This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.
Amenities
Bicycle Rental
Families
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Night Club
Restaurant
Room Service
Spa
Swimming Pool
Where is it
Located on Cancun's south shore. Transfer time from airport: 10 minutes.
Hotel information
1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.
Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.
Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.
Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.
Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults.
Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grill (Argentinian barbecue open for lunch and dinner), The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.
Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.
9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.
Complimentary WiFi access. Pool concierge. 24-hour room service.
We were at the grand moon palace for my daughter’s wedding. We are a couple from Chicago having a very hard time getting around and we met Daniela LOPEZ and Stephanie.TREJO at RRPP!!
Two angels!! They saved our four day HOLIDAY!!!
Gave us motorized scooters!!!
We had a ball!!
They went above and beyond with great
Smiles and listening ability……
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We were at the grand moon palace for my daughter’s wedding. We are a couple from Chicago having a very hard time getting around and we met Daniela LOPEZ and Stephanie.TREJO at RRPP!!
Two angels!! They saved our four day HOLIDAY!!!
Gave us motorized scooters!!!
We had a ball!!
They went above and beyond with great
Smiles and listening ability… understanding our plight!!
Ty Moon P great ladies.
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Fantastic
Dec 23, 2024Hena S
Excellent all inclusive resort. Everything is A plus. From the rooms to the food, the pool, the beach, the activities the responsiveness of staff. It's value for money.
It was a good decision to come here.
Do keep on your list.
You will not regret it.
They have everything covered
Pre-Christmas Vacation
Dec 22, 2024TschlichLexington, Kentucky
We had a wonderful 10 days at the Moon Palace Grand. From the excellent service with Isaac and Juan Carlos (JC) at The Grill; Roy at Gondola, Santiago at JC Steakhouse, Luis and Angeles at the French restaurant; Angel at Tavola; Alfredo at Agra to the pool concierges Carlos, Hector, Esmeralda, Jose and servers Annabel, Alison, Elsy, Luisa &…
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We had a wonderful 10 days at the Moon Palace Grand. From the excellent service with Isaac and Juan Carlos (JC) at The Grill; Roy at Gondola, Santiago at JC Steakhouse, Luis and Angeles at the French restaurant; Angel at Tavola; Alfredo at Agra to the pool concierges Carlos, Hector, Esmeralda, Jose and servers Annabel, Alison, Elsy, Luisa & Melissa who took great care of us at the adult pool. Alberto & Daniel were so nice at the Olympic pool area, too. The food was exceptional at all of the restaurants mentioned. The spa service was excellent as well including Lucero, Ale Monzalvo, Mariam Cauich, Ulloa Rodriguez, Claudia Delgado & Diana Echeverria. The housekeeping staff were very friendly and took great care of us. Overall- this was a very nice vacation and can’t wait to return.
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Good family holiday
Dec 22, 2024PaulTav_LondonSurbiton, United Kingdom
Everything is good and there are a lot of facilities for you to make use of during your holiday.
My family particularly enjoyed the choice of restaurants, pools and waterparks.
The grand buffet restaurant is also very good for breakfast and lunch, and never crowded.
The checkin process is unnecessary long and drawn out, the queue took a long…
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Everything is good and there are a lot of facilities for you to make use of during your holiday.
My family particularly enjoyed the choice of restaurants, pools and waterparks.
The grand buffet restaurant is also very good for breakfast and lunch, and never crowded.
The checkin process is unnecessary long and drawn out, the queue took a long time to go down. The checkin agent seemed to click around forever on the pc (without making conversation). After a long wait, and a lot of clicking around our room was not ready and wasn’t until 15:00.
Nothing is excellent or “luxury” so if you are expecting this , you maybe disappointed. The general upkeep of the resort feels tired, especially the room. This doesn’t really bother me, to see broken tiles, cracks, broken items in the room and general scruffiness , however if you are everything to be luxury this could bother you.
Overall a brilliant family holiday, however nothing was “wow” meaning we would not return.
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A diamond rated holiday!
Dec 20, 2024Louise J
We have had a lovely time at the Grand. It's our second visit with our children ages 12/9. The facilities and space to relax are the reason we will return again, but especially the service from all of the staff!
A very special thank you goes to our two butlers Ever and Gabriel, who are dedicated and always available, easy to speak to, from fixing…
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We have had a lovely time at the Grand. It's our second visit with our children ages 12/9. The facilities and space to relax are the reason we will return again, but especially the service from all of the staff!
A very special thank you goes to our two butlers Ever and Gabriel, who are dedicated and always available, easy to speak to, from fixing dinner reservations, to planning trips and transfers, they have made this trip a particularly relaxing and enjoyable visit.
Secondly, to the bar and cafe staff within the diamond lounge, Julio and Laura, we have spend several afternoons relaxing here in the cool, with snooker, snacks and wonderful service, they remember our favorites the moment we walk through the doors!
It has been good to see that repairs and maintenance keep the Grand to a high standard, but none of it got in our way from enjoying the resort, we have also visited the Beach Palace, and while the beach is great, is does not compare to the Grand!
We used a presidential suites to have more space as a family, and this has worked very well. The app has been updated and we've used it for evening events, planning dinners and looking ahead at menus, very useful and better than before.
We look forward to future visits and more happy memories!
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Jet Setting seniors
