Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

Virgin rating

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! The family friendly paradise is surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach - you’ll be forgiven for thinking you’ve landed in paradise! The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean in the small town of Puerto Morelos, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 octagonal shaped rooms and suites. All with air-conditioning, terrace or balcony, indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers, and iron and ironing board.

Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine),Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (poolside restaurant serving seafood cuisine), Seaside Grill (grilled favourites, open for lunch and dinner, plus breakfast for Preferred Club guests only), World Café (international buffet), Coco Café (coffee and snack bar) and Barefoot Grill (casual beachside fare). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Daily activities schedule. Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool with a small splash park and slides. 2 outdoor whirlpools. Poolside cabanas*. Fitness centre. Dreams Spa* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Discounted green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8361)
  • Very good (2631)
  • Average (1040)
  • Poor (448)
  • Terrible (376)
Image of the Tripadvisor rating Fabulous winter family trip

Dec 24, 2024 Tessi N

Really fabulous location, rooms, Service, staff, and food. Super happy! Great for families and great for kids! There was no problem getting chairs at the pool or beach. The beach is very easy to access, smooth, and great to be on. The 3 pools were amazing! The servers were asking what we needed every few minutes. Excellent!
Image of the Tripadvisor rating Overwhelming had a fabulous time at my Nephews Wedding

Dec 23, 2024 Marie H

Excellent facilities Excellent food and drinks Loads of activities to partake in.Staff and Management were excellent and very efficient. Resort was spotless very good room service Lovely beach and lounges Very well decorated for the Christmas season
Image of the Tripadvisor rating December 2024 Trip

Dec 22, 2024 chuck r Denver, Colorado

Arrival at the resort was wonderful, smiling faces, and welcoming. Check in was easy and a welcome drink was offered. We did not appreciate the high pressure sales immediately following the check in process. The good: The bellhop delivered our luggage and the room a/c was at the perfect temperature. The room was clean and has everything you… Read more
Arrival at the resort was wonderful, smiling faces, and welcoming. Check in was easy and a welcome drink was offered. We did not appreciate the high pressure sales immediately following the check in process. The good: The bellhop delivered our luggage and the room a/c was at the perfect temperature. The room was clean and has everything you would need. We immediately changed and went to the beach that was clean, no seaweed, and the sugar white sand is amazing. There are 2 bars on the beach, the one with the swings is the best. The World Cafe has multiple choices including gluten free. The pools and grounds are always clean and beautiful. The staff here work hard to make sure your vacation is relaxing and you are happy. The bad: The bed and pillows were not comfortable at all and we left here after 10 days feeling like we both needed chiropractic adjustments. We see now why the spa and massages are offered all day, every day, we never went to the spa as it was an additional cost. The food at restaurants here in our opinion are not as expected for a five star resort. If you wanted a bottle of wine at dinner it was an additional cost added to your room, and the price was ridiculous. Read less
Image of the Tripadvisor rating Amazing stay, we hope we come back!

Dec 19, 2024 zjlina London, United Kingdom

Amazing rooms, welcoming staff ready to please us as much as possible, exceptional food and drinks - we simply couldn't believe that this type of quality was offered at an all inclusive hotel! Best sleep we could have, their beds are the most comfortable we've ever experienced! We loved having cocktails in the pool bar, the food at El Patio… Read more
Amazing rooms, welcoming staff ready to please us as much as possible, exceptional food and drinks - we simply couldn't believe that this type of quality was offered at an all inclusive hotel! Best sleep we could have, their beds are the most comfortable we've ever experienced! We loved having cocktails in the pool bar, the food at El Patio restaurant was excellent (to the point we went there every day), the cleanness was exceptional! Big thank you to Cesar, the wonderful manager and the entertainment team that helped me teach my fitness classes there and truly made me and my husband feel like kings during our stay! We really hope we come back! Read less
Image of the Tripadvisor rating Don't waste your money, it's beautiful but the service has gone to trash.

Dec 19, 2024 Shadee K

I have frequently stayed at Dreams Resorts across Mexico, and they’ve always been my top recommendation. So, it was no surprise when I suggested Dreams Riviera Cancun for my sister’s wedding. Unfortunately, this stay was an immense disappointment due to the subpar service we received. The hospitality, once a hallmark of Dreams, was sorely… Read more
I have frequently stayed at Dreams Resorts across Mexico, and they’ve always been my top recommendation. So, it was no surprise when I suggested Dreams Riviera Cancun for my sister’s wedding. Unfortunately, this stay was an immense disappointment due to the subpar service we received. The hospitality, once a hallmark of Dreams, was sorely lacking. Most upsetting was the way they treated my mother, the mother of the bride. Daniel, the night manager, was rude and condescending when we sought help and accommodations—a shocking departure from the service I’ve come to expect. On the wedding day itself, my sister’s room was not cleaned until 45 minutes before the ceremony, even though the entire bridal party was supposed to prepare there. To make matters worse, her fiancé had paid extra for her room to be decorated before the ceremony, which was completely overlooked. The wedding coordinator, Samuel, was difficult to reach and showed no sense of urgency or hospitality regarding the state of the bride’s room. This lack of organization and care added unnecessary stress to what should have been a seamless day. Overall, I regret inviting my entire family—comprising lawyers, doctors, and executives—to this resort. Dreams Riviera Cancun failed on so many levels, and as a long-standing customer of Dreams Resorts, I am deeply disappointed. They have lost a loyal guest. Read less