Dreams Playa Mujeres

Playa Mujeres, Mexico

Virgin rating

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with three main pools, a children’s pool and six hot tubs, a waterpark, and a mini-splash park... all making this the definitive aqua paradise. Relaxation also comes in the form of the adventures of the kids’ and teens’ clubs, and the indulgence of 10 restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. The fun of downtown’s approximately an hour away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

  • Golf
  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Water Skiing
  • Yoga
  • Babysitting service
  • Kids Club
  • Teen Club
  • Families
  • Bar
  • Evening Entertainment

Where is it

Along a private stretch of beach, a 10 minute drive north of Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. 

Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: the Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, plus all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. Daily maid service. Concierge service and pool and beach waiter service. All taxes and gratuities. No restaurant reservations are required. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Room upgrades

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (seafood restaurant, open for breakfast, lunch and dinner - breakfast is for Preferred Club guests only), Tides (poolside grill and snacks), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring resorts (terms and conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

3 swimming pools including 2 infinity pools, 6 hot tubs and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Dreams Spa by Pevonia®*. Fitness centre. Water aerobics. Ping-pong. Basketball. Pickleball court. Paddle tennis court. Beach football. Putting green. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Experience a traditional Temazcal ceremony. Water sports including, kayaking, catamaran, snorkelling, scuba diving lessons*, PADI diving centre* and water-skiing*. Fishing tours*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Discounted green fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Spanish lessons. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry-cleaning services*. Shopping area and gift shop. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

* Denotes local charge.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5525)
  • Very good (1381)
  • Average (664)
  • Poor (333)
  • Terrible (323)
Image of the Tripadvisor rating Beautiful property ruined by poor food, bed bugs

Jan 28, 2025 bspitt Chicago, Illinois

Was really looking forward to getting a winter getaway in Cancun as I was traveling from SLC which was snowing and brutally cold the week before I arrived. The transfer from the airport to the hotel was pretty significant. Factor in about an hour travel. I didnt mind, however, as I was appreciative of the quiet seclusion. Arrival was very… Read more
Was really looking forward to getting a winter getaway in Cancun as I was traveling from SLC which was snowing and brutally cold the week before I arrived. The transfer from the airport to the hotel was pretty significant. Factor in about an hour travel. I didnt mind, however, as I was appreciative of the quiet seclusion. Arrival was very efficient and the staff were very helpful. The app was a big help in finding the various restaurants and amenities on not only the Dreams property, but the sister property, Secrets, which was right next door. Was very happy with the standard room on arrival. Very spacious and well appointed. The bathroom was a good size and the bed was very comfortable. The shower was a bit wonky as there was about a three quarter gap between the door and the rest of the shower surrounding, which resulted in water getting all over the floor, which was VERY slippery when wet. The only solution was using one of the bath towels to mop it up and having a sopping wet towel on the floor in perpetuity. While the rooms and property were satisfactory to even exceeding expectations, the food was a major disappointment, which imo is a deal killer at an all-inclusive. Bars were good to very good, but of the properties several restaurants and room service options, there was not a single meal that felt like it shined. Even at the mexican restaurant, it felt completely lifeless and halfhearted. At Gaucho's, the brazilian steakhouse, the servers would have a hard time identifying what they were serving and the quality was substandard. I feel like it is important to realize at an all inclusive in Mexico, you need to have appropriate expectations. When we called for room service for breakfast, we were notified that orders would take two hours to arrive. That happened each morning that we stayed at the resort. We were not looking to have a Michelin star quality experience. But even with those lowered expectations, we were very disappointed to the point of not even wanting to eat at all. The nail in the coffin was when I woke up the second morning with bed bug bites on my stomach. When I stripped the bed, we found a couple of the bugs, but there wasn't evidence of gross negligence from the housekeeping staff. Its extremely unsettling, regardless, but I also know that this is part of traveling. It happens to the best resorts. I immediately reported it to the front desk and they were happy to get a room change as soon as possible as well as laundered my clothes free of charge. But after the room change, there was no follow up by the hotel nor did they make any attempts to make it right. Like I said, I understand the situation, but to not offer to make it right was a big disappointment. Overall, I couldn't recommend the property to family and friends. Was a big disappointment. Read less
Image of the Tripadvisor rating Wedding fun in Mexico!

Jan 27, 2025 alexismM5108MR

I went for a wedding celebration and was blown away by the service and rainy weather lol. Luis, Resort Activities director, remember me and my friends and would joke with us every time he saw us. The food was tasty and the drinks even tastier. I immediately started looking into coming again
Image of the Tripadvisor rating A nice vacation experience with family!

Jan 27, 2025 Lan N

We spent 5 days at Dreams Mujeres for a wedding and had a wonderful experience! A great resort with beautiful beach with excellent customer service and friendly staff , ideal for a family vacation! Our grandkids would love the water park and the climbing wall for sure! Love the choice of different restaurants and their food selection.
Image of the Tripadvisor rating The Best All Inclusive and Wedding Experience

Jan 26, 2025 Hunter G

My wife and I just got married at Dreams Playa Mujeres, our wedding coordinator was Erika. She was so great at coordinating everything and making sure things went smoothly. We were able to put our trust in her and we are so glad we did. Unfortunately the weather on the day of our wedding did not go the way we wanted, but Erika steered us in the… Read more
My wife and I just got married at Dreams Playa Mujeres, our wedding coordinator was Erika. She was so great at coordinating everything and making sure things went smoothly. We were able to put our trust in her and we are so glad we did. Unfortunately the weather on the day of our wedding did not go the way we wanted, but Erika steered us in the right direction for plan B. We are so glad she helped guide us in the right decision for this. Our expectations were beyond met for our special day. To Erika, we can’t thank you enough for everything! We also made some friends at the pool that were part of the activity staff. Gabriel and Roberto were so fun, we truly had a good time and some laughs with these two and treated us like family. They went out of their way to help us secure a hibachi table (which is extremely difficult to reserve). We can’t thank these two enough for showing us a great time and becoming great AMIGOS! We will be back soon! Read less
Image of the Tripadvisor rating Amazing resort!!

Jan 25, 2025 Savannah G

The resort was absolutely beautiful and the staff were amazing, Roberto and Jackie in entertainment kept us entertained the entire time with pool aerobics and dancing. Liz and Ari at the spa gave us such a relaxing experience and were so friendly and nice. All the restaurants were amazing and had so many options. My husband and I had such a great… Read more
The resort was absolutely beautiful and the staff were amazing, Roberto and Jackie in entertainment kept us entertained the entire time with pool aerobics and dancing. Liz and Ari at the spa gave us such a relaxing experience and were so friendly and nice. All the restaurants were amazing and had so many options. My husband and I had such a great time and we will definitely be back in the future. Read less