Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping five gourmet a la carte restaurants, but don't feel the pressure - 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! There are standout facilities for adults and kids alike; the Dreams Spa offers seven treatment rooms, a hydrotherapy circuit with sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area. And whilst you're there, time flies for the kids at the Explorer's Club with board games and video games to keep them busy, sandcastle contests and arts and crafts. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.
Amenities
Kayaking
Sailing
Scuba Diving
Snorkelling
Tennis
Windsurfing
Babysitting service
Kids Club
Honeymoon
Wedding
Bar
Internet Access
Where is it
On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.
Hotel information
568 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi, clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee/tea maker, bathroom with shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board. Deluxe Junior Suite Tropical View Rooms sleeping maximum 3 adults and 1 child (up to 12 years), or 2 adults and 2 children (up to 12 years).
All Inclusive of: Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.
Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).
Room upgrades
Family Junior Suite Tropical View are made up of 2 adjoining Junior Suite Tropical View, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).
Preferred Club Family Junior Suite Tropical View are 2 adjoining Preferred Club Junior Suites, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Tropical View have preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Beach Front Swim Out have direct swim-out access to a semi-private pool, beachfront views, and preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years).
Preferred Club Master Suite Ocean Front have a separate living room, a large balcony with ocean views, and preferred club benefits, with 1 king-size bed and sofa bed, sleeping maximum 2 adults and 1 child (up to 12 years).
Preferred Club Master Suite Beach Front Swim Out are as above, but on the ground floor with direct access to a semi-private swim-out pool, and beachfront views.
Preferred Club room types include the following benefits:
Personalised check-in and checkout with concierge service
Preferred status and amenities
Access to private lounge and adults-only pool, featuring Bali beds
Pool concierge and bar service
Upgraded mini-bar service and room service menu
Pillow menu
Upgraded luxury bath amenities
Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
Complimentary newspaper in suite daily (English and Spanish)
Complimentary computer access in private lounge
Access to Cibu restaurant for breakfast.
New Preferred Club section – Indigo
New section featuring 70 beachfront suites and include the following benefits:
Dedicated Preferred Club lounge
Adults-only rooftop pool
Sky Bar rooftop swim-up bar
Exclusive access to Seaside Grill
Gohan rooftop sushi bar
Plus access to all other Preferred Club amenities throughout the resort.
10 reservation-free restaurants (including 5 à la carte, a buffet, a grill and a café): World Café (breakfast, lunch and dinner, International themed buffet). Portofino (dinner. Italian). Himitsu (dinner, Asian cuisine including Teppanyaki). El Patio (dinner, Mexican). Coco Café (snack bar). Bordeaux (dinner, French). Bluewater Grill (breakfast*, lunch and dinner, fine cuts and seafood and fish specialties. *Breakfast is available to Preferred Club and Preferred Club Indigo guests). Barefoot Grill (casual grilled favourites served poolside during lunch). Barracuda beach bar. Rendezvous lobby bar. Revive (smoothie and juice bar). Scores sports bar (adults only after 9:00pm). Sugar Reef (swim-up bar). The Reef (Preferred Club only pool bar, adults-only). Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).
Preferred Club- Indigo
- Exclusive access to Seaside Grill restaurant serving à la carte grilled specialties
- Gohan sushi bar, open for lunch and dinner
- Sky Bar.
Themed nights. Air-conditioned theatre. Live nightly entertainment. Big screen movies on the beach.
5 pools, including a Preferred Club adults-only pool, and a children's wading pool. New adults-only Preferred Club rooftop pool. Family waterpark with waterslides. Dreams Spa* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre with yoga room. Water sports including kayaking, catamaran, snorkelling*, as well as water volleyball and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Tennis. Ping-pong. Board games. Yoga. Big screen with films on the beach. Water aerobics. Beach volleyball and beach football. Euro-bungee. Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner, with a new splash park and toddler pool, and activity schedule. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).
Babysitting service*. Laundry service*. Boutique stores* (including souvenirs and newspapers). Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout.
Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
* Denotes local charge.
Please note: child ages at this property are up to and including 12 years.
Based on 14208 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (9225)
Very good (2947)
Average (1210)
Poor (443)
Terrible (384)
Family Vacation
Dec 24, 2024140millieSaskatoon, Canada
Wow! Such a fantastic trip!
We were in the preferred club, so worth the extra money for sure. Free one time use at the hydro spa, better upscale booze, adults only pool with free beds, access to preferred lounge and check in(super easy and quick).
Don’t bring a pool lounger, they were lots when we were there.
Staff were beyond amazing! We travel…
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Wow! Such a fantastic trip!
We were in the preferred club, so worth the extra money for sure. Free one time use at the hydro spa, better upscale booze, adults only pool with free beds, access to preferred lounge and check in(super easy and quick).
Don’t bring a pool lounger, they were lots when we were there.
Staff were beyond amazing! We travel a lot and the staff here were 10/10!
Some stand out staff! Shout out to..
Hector(preferred check in)
Jose(bartender and waiter at preferred pool) wow! He is good at what he does!
Alfredo- waiter at la Patio- might be the best human ever! We went there twice just to go back to see him!
Dyanna-hostess at the breakfast buffet (she was always smiling and loves her job!)
Lorenzo- buffet breakfast waiter, he was so enthusiastic and happy! Loved his energy!
The only suggestion we would have to say is that the preferred lounge could use a little better atmosphere(maybe some music or better bartenders)… it just seems a little boring in there…
Entertainment was good
We old go back, but only preferred section for sure!
