A triumph of branding over substance
Dec 6, 2024 SebVon
I really wanted to love this hotel.
The staff? Absolutely exceptional—true 5-star service. Big shout out to Jermaine and the rooftop breakfast team. They go above and beyond, and they deserve every ounce of praise.
And now, for the not-so-small matter of everything else.
The rooms are disappointing. Worn, dated, and nowhere near the standard…
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I really wanted to love this hotel.
The staff? Absolutely exceptional—true 5-star service. Big shout out to Jermaine and the rooftop breakfast team. They go above and beyond, and they deserve every ounce of praise.
And now, for the not-so-small matter of everything else.
The rooms are disappointing. Worn, dated, and nowhere near the standard you’d expect for the price. More motel than hotel and not in a cute way. My “suite” had a fireplace in disrepair, and there’s no soundproofing to speak of—single-glazed windows and doors ensure you hear every sound, inside and out.
But here’s the kicker: $500 a night, plus a $50 “resort fee,” for the privilege of having the pool closed on the only sunny day of the entire week—all for a photo shoot. As if that wasn’t audacious enough, the next morning, when I dared hope to use it, the area was still a construction zone since they’re setting up for a party the following night. Absolutely outrageous - drilling, vacuuming, construction workers running around.
Food and beverage prices are eye-watering, as one might expect, and while the quality is decent, it’s hardly enough to salvage the experience.
I will not be returning. This is a hotel that charges top-tier prices but disrespects its guests. Save your money and your expectations.
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