Springhill Suites - In Marriott Village at Lake Buena Vista | Lake Buena Vista, Orlando Hotel

Available offers

Waived Resort Fee: Resort fee waived for Virgin Atlantic Holidays customers staying 7 nights or more, saving $10 per day.
Booking Bonus: Book by 23 May '25 to receive Complimentary self-parking (One Car Per Room) when staying 7 nights or more. Saving up to $19 Per Day. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.
Booking Bonus: Book by 23 May '25 to receive Complimentary Daily Continental Breakfast. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Getting Around

Free self-parking for Virgin Atlantic guests staying 7 nights or more (otherwise $19 plus tax per day, payable locally, fee subject to change). Complimentary shuttle to Walt Disney World Resort.

Dining

Connections Food Hall (open for complimentary buffet breakfast, as well as lunch and dinner, offering indoor dining or poolside delivery). Connect Café (serving Starbucks® coffee, pastries and sandwiches). Convenience store, local restaurant delivery and room service also available.

Fun and Games

Outdoor swimming pool. Whirlpool. 24-hour fitness centre. Games room.

Handy Stuff

Complimentary WiFi. Laundry service*. Concierge.

Resort Fees

For stays of 7 nights or more, the resort fee is waived. For stays shorter than this, there is a resort fee of $10 per room, per day (fee payable locally, subject to change).

Accessibility

Wheelchair-accessible rooms/suites at Courtyard by Marriott and SpringHill Suites with roll-in shower or bath tub.

Additional Information

*Denotes local charge.

Please note: Each hotel has their individual room cleaning operation, which may mean your room isn't serviced every day, please check with the hotel reception team on arrival for further details.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (215)
Very good (206)
Average (118)
Poor (51)
Terrible (50)

Terrible Experience – Avoid This Hotel

Dec 23, 2024 Reda Y

I had an extremely distressing experience at SpringHill Suites Orlando Lake Buena Vista in the Marriott Village and I strongly advise others to avoid this hotel. First, I was stuck in the elevator for nearly an hour. During this time, no one responded to the emergency phone or the ringing alarm. Then, to my horror, the elevator began to fall… Read more

I had an extremely distressing experience at SpringHill Suites Orlando Lake Buena Vista in the Marriott Village and I strongly advise others to avoid this hotel. First, I was stuck in the elevator for nearly an hour. During this time, no one responded to the emergency phone or the ringing alarm. Then, to my horror, the elevator began to fall rapidly. I genuinely thought I wasn’t going to make it out alive. Thankfully, the elevator doors suddenly opened, and I managed to escape. Shaken and terrified, I went to the reception to file a complaint. To my disbelief, no one cared or even showed the slightest concern about what had happened. Adding to this negligence, my supervisor, who was attending the same conference, escalated the issue to Marriott management. Upon further inspection, we discovered that two elevators in the hotel were not up to standard! This is not just a matter of poor service—it’s a serious safety hazard. Staying here could put your life at risk. For your own safety, please do not choose this terrible hotel. Read less

Ok stay.

Oct 31, 2024 N4634HQmelissaf

I’m here now and the rooms are fine, mostly clean and beds are comfortable. The breakfast is just ok…they have a very limited selection. The pool is quite chilly! The biggest issue here is the hot water- it wasn’t really a problem for me because my kids are older but this water is SO HOT coming out of the faucet it could easily burn a child very… Read more

I’m here now and the rooms are fine, mostly clean and beds are comfortable. The breakfast is just ok…they have a very limited selection. The pool is quite chilly! The biggest issue here is the hot water- it wasn’t really a problem for me because my kids are older but this water is SO HOT coming out of the faucet it could easily burn a child very badly. I’ve told the front desk but they don’t seem to get it… please address this soon before a child gets hurt!! Read less

Comfortable rooms

Oct 1, 2024 Helen S Selby, United Kingdom

The SpringHill suites are very nice. Our room was on the ground floor overlooking the car park. It was quiet and the bed was super comfy, however the curtains didn’t quite meet in the middle so we were woken early by the sun steaming in through the gap. The only downside to this hotel was our breakfast experience. The breakfast lounge was always… Read more

