Dilapidated Resort with Poor Service and Dirty Cafeteria for breakfast & dinner. Villa decks are unmaintained splintery.
Dec 19, 2024 honorico San Francisco, California
Very poorly managed resort. Totally dilapidated and not maintained.
The wood panels are falling off the villas, the decking has not been maintained and you can easily hurt yourself as it is full of splinters and shards.
The metal ladders that goes into the sea is so thin it hurts yourself going in and out of the water and it is bent and…
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Very poorly managed resort. Totally dilapidated and not maintained.
The wood panels are falling off the villas, the decking has not been maintained and you can easily hurt yourself as it is full of splinters and shards.
The metal ladders that goes into the sea is so thin it hurts yourself going in and out of the water and it is bent and dangerous. I am guessing the resort manager probably does not know how to swim so he thinks people should not be swimming here too. 0 attention to detail. No idea of maintenance.
The sea has rocks and is shallow even at high tide and there is strong currents. This part we can forgive as it is just the nature I guess. But there are much better resorts out there.
Nothing to do at the island. They give you no bikes. So you are trapped in your room and the restaurants.
The Indian food and Maldivian food taste good. The rest of the food - Western is tasteless and not prepared properly. We ordered all of their dishes almost to get a taste, everything overall was good. But ceviche was not a ceviche, it was some kind of a supermarket coleslaw mixed with some kind of fish. For a resort claiming to be a luxury resort not acceptable. I would still rate the food better than the other resorts, the Indian options kind of save this one.
The service at the restaurant is terrible. They don’t clean the tables on time so when you arrive it first of all looks unwelcoming with really cheap furniture, dark colors and looks messy and disorganized. It feels like a third world cafeteria, not a luxury resort. Shameful for Marriott. The cheap owner of the resort saved money on tables, they look like the same kind of tables I saw at a casual tea garden in Pakistan not what you would expect from a so-called luxury resort. When you see this kind of experience it makes you think how much you are being had as you are being charged 30-40 dollars for a basic salad. Not a good experience. The glasses, the tables were dirty and they could not properly even serve. And people don’t know how to serve anything they keep asking you if the food is good etc… it gets really tiring.
I am posting the picture of how they showcase salmon at breakfast. I guess it costs so much to import it, they want you to see it but not eat it. And it is not served on ice. In this kind of tropical hot weather not how you serve salmon.
The breakfast also only goes on until 10 am. So you need to wake up early as if you are going to work to rush to breakfast … not luxurious. The other resorts go until 11.
If you want the breakfast to be delivered to your room they charge 27 dollars. In other resorts it is free. So you have to wake up and go to the dirty cafeteria. Sorry, but it looks quite terrible. Like a cafeteria nothing more. Nothing luxurious about it.
Island time… they add +1 hour to the schedule so they can put you to bed early to cut the day short. If you are not the kind that wakes up early terrible resort to be at as you are being imposed a day that ends 1 hour early.
It is a hamster wheel of a resort to milk the guests and give nothing in return.
I asked multiple times for the bed upstairs to be prepared from 10-20 days ago, and we had to ask for it again upon arrival. To our surprise the upstairs actually has a bathroom so it can be used by a second person which is not listed on the content.
Overall, if you are ok to eat at a cafeteria, deal with a subpar property that is not maintained and are happy with decent Indian food, this resort is a good fit. If you expect a more global experience and luxury experience, definitely this resort is a 100% miss.
The staff seems to be trying their best but the management just sucks so bad. You can not improve lack of maintenance with smiles and bending over backwards and apologizing.
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