Claiming a beachfront spot in front of Puerto Morelos Reef National Park, The Fives Oceanfront sits proudly on Caribbean sands, just a few minutes from Playa del Carmen. And here it’s all about laid back sunshine. You can rest and recharge whilst soaking up the rays at the heavenly rooftop infinity pool. Or if you are looking for chilled beach vibes head to RoMarley, the private beach house for a Sunday brunch washed down with plenty of Mexican mixology. Downtown Playa del Carmen is only a 20-minute drive away, just in case you fancy stretching those legs and exploring the local buzz of Fifth Avenue – a popular hotspot for shoppers and those looking for vibrant night life.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Safety Deposit Box
Spa
Swimming Pool
Beachfront location
Where is it
Located in the town of Puerto Morelos, just 20 minutes from downtown Playa del Carmen. Transfer time from airport: 15 minutes.
Hotel information
93 suites. All with furnished balcony or terrace, equipped kitchens, floor to ceiling windows, smart TV, WiFi, bathrobes, bathroom amenities and mini-bar (stocked with 4 soft drinks, 2 beers and 2 bottles of water).
Junior Suites have a balcony, 1 king-size bed and a living area with sofa bed, sleeping maximum 2 adults.
All Inclusive option: includes onsite food and beverages (some restrictions may apply).
Modern 1 Bedroom Residences, with partial or full ocean views, enjoy a separate living room with sofa bed, and a full kitchen, as well as 1 king-size bed, sleeping maximum 2 adults.
2 Bedroom Resort Residences feature a master bedroom, living room with sofa bed and a second bedroom with 2 queen-size beds, and a full-size kitchen.
The Epic Collection
Fancy upgrading? Epic rooms offer added extras and exclusive benefits to make your stay more enjoyable. Rooms are in better locations of the resort and include the following:
Al Mare (Italian dishes, dinner). RoMarley Beach House (exclusive beach club). K'iin (rooftop restaurant serving Omakase Mexican-style cuisine). RoMarley Pool Bar. Manlay Lobby bar. Marley Coffee Corner.
Rooftop infinity pool and a main pool by the beach. Spa*. 24-hour fitness centre. Yoga classes. Bicycle rental.
Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).
* Denotes local charge.
Based on 660 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (462)
Very good (81)
Average (44)
Poor (26)
Terrible (47)
Wannabe 5-star
Dec 23, 2024joyclubWindsor, Canada
The hotel is impressive: very clean, modern and situated right on the beach. The town is close to Cancun Airport and Playa del Carmen (about 25 min. drive). The staff were kind. We liked the proximity to town (15 minute walk) and choice of many good restaurants as well as a big supermarket. We were SO happy we didn't go all-inclusive since this…
Read more
The hotel is impressive: very clean, modern and situated right on the beach. The town is close to Cancun Airport and Playa del Carmen (about 25 min. drive). The staff were kind. We liked the proximity to town (15 minute walk) and choice of many good restaurants as well as a big supermarket. We were SO happy we didn't go all-inclusive since this boutique hotel has really limited food options and slow service. Read other reviews for more on what's lacking. We had an issue with a big puddle in our bathroom, water dripping from above. We called for someone on the first day and they came equipped with a ladder and spent 3 minutes doing something. We thought all was in order but the leak continued. We had that puddle all week! The ceiling above was soft and could cave in at any time! We will not return to this hotel.
Read less
Very Disappointed
Dec 12, 2024Taninani1215Warwickshire, United Kingdom
DO NOT BOOK THIS HOTEL!
While the spacious room and daily cleaning were the only positives, everything else about this hotel was a disaster. We booked this place because it was advertised as an adult-only hotel, but to our surprise, there were children If we had known this in advance, we would have booked elsewhere.
The service, especially in…
Read more
DO NOT BOOK THIS HOTEL!
While the spacious room and daily cleaning were the only positives, everything else about this hotel was a disaster. We booked this place because it was advertised as an adult-only hotel, but to our surprise, there were children If we had known this in advance, we would have booked elsewhere.
The service, especially in the restaurants, was atrocious. All three restaurants are à la carte, even for breakfast, and only one opens in the evening. Food often came out cold, and on multiple occasions, it arrived at completely random times—fries before the main course or long after. The minimum wait for food was 30 minutes, and more than once, they brought out the wrong order.
Breakfast on the rooftop was particularly chaotic. One day, it opened late, and after waiting 20 minutes, we were told they didn’t have most of the items we ordered. We had to go downstairs for breakfast, where they had everything—so why couldn’t the rooftop staff restock from downstairs? One morning, I ordered poached eggs on toast, and the toast came 15 minutes before the eggs. The lack of coordination was infuriating.
Adding to the rooftop issues, there were no showers by the rooftop pool to rinse off after swimming, which made the experience even more unpleasant.
Sunbeds were another nightmare. There aren’t enough for the guests, and staff will give away your sunbed if you’re not back within 30 minutes. We couldn’t even enjoy lunch or a swim without constantly worrying about losing our spot.
The service overall was beyond disorganized. Waiters and staff were running around like headless chickens, completely clueless about what they were doing. For seating of 50-60 people, there were only 12 menus, so we had to wait for menus to become available. At the main reception bar, there were at least three times when no one was serving drinks, forcing us to go to the beach bar. Worse, they frequently ran out of beer, whiskey, and vodka, and the staff didn’t bother to fetch supplies from another bar.