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Amazing resort… must do Indigo
Dec 24, 2024Road759138
From the minute we walked in the experience was beyond great and friendly. All the staff were friendly.
We upgraded from preferred club to Indigo and this was the best choice of our trip. All the food, restaurants, bars,drinks were A+ great resort.
Exceptional service
Dec 24, 2024Tim G
Great experience only made better by the excellent work of Fabio. He truly made a lasting impression on our family and friends, from coordinating golf to special dinner reservations for 20 of us. We’ve been members since 2013 and have stayed at many resorts through the years, some with butlers, and Fabio stands out as the best we’ve ever had the…
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Great experience only made better by the excellent work of Fabio. He truly made a lasting impression on our family and friends, from coordinating golf to special dinner reservations for 20 of us. We’ve been members since 2013 and have stayed at many resorts through the years, some with butlers, and Fabio stands out as the best we’ve ever had the pleasure of working with us.
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A family getaway with some preferred benefits
Dec 23, 2024VictorWheelerOttawa, Canada
We are 2 hours away from leaving this resort, sitting in the preferred lounge enjoying a glenlivet and a beer.
An honest review. We travel to an all inclusive atleast once per year, the past 4 years we've stayed at dreams playa mujeures, zoetry marigot bay, riu palace playa mujeures, and dreams flora.
I'll start with the bad. As preferred guests…
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We are 2 hours away from leaving this resort, sitting in the preferred lounge enjoying a glenlivet and a beer.
An honest review. We travel to an all inclusive atleast once per year, the past 4 years we've stayed at dreams playa mujeures, zoetry marigot bay, riu palace playa mujeures, and dreams flora.
I'll start with the bad. As preferred guests we usually get our fridge restocked daily, the hyatt website states this as a service standard. Here that was not the case. We had to complain for water, in the end they dropped off a case. One day the maid did not service our room. And finally the beach could be amazing if they just did a bit better of a job cleaning the seaweed, but that did improve by the end of our stay.
The good.
The food is great. We did not try the buffet, choosing for a restaurant meal from a menu every breakfast lunch, and dinner.
The Bluewater grill we visited for breakfast and lunch daily and we're always impressed with the service. The food was excellent. We ate dinner there twice, excellent.
The Mexican restaurant was really good. We find that resorts usually offer bland Mexican but here it was flavorful.
The Japanese, French, and Italian were also very good.
We were really happy with the food.
The service is excellent throughout. We missed the butler style service of the flora and mujeures but every single staff member was wonderful, we enjoyed interacting with them.
We went on beach walks daily, you can walk about 5km end to end. We mustered about 15000 steps daily.
We were traveling with 3 daughters 14, 14, and 11 and they enjoyed themselves at the pool, beach, watersides and corezone. They said they would happily return.
In closing, the resort hosted a private party just before we arrived which may have left the resort playing catchup to the large number of guests arriving, we enjoyed our time even though there were a few small hiccups.
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Great time
Dec 23, 2024BoardingPass606818
We’ve had an excellent stay. Room was a tropical view, standard. It was spacious. Fridge was restocked daily and cleaned regularly. Only one hook to hang towels though but first world problem for sure! Food - we ate at buffet, Italian, teppinyski, and lobby taco cart. Everything was good - no complaints. They don’t take reservations so we…
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We’ve had an excellent stay. Room was a tropical view, standard. It was spacious. Fridge was restocked daily and cleaned regularly. Only one hook to hang towels though but first world problem for sure! Food - we ate at buffet, Italian, teppinyski, and lobby taco cart. Everything was good - no complaints. They don’t take reservations so we waited about a hour for a table for two at Italian. We did thevteppinyaki table twice as you can reserve that one. If you drink wine I did hear that if you buy a bottle for 85$ you don’t have to wait for a table at the restaurants. The tacos in the lobby bar were amazing. For lunch every day we ate at the poolside grill. They will make a pizza, burger, hot dogs in the grill. There’s also onion rings, fries, tacos, nachos and toppings. The guacamole was amazing!!
The buffet was pretty standard when we did go there. We had asian theme and seafood themed nights. The Asian was delicious. Not a huge seafood person so I had a steak done on the grill that night but my daughter enjoyed it. Not many options for deserts. We spent our days at the pool. We didn’t have any problems getting seats but I was up early every day and got us seats. I’d go to the coffee shop and get coffee and some fruit and get us chairs. I hate doing this, but if you don’t it is hard to find chairs after 10 am. The service by the pool was fantastic as was the entertainment staff. The pool swim up bar was under construction while we were here but they had a bar set up poolside. The gym was fine. It has all the essentials except for a yoga space. I had to lay out my mat in the middle of the gym which is a bit weird but there aren’t many spots to work with the free weights when it’s busy. The resort itself isn’t huge, which we love. There seemed lots for young kids to do. Lots of teens participating in beach volleyball and in the sports bar late at night. We didn’t attend the night time entertainment so can’t comment.
The beach isn’t huge. Not many laying on the beach. You can walk for ages along the beach though.
I don’t think this is 5 star - but service was incredible. Everything was clean. And the sun was gorgeous. I got a good deal (under 2000$ per person). I would return. Richi on the entertainment team was a highlight!!!
I did run into an issue with my credit card. You cannot have a pin over 5 numbers - so I was stuck without a credit card.
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Family Vacation