The SpringHill suites are very nice. Our room was on the ground floor overlooking the car park. It was quiet and the bed was super comfy, however the curtains didn’t quite meet in the middle so we were woken early by the sun steaming in through the gap. The only downside to this hotel was our breakfast experience. The breakfast lounge was always chaotic no matter what time we went to eat. There was never anywhere to sit and the queues for food were long. I have read that people enjoyed omelettes, however this was never an option when we were there. Breakfast was exactly the same each morning with scrambled egg and sausage burger-type things. The Micky waffles were great if you could be bothered to stand in a queue for 40 minutes to get one. Signage asked people to make a maximum of 2 waffles in order to reduce the waiting time, however, this wasn’t the case and people would make 4 or 5 waffles per visit, baring in mind that each one takes 2.5 minutes to make. Overall, breakfast was the most traumatic part of the day. Reception staff were helpful. However, the staff working on the bookings desk were only interested in trying to get you to spend a day at their sister hotel (Raddisson I think) to sign up to some sort of timeshare?? Our holiday time is precious and we didn’t want to take a day of our holiday sat in a conference room. We were hassled about this on a couple of occasions. Saying all that, our room was comfortable, and room was cleaned each day. The shuttle buses were always on time and the staff in the cafe/takeaway place were brilliant. A slight concern about how much plastic you go through with all the disposable knives, forks and spoons-not very green, but hey, it seems that it’s the same all over Orlando. Read less

Never again......

Sep 29, 2024 Monicka B Battle Creek, Michigan

Ah, where to start.....We got there late on a Wed night, check in was way too long. One person working the desk on a busy night with a hotel this big. Terrible idea. Also, the girl had never worked alone at a Springhil & had barely finished training, she normally works at the Courtyard. We get to the room, 2 tv's, 1 tv remote. We call down and of… Read more

Ah, where to start.....We got there late on a Wed night, check in was way too long. One person working the desk on a busy night with a hotel this big. Terrible idea. Also, the girl had never worked alone at a Springhil & had barely finished training, she normally works at the Courtyard. We get to the room, 2 tv's, 1 tv remote. We call down and of course becauase there is one person working the desk on a busy night, it takes forever for someone to answer the phone. I had to call several times. They send a remote up, the tv in the sitting area, is not working. By that time, I also walked over to the window to look out at the pool & discovered the entire floor in front of the window is soaking wet. Wet socks, no fun. Call down again, and yeah you can guess how long it took for me to get an answer. Was told to come down to change rooms, grabbed all our stuff, and went down. Had to wait in the rediculous line that had now formed. Finally get up to her, ask for a room closer to the elevator. She gives us a room closer to an elevator BUT that elevator was down for our entire 4 night stay. So we had to walk down 3 long corridors to get to the central elevator. Go figure. Second day of our stay, my son and I are relaxing and a big ass cockroach comes crawling across the side of the bed my son is in. Freaked us out! We killed it. The rest of the stay is uneventful in the bug department, thank God because by that time i had had enough. Sat night, needed a plunger, literally no one would answer the phone and there was no one at the desk. After 30 min of calling someone finally sent a maintenance tech to our room with a plunger, thank God the room didn't flood. Stop with the Turkey sausage, it's gross. $22 per night for parking is absurd. I will def pick another hotel next time. I thought the idea of a Marriott Village was so cute. Yea, not so much. I come to Orlando a lot. Never had an experience like this before. Read less

Nice stay at Springhill Suites

Sep 24, 2024 Gayla S

Springhill Suites-Marriott Village -- We had a nice stay for 4 nights while attending a conference. Breakfast was very good and convenient. Room was very nice. Easy to get Ubers. Good location. Food available in the Courtyard Bistro and the Food Village. Only issue is that room 3405 really needs a new mattress.

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