This sleek, imposing hotel offers the high standards you would expect of a Hyatt. It lies right on Union Square, in the centre of the city and in one of the best spots for shopping. Public transport is an easy walk, too. OneUP - exactly one level up from the lobby is the inventive American Bistro and Lounge. Serving breakfast, lunch and dinner, the OneUP restaurant features locally sourced, sustainable American cuisine. The bridge, connects the restaurant to the Lounge.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
No Smoking
Restaurant
Room Service
Valet parking
Close to City Centre
Where is it
On Union Square, in the centre of the city. An easy walk to all public transport.
Hotel information
668 rooms on 36 floors in 1 building. All with air-conditioning, cable TV with pay-per-view films, hairdryer, iron and board. Standard Rooms sleep maximum 4 adults.
OneUP Restaurant (American bistro serving breakfast, lunch and dinner) and OneUP Lounge (cocktails and appetisers), Coffee Bar (serving breakfast items, snacks and drinks). Complimentary Hyatt StayFit® on 35th floor. Room service*. Laundry/dry-cleaning service*. Complimentary WiFi. Safe available at front desk*. Self-parking $41, valet parking $74.10 plus tax, per day (payable locally, subject to change).
*Denotes local charge.
Please note: 100% non smoking hotel.
Please note: Effective 1st January 2021 the hotel will be introducting a destination fee payable locally of $30 per night plus tax subject to change.
Based on 6890 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (3270)
Very good (2246)
Average (809)
Poor (311)
Terrible (254)
Worst stay ever
Dec 24, 2024Heinz Z
The biggest shock was arriving at the hotel to find that the staff was on strike. Protestors surrounded the property, chanting and banging drums all day and late into the night. Despite being a Hyatt member, I wasn’t given any notice of the strike beforehand. This lack of communication is absolutely unacceptable. Had I known, I would have booked…
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The biggest shock was arriving at the hotel to find that the staff was on strike. Protestors surrounded the property, chanting and banging drums all day and late into the night. Despite being a Hyatt member, I wasn’t given any notice of the strike beforehand. This lack of communication is absolutely unacceptable. Had I known, I would have booked elsewhere.
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3 months - Pay your workers - the public is over it!
Dec 19, 2024C SUkiah, California
Hotel Strike -3 Months -all around Union Square -4 big hotel chains and yet rooms cost the same price as always. There is no mention of this hotel strike which is impossible to get around except in the square of Union Square itself. Besides having to cross a picket line, room feels unclean and inside instead of a cheery holiday vibe it just feels…
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Hotel Strike -3 Months -all around Union Square -4 big hotel chains and yet rooms cost the same price as always. There is no mention of this hotel strike which is impossible to get around except in the square of Union Square itself. Besides having to cross a picket line, room feels unclean and inside instead of a cheery holiday vibe it just feels dreary and why can’t these workers have basic health care and improved wages? The strike is from 7 am-10pm and it is loud with steak drums and megaphones and chanting. I decided to look up what the CEO and owners made last year:
Mark S. Hoplamazian $56.4 million
Jay Pritzker $20.6 million
And other big wigs making comparable millions amount. This is unjust. I’ll stay at a boutique hotel from now on.
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Well Appointed Hotel
Dec 13, 2024E4809GMpamelafChicago, United States
The hotel is located in a great area by Union Square, close to shops and restaurants. Hotel is well appointed with comfortable beds and clean rooms. Food is available at hotel restaurant/bar. Staff was very helpful and welcoming. Would stay again and recommend.
Good location with Ongoing issues
Dec 10, 2024Robert L
As of my stay on December 7th, there are union workers on strike outside of the establishment. They are banging on barrels and shouting at all hours of the night. Our room was on the “striking side” as the front desk put it. We were still able to hear the noise on the 29th floor. The bathroom faucet would leak all over the sink too. Asking…
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As of my stay on December 7th, there are union workers on strike outside of the establishment. They are banging on barrels and shouting at all hours of the night. Our room was on the “striking side” as the front desk put it. We were still able to hear the noise on the 29th floor. The bathroom faucet would leak all over the sink too. Asking staff questions would usually result in “i don’t know, it’s my 2nd day here”. It seems like the strike may have something to do with it.
It’s a little disappointing, we stayed at this location a few months back and didn’t have these issues. Hopefully the labor dispute gets resolved before our next trip. Will have to look elsewhere otherwise.
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Worst Hotel Experience in Years!
Nov 19, 2024Kennedy B
Hotel is filthy
Very loud Union protesting from 7am-10pm. Banging oil drums, as shouting on loud speakers
Beds are old and lopsided
Carpets are stained and crusty
Furniture is dirty, old and torn
Rooms smell like mold and mildew
Don’t stay here!!
Worst stay ever