The reception service was equally terrible. No one ever picked up the phone when we tried to call. When we wanted our laundry collected, we were told we had to bring it down to reception ourselves!
Even after voicing our concerns to the manager, nothing seemed to improve. This hotel is in dire need of competent management and a complete overhaul of its operations. The false advertising about being an adult-only hotel was just the icing on the cake. Save yourself the frustration and stay elsewhere.
To add majority of the guests were voicing similar complaints
Read less
Fidel is awesome
Dec 12, 2024QuinlanameliaSouthampton, United Kingdom
If you are going to the hotel please see the barman Fidel. He makes the BEST cocktails!!! Super friendly and helpful at giving advice for local tours. Helped me to try and speak espanol also!!! Would highly recommend all the staff also. Everyone is so helpful
Great to be back
Dec 6, 2024Navigator66099971200Edmonton, Canada
We always enjoy the Fives Oceanfront. The location is one of its greatest assets. Having stayed at many resorts in and around the area. With the great town of puerto Morelos being right there you get the best of both worlds.
Upon check-in this time we noticed a massive staffing change. When ever I see this I worry that something bigger is going…
Read more
We always enjoy the Fives Oceanfront. The location is one of its greatest assets. Having stayed at many resorts in and around the area. With the great town of puerto Morelos being right there you get the best of both worlds.
Upon check-in this time we noticed a massive staffing change. When ever I see this I worry that something bigger is going on and have concerns of the level of service.
There are plenty of new faces and obviously some growing pains. But the level of service is still there. Just sometimes it comes a little slower.
Food is great at lunch and you can’t beat Al mare for dinner, roof top is great for breakfast and lunch as well. ( would be nice if you can eat by the pool )
Drinks are always good. Being able to get a bottle of beer is key ( especially if you are on the AI plan) Bartenders at pool/beach and upstairs take their jobs to heart and do a great job
We LOVE the beach and the service on the beach is worth the AI package alone. Sadly it was really windy and the beach wasn’t an option for most of our days this time.
I think the biggest concern for people is seating by pools and beach. Chairs are a hot commodity and usually gone by 7am. Simply put they need to put in more chairs. It’s might end up being a bit tight in some areas but more beach/pool/ top pool chairs should be on the Christmas list.
Also get back the reggae music by the Romarley beach club/pool. It has changed to elevator music by the pool which I find really kills the vibe that we all loved about it.
In the end we will definitely be back and plan to continue to come back unless there is a drastic drop in quality ( fingers crossed doesn’t happen )
We Love the Fives and the town!
Read less
Not a peaceful visit
Dec 5, 2024gwL6836IB
I recently stayed at The Fives Oceanfront Hotel in Puerto Morelos, and while it has its strengths, there were several aspects that left me feeling disappointed.
**Noise and Uncontrolled Environment**
One of the most glaring issues was the excessive noise and lack of control over the environment. The property is far from serene, with loud music…
Read more
I recently stayed at The Fives Oceanfront Hotel in Puerto Morelos, and while it has its strengths, there were several aspects that left me feeling disappointed.
**Noise and Uncontrolled Environment**
One of the most glaring issues was the excessive noise and lack of control over the environment. The property is far from serene, with loud music blaring from various spots throughout the day and night. It felt more like a party resort than a peaceful getaway. The noise levels were especially disruptive during the evening, making it difficult to relax or enjoy a quiet moment. If you’re looking for a tranquil experience, this is not the place for you.
**Food Quality: Hit or Miss**
The food was another area that left me conflicted. The quality seemed random, with some meals being surprisingly good, while others were bland or overcooked. For a resort of this caliber, I expected more consistency in the culinary offerings. A lot of the time, it felt like the dining options were more about quantity than quality.
**Wedding Location Disappointment**
For those considering The Fives for a wedding, be warned that the location is far from ideal. The area designated for ceremonies is poorly situated, offering little in terms of privacy or scenic appeal. It doesn’t have the same magical, intimate vibe you’d expect from a destination wedding venue. If a beautiful backdrop and tranquility are essential for your big day, I’d recommend looking elsewhere.
**Room Condition: Needs Maintenance**
The rooms were decent, but definitely in need of some TLC. I’d rate them a 7/10. The furniture showed signs of wear, and the bathrooms, while functional, could use a little more attention. It's clear that the property is due for some maintenance to bring it up to the level you'd expect from a luxury resort. Additionally, the single-pane windows were a big downside. They provided minimal sound insulation, which meant the constant noise from outside—whether it was music, conversations, or general resort activity—could easily be heard in the room. This made it even harder to escape the chaotic environment, especially when trying to relax or sleep.
**Beach and Grounds**
On a positive note, the beach was very well maintained. The sand was clean, and the water was beautiful. The resort’s grounds overall were also in good shape, which provided a nice backdrop for the resort’s chaos.
**Staff: Efforts Not Enough**
While the staff genuinely tried to be helpful, it often felt like their efforts were in vain. They seemed overwhelmed and undertrained at times, offering service that was more about going through the motions than providing true hospitality. They reminded me of a screen door on a submarine—doing their best, but ultimately unable to handle the bigger challenges the resort faces.
Overall, The Fives Oceanfront Hotel could be great with some serious improvements. However, as it stands, it doesn’t live up to the expectations one might have for a luxury destination. If you’re looking for a quiet, high-quality experience with reliable service, you may want to consider other options.
Read less
Wannabe 5-star
