SAFETY at this hotel is a concern
Dec 16, 2024 Christian P
We stayed here on the 30th - 7th December 2024, family of 8 across two rooms in Block A
The hotel is very basic and does what the majority of families need it to do whilst on vacation in Florida visiting parks after a long day - a place to rest their heads
What you do not expect whilst resting your tired heads if for security/housekeeping to…
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We stayed here on the 30th - 7th December 2024, family of 8 across two rooms in Block A
The hotel is very basic and does what the majority of families need it to do whilst on vacation in Florida visiting parks after a long day - a place to rest their heads
What you do not expect whilst resting your tired heads if for security/housekeeping to randomly try and enter your room after midnight for no reason at all - ( apparently wrong room ) and when stopped and told that there is no need, for him to continue standing there, staring at us and not say anything, this is quite frankly scary for any family new to an area and is unacceptable
Luckily, the latch was on and if you do stay at this hotel, please ensure that you put the latch over your door - everynight
Now, I am aware that mistakes happen, but things on this occasion did not add up and when speaking to the late night staff, assuming it was the manager, he did not deal with our concerns appropriately, even being so rude to discuss our issues in another language to the security guard who was also in presence at the time, even though both parties spoke clear English
Even more concerning is that at no point did anyone apologise for what had happened and we was expected too continue on with our stay, and after an experience like that , it is very hard to get back to sleep and also sleep heavily from then on without fear that it happens again.
The rooms are very dated, as previous post also mention, room also had a strong marijuanna smell to the room, originally thought it was coming from the safe which I would also add broke on 3 separate occasion through out our 7 night visit. The windows appear to be single glazed, so if you happen to be on the wrong side of block A, please expect to hear allot of noise from traffic ( especially cars with loud music and they happen often ), parties as its open to the elements
The rooms are large, we had to pay extra for another bed to be added in the room due to our boys not wanting to share a bed together ( beds in room are 2 queen size beds )
On a positive note, the buffet food was fantastic, the staff in the shop when getting our Starbucks were very polite and courteous and the cleaning staff did a fantastic job every day, ensuring that when we got back from a long day at the park, our rooms were clean ( although they did have that strong smell of marijuanna, every night ). Our toilet blocked also one night and the repairman who fixed this was a polite gentleman who fixed the issue within 20 minutes from moment of making aware and he also deserves some positive recognition
As mentioned, we had 2 rooms on the same row, same block A, and although we only had one room tried overnight, the noise, smell, dated room was exactly the same in both rooms ( I also want to add that they were not next to each other also )
Although our 14 night trip to florida was fantastic overall, I wish that we had paid extra to upgrade to a different hotel, safety is a concern for me at this hotel, literally anyone can walk of the street and be at your door to your room
Perspectives are different for everyone but unfortunately through the experience we had, staff not dealing with our concerns appropriately and safety being a concern, we will not be staying at this hotel on any future stays and would not recommend this hotel to any friends or family
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