Gaylord Opryland Resort

Nashville, Tennessee

Virgin rating

Exterior of Gaylord Opryland Resort, Nashville Tennessee.
Gaylord Opryland™ Resort
Inside Gaylord Opryland Resort, Nashville, Tennessee, USA
Gaylord Opryland Resort, Nashville
Delta Convention Centre
Gaylord Opryland Resort, Nashville, USA
Swimming pool, Gaylord Opryland Resort, Nashville, USA
Exterior, Gaylord Opryland Resort, Nashville, USA
Garden Conservatory, Gaylord Opryland Resort, Nashville, USA
Lobby, Gaylord Opryland Resort, Nashville, USA
Lobby, Gaylord Opryland Resort, Nashville, USA
Exterior of Gaylord Opryland Resort, Nashville Tennessee.
A video preview image
Gaylord Opryland™ Resort
Inside Gaylord Opryland Resort, Nashville, Tennessee, USA
Gaylord Opryland Resort, Nashville
Delta Convention Centre
Gaylord Opryland Resort, Nashville, USA
Swimming pool, Gaylord Opryland Resort, Nashville, USA
Exterior, Gaylord Opryland Resort, Nashville, USA
Garden Conservatory, Gaylord Opryland Resort, Nashville, USA
Lobby, Gaylord Opryland Resort, Nashville, USA
Lobby, Gaylord Opryland Resort, Nashville, USA

The hotel

Experience the energy and excitement of Nashville, Tennessee – the Music City. On the banks of the Cumberland River, this landmark hotel is just a short drive or riverboat cruise from downtown Nashville’s historic attractions and nightlife. 2 of the city’s most popular attractions - the world-famous Grand Ole Opry and General Jackson Showboat – are conveniently located next door to the resort. Inside lies an extraordinary selection of dining, shopping, live entertainment and recreation options that provide the perfect destination for any romantic escape or family getaway. You'll be amazed at the 9-acres of indoor gardens, cascading waterfalls and indoor river with its very own Delta River flatboats. Within this lush landscape, you'll discover guest rooms and suites, a Cascades lobby featuring a VIP check-in area, stylish and contemporary restaurants, unique shopping experiences, and a 20,000-square-foot spa and fitness centre. Discover Gaylord Opryland and make memories. You won't believe what they have under one roof!

Amenities

  • Golf
  • Families
  • Bar
  • Fitness Centre/Gym
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Centrally located in Opryland, 15-min drive from downtown Nashville, walking distance to the Opry Mills Shopping and Entertainment complex and Grand Ole Opry. Transfer time from Nashville International Airport: 20 minutes.

Hotel information

2,881 rooms on 6 floors. All with air-conditioning, cable TV, coffee/tea maker, mini-fridge, alarm/clock radio, safe and hairdryer. Traditional Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Premium Garden View Rooms, sleeping maximum 4 adults.

Cascades American Cafe, Old Hickory Steakhouse, Solario Cantina (Mexican cuisine), Ravello (Italian cuisine), Conservatory Wine Bar, Fuse Sports Bar, Jack Daniel's (Southern cuisine), Findley's Irish Pub, Paisano’s Pizzaria & Vino (Italian), Stax (American cuisine), Conservatory Cafe (Continental), Cocoa Bean (coffee house), Wasabi's Sushi (Japanese), The Falls Bar & Lounge (Tapas), Library Lounge at Old Hickory Steakhouse, Delta Delight Frozen Yogurt and Bravo Gelato. 1 indoor pool (year round) and 2 outdoor pools (seasonal). European Spa & Salon*. Fitness centre. Par-72 Championship golf course*. 24-hour room service*. Valet Parking $30 plus tax per day. Self Parking $23 plus tax per day (payable locally, subject to change).

This hotel has a resort fee of $21.85 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - WiFi Internet access in all guest rooms and throughout the hotel - Unlimited local and toll-free calls - online access to Wall Street Journal, resort savings card - 2 bottles of water in each guest room (refreshed daily) - access to fitness centre at Relache - scheduled complex transportation to local attractions (Grand Ole Opry, General Jackson and Opry Mills Mall)

This is a smoke-free hotel.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4924)
  • Very good (3491)
  • Average (1964)
  • Poor (1146)
  • Terrible (1048)
Image of the Tripadvisor rating Disappointing Stay

Dec 24, 2024 ldavis19k Burlington, Kentucky

Our recent stay at the Nashville resort was a mix of positives and major disappointments. The “ICE!” events were a highlight, and the atrium spaces were stunning, especially with the festive Christmas decorations. Dining at The Old Hickory restaurant was also a memorable experience with excellent food and service. Unfortunately, the room was a… Read more
Our recent stay at the Nashville resort was a mix of positives and major disappointments. The “ICE!” events were a highlight, and the atrium spaces were stunning, especially with the festive Christmas decorations. Dining at The Old Hickory restaurant was also a memorable experience with excellent food and service. Unfortunately, the room was a complete letdown. There was rust around the bathroom door, cracked and peeling ceiling paint above the bathtub (which we documented with photos), and an unpleasant musty smell. The beds were terribly uncomfortable, feeling like a pile of old blankets. To make matters worse, the room lacked soundproofing, and we could hear every conversation in the hallway. The sleepless night left us exhausted, and the conditions were so unbearable that we decided to leave by 9 PM on the second night—even though we paid $1,500 for two nights. Adding insult to injury, we were charged $37 per day for parking. For the price of staying on the property, it’s ridiculous to pay extra for parking. Overall, this was the most expensive and frustrating hotel experience we’ve had. If we ever visit again, we’ll stay elsewhere and come only to enjoy the attractions. Save your money! Also, don’t book through “Hotels.com”! After posting my review from above on their website, they removed it (screen grab attached), after I expressed my disappointment for them not doing their “due diligence” to ensure customer satisfaction! Read less
Image of the Tripadvisor rating NOT RECOMMENDED FOR HOLIDAYS

