At one of the best addresses in San Francisco you’ll have Union Square’s boutiques, big-brand shops, and dining and nightlife almost on the doorstep. The Hilton is a big hotel with great service and a sociable buzz in the lobby bar and coffee shop. The views are pretty spectacular here too — head up to the 16th floor for some chill out time at the pool deck or go even higher up, all the way to the 46th floor Cityscape lounge.
Amenities
Bar
Hot tub
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Valet parking
Close to City Centre
Where is it
In San Francisco’s Theater District, this hotel is just 2 blocks from Union Square, Westfield San Francisco Centre and the famous cable cars. Transfer time from San Francisco International Airport: 30 minutes.
Hotel information
All rooms offer air-conditioning, 37” HDTV with cable channels and on-demand films, alarm radio, WiFi*, telephone, tea/coffee-making facilities, mini-fridge, safe, hairdryer, bathroom amenities, and iron and ironing board.
Standard Rooms have either 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults.
Deluxe Rooms are larger and have either 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.
Pool View Terrace Rooms feature a walk-out terrace overlooking the pool, with 1 king-size bed, sleeping maximum 2 people.
Skyline View Rooms are located on floors 20-44, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Balcony Skyline View rooms are located on higher floors with a private balcony facing downtown San Francisco, and 1 king-size bed, sleeping maximum 2 people.
Junior Suites feature an additional seating area with a sleeper sofa, and either 1 king-size bed or 2 queen-size beds, sleeping maximum 5 people.
Skyline View Junior Suites are located on higher floors offering unobstructed city views, featuring a seating area with sleeper sofa, and 1 king-size bed, sleeping maximum 3 people.
One Bedroom Suites feature a separate living room, and bedroom with king-size bed, sleeping maximum 3 people.
Poached (breakfast buffet). Cityscape Sky Bar (located on 46th floor with 360 degree views, serving drinks and small plates). The Poppy Lobby Bar. Herb N' Kitchen (on-the-go market, open 24-hours).
16th floor outdoor pool and whirlpool. Fitness centre.
WiFi access (included in resort fee). Concierge. Self-parking $74.10 plus tax per night (payable locally, fee subject to change).
This hotel has a resort fee of $25 plus tax per room, per day (payable locally, subject to change)
Resort fee includes: - Premium guest internet access - daily $35 food and beverage credit for use in all hotel outlets - 2-hour e-bike rental for up to 2 guests. Resort fee inclusions are subject to change and availability. Please see hotel check-in for current inclusions available to you upon arrival.
*Denotes local charge.
Based on 4877 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1395)
Very good (1651)
Average (1087)
Poor (461)
Terrible (283)
Great experience
Jan 27, 2025Zoly L
Although there is protest in front of the hotel, my experience here was really great. From the checkin, when my room is locked and the engineer help me open and change the lock battery. And the best thing is the concierge who is doing way beyond his jobdesk.
Mr Javier Caelles, help me to get NBA Ticket, warriors vs okc. And make sure we got there…
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Although there is protest in front of the hotel, my experience here was really great. From the checkin, when my room is locked and the engineer help me open and change the lock battery. And the best thing is the concierge who is doing way beyond his jobdesk.
Mr Javier Caelles, help me to get NBA Ticket, warriors vs okc. And make sure we got there and know our way back to the hotel. Great respect and thankful towards him
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Good Choice
Jan 26, 2025Luis L
In town for concert and really enjoyed our stay at this Hilton Property. Friendly employees from the front desk staff to the bartenders at the lobby bar. Room was clean.The Cityscape bar on the 46th floor has been remodeled and had a menu update. It was a great place to have a cocktail and watch the sunset.
A sad, dated hotel with no management notification of strike
Jan 21, 2025Dan BRedwood City, California
The wife and I stayed at the Hilton Union Square during the holidays for a black-tie, nighttime event nearby. It was a poor choice from the start.
Firstly, there was a worker strike. But did the hotel tell us before we arrived? No - They Did Not. When we pulled up front to check-in, we were greeted only by protestors banging metal drums.…
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The wife and I stayed at the Hilton Union Square during the holidays for a black-tie, nighttime event nearby. It was a poor choice from the start.
Firstly, there was a worker strike. But did the hotel tell us before we arrived? No - They Did Not. When we pulled up front to check-in, we were greeted only by protestors banging metal drums. (Surprise!) Half of the lobby doors were blocked with barriers. With no staff to consult, we decided to escape and park the car.
Self-parking was offered here, but it was on the back side of the hotel, making for a long, tedious journey to our room - about 1/4 mile of walking and two different elevator systems needing room keys to activate. (Not ideal with our hands full). The hotel itself was a vast maze of interconnected buildings from different eras; it was tough to navigate even for someone with good spatial awareness, like me. I had it mostly figured out by the time we left, but unfortunately my wife felt lost the entire time.
The hotel felt quite dated and sad. Our room was more modern, but on the tiny side. We did have nice, sunny views of the skyline and were able to watch part of the sunset. (I had attempted to buy cocktails for this moment downstairs, but there was no one at the bar to serve me, late on a Friday afternoon. Fail.)
To reach our special event, we couldn't catch a cab from the front of the lobby per the original plan (due to the strike). Instead we had to grab an Uber from a side entrance with no address, making it difficult for the driver to find us. As for the event itself, it was fantastic and fun. (Thankfully Hilton had no involvement).
This was certainly the worst Hilton experience we've ever had. Even if there had not been a strike, it would get a maximum of 3 stars. We won't be back.
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Best Check-In Experience
Jan 10, 2025Journey749219
I arrived at the Hilton late Thursday evening ahead of a business conference in San Francisco. I had some arrangements and complexity as I am travelling with a team, some of whom had changed travel plans. I met Larysa who was managing the late evening check ins at the desk. She was patient, solution orientated and resolved all my team accomodation…
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I arrived at the Hilton late Thursday evening ahead of a business conference in San Francisco. I had some arrangements and complexity as I am travelling with a team, some of whom had changed travel plans. I met Larysa who was managing the late evening check ins at the desk. She was patient, solution orientated and resolved all my team accomodation questions. It was a really positive experience ahead of a busy week! Thanks Larysa and thanks Hilton Union Square.
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Horror at the Hilton.
Dec 28, 2024Pioneer48167314507Soledad, California
When we arrived the site was masked by a black mesh so you couldn’t see in or out. Why ? Because Hilton Failed to let us that the site was being picketed by its employees over wages and health benefits. It was horrible experience to arrive to a facility we put prior notice. It was a disgrace to the Hilton brand and family. No family with kids…
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When we arrived the site was masked by a black mesh so you couldn’t see in or out. Why ? Because Hilton Failed to let us that the site was being picketed by its employees over wages and health benefits. It was horrible experience to arrive to a facility we put prior notice. It was a disgrace to the Hilton brand and family. No family with kids or even with should ever have to experience the conflicts of a sticking facility.
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Great experience
