and double sinks. Oceanfront Rooms have a sofa bed (king only), spa-inspired bath, workspace, and private terrace with two-person spa tub. Rooms with 1 king-bed and sofa bed sleep 2 adults and 2 children (up to 12 years), or 2 adults and 1 teen (up to 17 years), or 2 queen beds sleep 3 adults and 1 child (up to 17 years), or 2 adults and 2 children (up to 17 years), or 1 adult and 3 children (up to 17 years).
All Inclusive includes: casual and à la carte dining. Beverages (including alcoholic drinks). 24-hour in-room service.
Oceanfront Couples feature a master bedroom with 1 king bed, spa-inspired master bath with double rain showers and lounging tub, expansive closet space, and a private terrace with daybed and outdoor two-person spa tub, sleeping maximum 2 adults.
Central Oceanfront feature living space with TV room, comfortable sofa, master bedroom with 1 king bed and en-suite, private terrace, sunbed and lounge area, and a spa tub, sleeping maximum 2 adults.
Oceanfront F&F overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area, private terrace with L-sofa lounge and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).
F&F Sundeck Suite overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area with sofa, sundeck and outdoor living room, plus sun-tanning beds and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).
17 restaurants and bars including: Bao (Asian Kitchen), Black Iron (woodfire grill), Chez Moi (French restaurant), Livo (Mediterranean cuisine), Veranda (Italian restaurant), Copal (Mexican restaurant), Kita (Teppanyaki Grill North), Minami (Teppanyaki Grill South), Food District (International Gastro Market), Plaza MX (Mexican Gastro Market), Copal Tacos, Aroma (cafe and bakery), Konos (ice creams and frozen yogurt), Bayside Cafe, Dez Day Club (food and craft cocktails exclusively for adults).
Nightly entertainment. Nightclub featuring local Tulum DJs.
6 pools including adults-only and a dedicated kids pool and water park. AVA Bay (a 2.8-acre sustainable lagoon powered by Crystal Lagoons® technology. This artificial saltwater bay provides an eco-friendly water playground where you can swim, kayak, or relax in floating cabanas). Spa* and beauty salon*. Gym with individual and group fitness, yoga, pilates and spin classes. Land and non-motorised water sports. 6 pickleball courts. Kids club (4-12 years) and Teen Lounge (including basketball, ping pong, bowling, AR gaming. 13-17 years). The Alley bowling*. Golf*. Laser Tag*. Escape room*. Arcade*.
Complimentary WiFi. 24-hour in-room service. Boutique shops*. Housekeeping daily service and turndown service.
Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).
* Denotes local charge.
Based on 518 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (288)
Very good (98)
Average (42)
Poor (36)
Terrible (55)
Worst Resort. Stay away!
Dec 24, 2024330darcir
This was the worst resort our family has ever stayed in. It took an hour and a half to check in. Then although we made our reservations online two weeks before we arrived, they had no record of them in the system. One team of people has no idea what the other team of people is doing. It is not a club kids club, they’re just random activities…
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This was the worst resort our family has ever stayed in. It took an hour and a half to check in. Then although we made our reservations online two weeks before we arrived, they had no record of them in the system. One team of people has no idea what the other team of people is doing. It is not a club kids club, they’re just random activities throughout the day. That being said nine times out of 10 the person leading the activity didn’t show up. The whole time that you’re here, they only try to upsell you to a membership. There are a lot of staff and they are friendly but again no one knows what they are doing. There seems to be absolutely no management. I’ve never been more frustrated or upset or disappointed about a vacation. This might be my own review, but speak to anybody in the lobby and they will tell you the exact same thing. Stay away!
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Good Resturant
Dec 23, 2024Gurpreet S
Ignacio is the best in Copal delicious food and excellent service! Their food was so seasoned and they wasted no time to bring out the food I have never experienced a better resort and restaurant in my life! Well treated and they respected us.
Very nice place
Dec 23, 2024adambcoleman
They are working through some little things being a new resort , but overall 5 star resort , food at breakfast and kunch spots were good with tons of options and the restraunts for dinner were amazing! Service was great everwhere, pools were all great !!
Very Disappointed
Dec 23, 2024SemperFi0311
I recently stayed at AVA Resort and wanted to share my experience. The hotel is beautiful and has a lot of potential, though it's not 100% completed yet. As Legendary Hall of Fame members who primarily stay at Unico, we were excited to give AVA a try. Upon check in we had great hopes to be blown away, instead it’s been sheer disappointment the…
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I recently stayed at AVA Resort and wanted to share my experience. The hotel is beautiful and has a lot of potential, though it's not 100% completed yet. As Legendary Hall of Fame members who primarily stay at Unico, we were excited to give AVA a try. Upon check in we had great hopes to be blown away, instead it’s been sheer disappointment the entire time.
From the insanity of check in (people just passing you desk to desk as they have multiple different areas for different levels and we told them from the start we are HOF Members.
That followed up with getting to the room and mind you do not walk barefooted in your room, you will think you’ve been on a coal bed. Trying to get dinner reservation and your butler telling you only have two options mexican or asian everything else is full with no open spots for a table of 2.
while wondering around the property which i have to say is beautiful we walked up to the hostess for the black iron and asked if there were any openings this evening and she said yes at 545, i asked her did it just open and she said no it had not been reserved yet and we took it.
now for guest services, if you call down needing assistance from the front desk, forget it, it’s not going to happen, i think you could have a missing limb and you would bleed out waiting for help.
just so much wrong with a property that has so much potential.
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Fun time
Dec 20, 2024debcohPhiladelphia, Pennsylvania
We went with another couple and it was lots of fun. Being that it has only been open since June there are a few things that need to be finished. The majority of the restaurants were quite good. The hotel is literally 1 mile long so plan on walking alot
There were a number of pools but we chose to hang at the one with music and activities.…
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We went with another couple and it was lots of fun. Being that it has only been open since June there are a few things that need to be finished. The majority of the restaurants were quite good. The hotel is literally 1 mile long so plan on walking alot
There were a number of pools but we chose to hang at the one with music and activities.
There is plenty of staff and our butler Tharvin was great!! Only issue I encountered was with room service which just took over 2 1/2 hrs to be delivered..
Poolside had plenty of chairs which we had reserved..only downside is the beach is not very nice, compared to other resorts in Cancun
I would definitely return as it is a beautiful resort
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Worst Resort. Stay away!
