Very Nice Resort - CAUTION: Be Careful Booking Before 12/31/26 Due to Construction
Dec 25, 2024 Greg F
This is a very nice resort with great amenities. The rooms are spacious, updated, clean and (for the most part) staff are very hospitable. We had a fireplace and an in room jacuzzi and the few times we called housekeeping they were very responsive. The on site staff were almost all very very nice. That said, I would be VERY CAREFUL booking…
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This is a very nice resort with great amenities. The rooms are spacious, updated, clean and (for the most part) staff are very hospitable. We had a fireplace and an in room jacuzzi and the few times we called housekeeping they were very responsive. The on site staff were almost all very very nice. That said, I would be VERY CAREFUL booking before December 31, 2026 due to SIGNIFICANT CONSTRUCTION.
We drove 9 hours to get to the hotel and arrived at 4:30 pm. Check in was 4 pm but we were told that our room wasn’t ready and that the hotel was at capacity. The front desk told us that the room wasn’t ready and that they didn’t know when it would be ready. They told us that they did however have a 1st floor room ready that overlooked the golf course. We weren’t initially excited to be on the first floor but we decided to take the room so we could check in. At 6:30 in the morning we realized why the room was available: THERE IS MASSIVE CONSTRUCTION GOING ON RIGHT OUTSIDE THE ROOM. I included pictures and videos below.
We called the front desk, express our displeasure, Chelsea (the manager) said that since the construction is not being done by them, but rather buy another property, there is nothing that they can do. I said that we were not made aware of the construction proximity when we checked in and had this been made aware to us we would not have taken that specific room in place of our room, which wasn’t ready according to their published check in time. Chelsea said that it is their policy to inform gas at check-in of such issues. I informed her that we were not made aware of this. She acknowledge that their policy l and procedures were not correctly followed. She said she would look into the matter and get back to me.
A few hours later, I got an email from the hotel saying that although we were not made aware of the construction at check-in, their policies and procedures were in fact followed because the construction was advertised on their website. Upon reviewing the link that I was provided by the hotel, the link indicated that construction would occur during normal business hours. Normal business hours do not begin at 6:30 AM. Upon making the hotel aware of this, they said that the information published to the website was meant to be interpreted in general terms. That seems very odd. Just to make sure I understand, when I make a reservation for a specific date and time for a specific number of people, is that meant to be interpreted generally or are those dates meant to be interpreted? When a business advertises that activities are going to occur during normal business hours, it is reasonable for a consumer to interpret that, in fact, activities would occur, as the business stated, during normal business hours. But no. Weston responded by saying that we shouldn’t interpret that information literally.All this to say, the hotel was very unaccommodating to us. While the facility is nice, I would not book here again before December 31, 2026 because the hotel has no control over the construction and that construction can occur at anytime in the morning or evening. As it infected with us. You can see by the videos below, there is a massive amount of construction occurring right outside our window.
She said she would look into the matter and a few hours later we got an email saying that on their website it says.
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