The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Close to City Centre
Where is it
Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.
Hotel information
1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, complimentary WiFi access, tea/coffee making facilities, safe, hairdryer and iron and ironing board.
Traditional Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Deluxe Rooms offer city views, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Club Level Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Club Level Executive Suites feature an additional living area with a sofa bed, and 1 king-size bed, sleeping maximum 4 people.
Governor's King Suite is a one bedroom suite with a living and dining room, 2 bathrooms, and bedroom with 1 king-size bed, sleeping maximum 4 people. This suite also includes club lounge access.
Club Level Rooms and Suites: are located on higher floors and include access to the 42nd floor club lounge, which offers complimentary continental breakfast, hors d'oeuvres, grab and go snacks during the day, non-alcoholic beverages, WiFi and business services, as well as a bar for paid alcoholic drinks.
Booking Bonus: Save up to 35% off the accommodation cost for travel before 31 Dec '24. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.
Pelican Bar (serving drinks and light bites). Roux Bistro (traditional cajun and creole cuisine, open for breakfast). Starbucks® on-site. 42nd level club lounge (only available for club room guests). Room service*.
8th floor outdoor pool deck. 24-hour fitness centre.
Complimentary WiFi access. Gift shop. Laundry service*. Self-parking $42 plus tax per night, and Valet parking $52 plus tax per night (payable locally, fees subject to change).
One person must be aged 21 years and over in each room at check-in.
*Denotes local charge.
Based on 3345 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1151)
Very good (1183)
Average (555)
Poor (274)
Terrible (182)
Painfully slow valet service
Dec 13, 2024Benjamin L
The actual hotel accommodations were fine. The valet parking is the worst I have experienced at any hotel ever. It’s painfully slow to even get to the valet entrance because the cars are backed up down Canal Street . Retrieval of your vehicle when needed is also excruciatingly slow. I strongly recommend if you stay in this hotel that you park in…
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The actual hotel accommodations were fine. The valet parking is the worst I have experienced at any hotel ever. It’s painfully slow to even get to the valet entrance because the cars are backed up down Canal Street . Retrieval of your vehicle when needed is also excruciatingly slow. I strongly recommend if you stay in this hotel that you park in one of the nearby garages. The closest one is about a 4 minute walk.
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Excellent position and facilities, exceptional concierge
Dec 6, 2024Venture735169Greater Newcastle, Australia
Fantastic location with excellent facilities but would benefit from a freshen up of rooms. What made our stay exceptional was the advice and recommendations of Glenn, the concierge. His local knowledge of all things food and music was amazing and we followed almost all of his recommendations, only missing some due to a lack of time. Thank you…
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Fantastic location with excellent facilities but would benefit from a freshen up of rooms. What made our stay exceptional was the advice and recommendations of Glenn, the concierge. His local knowledge of all things food and music was amazing and we followed almost all of his recommendations, only missing some due to a lack of time. Thank you Glenn for helping us plan 5 fabulous days in NOLA that exceeded our expectations. Will definitely be back!
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Integrity issue and average stay
Nov 11, 2024Ke L
My friends and I stayed there for 3 days, overall I’d give the stay a 6/10. The ranking would have been higher but on the very last day, they came to the room and told my friend that she had to vacate the room because I had checked out the room. I had not. Checkout is not till 11 and the fact they lied about me closing out the stay…you don’t do…
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My friends and I stayed there for 3 days, overall I’d give the stay a 6/10. The ranking would have been higher but on the very last day, they came to the room and told my friend that she had to vacate the room because I had checked out the room. I had not. Checkout is not till 11 and the fact they lied about me closing out the stay…you don’t do that. Also, the emergency alarm went off twice and the last time we weren’t notified that the emergency was over.
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understaffed hotel
Nov 7, 2024kalpesh p
DONT DO IT. Terrible hotel and when they are at full capacity their whole system fails miserably , they seem to have a long line of ques everywhere , because they are constantly understaffed. The valet parking if $70 a night plus taxes, super expensive and they all want tips on top of the valet charges . for the money you have to pay to stay here…
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DONT DO IT. Terrible hotel and when they are at full capacity their whole system fails miserably , they seem to have a long line of ques everywhere , because they are constantly understaffed. The valet parking if $70 a night plus taxes, super expensive and they all want tips on top of the valet charges . for the money you have to pay to stay here ,it will never ever be justified, just book somehere else .
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DON'T COME TO THIS HOTEL
Nov 7, 2024Jorge R
These was one of the worst experiences with a Sheraton. We arrived late at night, the service at midnight was rude and not helpful. I thought it was because of the night shift. It wasn't. The service next day was even worst.
Shower water doesn't run good, I had to change room twice because the water wasn't going down and they didn't sent a…
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These was one of the worst experiences with a Sheraton. We arrived late at night, the service at midnight was rude and not helpful. I thought it was because of the night shift. It wasn't. The service next day was even worst.
Shower water doesn't run good, I had to change room twice because the water wasn't going down and they didn't sent a Maintenance guy to check it. My friends had to change rooms as well because theirs was indredibly dirty.
There's a door that joins two rooms, and you can hear EVERYTHING your neighboor is saying. I'm hearing a conversation of the neighboor with her mon as I'm writing this review.
Overall, I would DEFINITELY won't recommend this hotel.
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Painfully slow valet service
