Moon Palace Cancun

Cancun, Mexico

Virgin rating

Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant
A video preview image
Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox ONE and games available on request (subject to availability), family in-room amenities including kids' room service menu, kids’ size bathroom and slippers, Fun in the Sun beach toys and L’Oreal kids bath amenities, bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

17 restaurants, buffet and à la carte including Mexican, Italian, International, Caribbean, Indian, Asian and Brazilian. 12 bars, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Day passes (subject to availability) can be purchased to access 11 additional restaurants and 13 bars at The Grand. Access to AGRA Palapa Pelicano (at Moon Palace Nizuc, authentic Indian cuisine, available on Thursdays, Fridays, and Saturdays from 6:00 pm-11:00 pm).

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

Special assistance


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (28402)
  • Very good (5907)
  • Average (2327)
  • Poor (1183)
  • Terrible (1463)
Image of the Tripadvisor rating Moon Palace Cancun

Dec 23, 2024 David H

Other than a slight delay at check-in, it was an awesome week. The staff is amazing! They go out of their way to make sure you have everything you want or need. December is a great time to visit as crowds have not yet started.
Image of the Tripadvisor rating The danger for white ethnic groups in Cancun

Dec 23, 2024 Trail65365228518

Ive been advised by locals and through conversations of workers in spanish that white Americans and Europeans are no longer welcome in Cancun. Those of African and Arabic descent( including African American men and women are welcome) however white Americans and Europeans I've been told and overheard are A. No longer welcome in Cancun and B. Are… Read more
Ive been advised by locals and through conversations of workers in spanish that white Americans and Europeans are no longer welcome in Cancun. Those of African and Arabic descent( including African American men and women are welcome) however white Americans and Europeans I've been told and overheard are A. No longer welcome in Cancun and B. Are going to be targeted by law enforcement and locals themselves. I wish this was not accurate or true. Unfortunately these aren't my words but those of the local people themselves. Please be careful and pick a different venue. I honestly believe it's going to get worse for those of light skin color considered "white". I have nothing to gain by putting this out only to warn people of the extreme possibility of impending danger to certain ethnic groups. I'm sorry I had to send this however I hope people will investigate, pass this forward, and I really hope I'm incorrect. Unfortunately I read people and look for possible signs very well and it's all pointing to impending danger. Again I wish it weren't true. I've only been here a week and I've seen it.Danger Read less
Image of the Tripadvisor rating Pre-Review : Beware of the Bait and Switch

Dec 22, 2024 Eli J

About 4 months ago I booked a room for my family in anticipation of our trip at the end of December. Of course, they make you pay in advance, which is not a problem (and pretty normal) for most of these types of resorts. Usually we stay at a different all-inclusive chain hotel brand, but decided to try something different. So after getting… Read more
About 4 months ago I booked a room for my family in anticipation of our trip at the end of December. Of course, they make you pay in advance, which is not a problem (and pretty normal) for most of these types of resorts. Usually we stay at a different all-inclusive chain hotel brand, but decided to try something different. So after getting charged thousands for the room we had carefully selected, five days before arrival we were sent an e-mail saying, "We are oversold and you have two options, go to an adults-only resort or go to a smaller room that can't accommodate your family." That was it, those were the only options. If you've pre-paid a reservation, booked four months in advance, should you expect the room you reserved is available? I think so. To make matters worse, we are traveling with family and this has pretty much ruined the time for us to be together. I should have read the reviews in detail--apparently this is common place business practice for this outfit, and they have the nerve to defend it. A month ago when my credit card was charged, they hotel should have notified me and either offered a substantial discount or an upgrade to a better room. Read less
Image of the Tripadvisor rating STAY ANYWHERE ELSE

Dec 22, 2024 Lily Q

This hotel is nothing special and your money is better spent elsewhere. And absolutely DO NOT come here for your honeymoon. The “honeymoon suite” is the same as every other room and overlooks the kids pool. Disappointed is an understatement.
Image of the Tripadvisor rating Had a great time.

Dec 21, 2024 Go N Toronto, Canada

Stayed at Sunrise which is one of the three resorts at Moon Palace. Staff is amazing and very helpful. Lobby is so huge. Room is very comfortable with lots of towels and lots of pops and alcoholic drinks. Great pastries, pizzas, ribs and hamburgers during the day. (Great cheese tarts). MOMO the Asian restaurant is entertaining but food is not… Read more
Stayed at Sunrise which is one of the three resorts at Moon Palace. Staff is amazing and very helpful. Lobby is so huge. Room is very comfortable with lots of towels and lots of pops and alcoholic drinks. Great pastries, pizzas, ribs and hamburgers during the day. (Great cheese tarts). MOMO the Asian restaurant is entertaining but food is not great. Steak at Palapa is really good. Pool is great and well maintained but water a bit cold. Gym is just ok. Overall had a great time and again a big thank you to the staff. Read less