Moon Palace Cancun

Cancun, Mexico

Virgin rating

Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant
A video preview image
Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox ONE and games available on request (subject to availability), family in-room amenities including kids' room service menu, kids’ size bathroom and slippers, Fun in the Sun beach toys and L’Oreal kids bath amenities, bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

17 restaurants, buffet and à la carte including Mexican, Italian, International, Caribbean, Indian, Asian and Brazilian. 12 bars, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Day passes (subject to availability) can be purchased to access 11 additional restaurants and 13 bars at The Grand. Access to AGRA Palapa Pelicano (at Moon Palace Nizuc, authentic Indian cuisine, available on Thursdays, Fridays, and Saturdays from 6:00 pm-11:00 pm).

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

Special assistance


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (28416)
  • Very good (5911)
  • Average (2330)
  • Poor (1187)
  • Terrible (1474)
Image of the Tripadvisor rating Angry guest

Jan 29, 2025 Georgina P Port Jefferson, New York

This place stayed off awful. First off, we booked at the grand and the switched our hotel to Nizuc. We tried to fix through the texting on their app… the app told us to call…. When we called they said to arrive and they will fix it. When we arrived the told us we could change back to the grand for $4000 a night. IM NOT EXAGGERATING. When I … Read more
This place stayed off awful. First off, we booked at the grand and the switched our hotel to Nizuc. We tried to fix through the texting on their app… the app told us to call…. When we called they said to arrive and they will fix it. When we arrived the told us we could change back to the grand for $4000 a night. IM NOT EXAGGERATING. When I showed them the price online was the same as what we paid they wouldn’t budge. They the made a sit through a terrible time share presentation even though we said we do not want to. After my entire family finally walked away and left me, I lost my temper and left the sales man. The Nizuc pools are FReezIng, the beds are not queen size, only double which is terrible when you have four people. The food is decent. DO NOT STAY HERE. I tried to upload photos but the Wi-Fi is so bad won’t let me. The one photo I was able to upload you will see that NO ONE is in the pool because it is so cold. Read less
Image of the Tripadvisor rating Fun, relaxing, wonderful

Jan 29, 2025 matthewcA6988WY

If you’re familiar with all-inclusive resorts, the Moon Palace does it about as well as anyone, certainly for the price. What sets it apart is the staff. Our main man Arturo at the Nizuc pool is a true gem. He treats us like friends and is attentive to making our day as relaxing and enjoyable as possible. Shout out to Victor as well. We Love the… Read more
If you’re familiar with all-inclusive resorts, the Moon Palace does it about as well as anyone, certainly for the price. What sets it apart is the staff. Our main man Arturo at the Nizuc pool is a true gem. He treats us like friends and is attentive to making our day as relaxing and enjoyable as possible. Shout out to Victor as well. We Love the Moon Palace. Will be back again and again. Read less
Image of the Tripadvisor rating Excellent experience at this resort - would return

Jan 28, 2025 lexischei

My husband and I stayed here Feb 2024. The food was 4/5, beach was long and beautiful - went jogging early mornings and it was so peaceful and quiet. Pool was OK - it was a bit cold. When sun was out it was a lot more enjoyable. This time of year could be chilly. Room was decent. Loved the bathtub and private balcony. Room service was actually… Read more
My husband and I stayed here Feb 2024. The food was 4/5, beach was long and beautiful - went jogging early mornings and it was so peaceful and quiet. Pool was OK - it was a bit cold. When sun was out it was a lot more enjoyable. This time of year could be chilly. Room was decent. Loved the bathtub and private balcony. Room service was actually quite tasty. Fav eats were the omelet station during breakfast, coffee shop for decent coffee and ice cream and the Asian resistant for sushi. Loved taking the golf cart out to the spa and Italian restaurant. Lots of critters around the golf course - birds, small mammals. Even saw a crocodile! Would definitely go back. Read less
Image of the Tripadvisor rating Quick Trip out of the cold weather at home

Jan 27, 2025 staelgraeve

Enjoyed our stay very much. Weather wasn’t the best however we made the best of it along with courteous staff. Morning coffee was daily brought to our room. No issue using app to reserve dinner reservations. Palace Vacation Planner Lucia Toriz Madera greeted us with a smile & helped arrange activities, including booking golf.. then cancelling… Read more
Enjoyed our stay very much. Weather wasn’t the best however we made the best of it along with courteous staff. Morning coffee was daily brought to our room. No issue using app to reserve dinner reservations. Palace Vacation Planner Lucia Toriz Madera greeted us with a smile & helped arrange activities, including booking golf.. then cancelling golf due to rain and rescheduling. She acknowledged us daily & treated us like friends. Sales Representative Jose Gomez was very informative & explained things clearly. Bell Boys took excellent care of our items. Transportation to & from hotel was very seamless. Read less
Image of the Tripadvisor rating Palace Vacation Planners

Jan 27, 2025 Bkcousins Chicago

Had an excellent experience overall and wanted to pay special attention to Yulissa from Palace Vacation Planners who was extremely helpful with a golf package for my two adult sons and another excursion for the whole family (5). Thank you for being so patient, kind and helpful!