Dec 22, 2024 David M

NO Longer recommended for the elderly or those with small children. Ten years of coming to the Gaylord this will be the last. My mother requires regular meals in order to take her medication certain times of day. This hotel has nothing available to eat even if you stay as a guest at $500 per night!!! We asked about restaurants when booking and… Read more
NO Longer recommended for the elderly or those with small children. Ten years of coming to the Gaylord this will be the last. My mother requires regular meals in order to take her medication certain times of day. This hotel has nothing available to eat even if you stay as a guest at $500 per night!!! We asked about restaurants when booking and were told “hotel guests get priority seating”! Sounds great! The hostess at the Mexican restaurant with a two hour wait said “I asked my manager and that is NOT a policy of the hotel”!!??? So we tried to get help from the app! NO help either. They texted us that it’s extremely busy and it cannot be helped. We tried ordering room service!!! NOPE too!! Room service at 8:30 in the morning said delivery was not available until 12:30 pm!!! Then if that wasn’t insulting enough, then they sent a message that our order could not be filled because the “kitchen closes at 11 am”!!!?? Then we asked the valet if there was ANY OTHER OPTION and he responded “this time of year you’re best bet is Uber Eats”!!! I thought posting a bad review would trigger them to reach out and help us find a resumption! NOPE AGAIN! Not a single word! In fact, TWO of the posts that I posted on Facebook about massive overcrowding and lack of compassion for the guests, the one and only TERRI CLARK the country music legend jumped on Facebook and LOVED my post criticizing the hotel. The most impressive part is, she is actually performing at the Gaylord for the Xmas holidays!! Love her so much for loving my criticism of what is obviously a serious lack of concern for the guests. She would be ONLY THE THIRD PERSON employed by Gaylord that has contributed anything positive to this trip. The others HAVE BEEN HORRIBLE!! Imagine saying merry Christmas 57 times and only two employees of the hotel say it back! Congrats to Lisa at the ICE exhibit for saying it when I thought all was lost here. Also I would like to thank the two gentlemen that worked the bumper cars, both of them could not be more helpful. The rest of the staff seems to already be on vacation or lost their empathy for humanity altogether. The common theme here seems to simply pass the buck to some mystery person that never seems to arrive or have anything but “it’s too crowded” as an answer to why nothing can be done with ease or at all. To the management of the Gaylord. This was once one of the wonders of the world. Today it is somewhere between the crowds at Disney World combined with the endless attitude of CAN’T DO! I would take a hard look at your staff and do a quick survey of employee attitudes, and I know you will either already know the results or incredibly surprised how badly most have acted or treated the guests. Read less
Image of the Tripadvisor rating Musical Chairs, Not Sure If We Won or Lost

Dec 22, 2024 Mitchell L

We recently stayed at the resort in Nashville, and it was definitely a mixed bag. The inside spaces are amazing to behold, and it's decorated to the hilt for Christmas. The Ice! experience was cool (literally, it was 9 F inside), the shows we saw were good, and the staff were friendly, helpful, and engaging. As a Marriott member, I was allowed to… Read more
We recently stayed at the resort in Nashville, and it was definitely a mixed bag. The inside spaces are amazing to behold, and it's decorated to the hilt for Christmas. The Ice! experience was cool (literally, it was 9 F inside), the shows we saw were good, and the staff were friendly, helpful, and engaging. As a Marriott member, I was allowed to upgrade. The "upgrade" was from a 6th floor room (I assume with an exterior view) to a 1st floor room with an interior "view". Well, other than quick access to the rest of the resort, that upgrade was anything but. The view was obstructed by the support pillar, and the bed was a murphy bed! In addition, there must've been no sound proofing at all because we could hear everything. For it to be an upgrade, I would've expected one of the balcony rooms with a real bed. The Country Music Christmas dinner, which was excellent, we almost missed because part of the hotel is under construction which meant that the straight path to the event area was blocked, and the Gaylord app, which was supposed to provide directions, just kept taking us in circles. Fortunately, one of the hotel employees gave us excellent directions on how to get to the show. Read less
Image of the Tripadvisor rating Beautiful Christmas

Dec 20, 2024 Korenna K

We were just sightseeing for Christmas. It was beautiful. Spent 4 hours walking around the different areas. We had lots of pictures ops. I ate from the Stax and my friend had The Chicken Pickens. We took the little river boat cruise. We loved it all
Image of the Tripadvisor rating Customer service is lacking

Dec 20, 2024 Jacqueline D Lowell, Massachusetts

I am very disappointed in the customer service here, or lack thereof. I booked a weekend getaway for my sister as a wedding gift. I was very clear that I did not want her to be charged anything and I did not want her to see how much I had paid. This past weekend, upon check in, she was asked to put a card down for incidentals. Upom checkout. She… Read more
I am very disappointed in the customer service here, or lack thereof. I booked a weekend getaway for my sister as a wedding gift. I was very clear that I did not want her to be charged anything and I did not want her to see how much I had paid. This past weekend, upon check in, she was asked to put a card down for incidentals. Upom checkout. She was told she was all set, but the next day she was charged over $700! I called the hotel yesterday and was told it would take 5-7 business days to reverse the charge. Not an ideal solution, having her funds tied up for a week, especially at Chrismtas time. Also, I am extremely unhappy that she knows I paid over $1400 for her 2 night stay. It was an expensive gift and I did not want her to see that total. Also, her room was in the absolute furthest corner of the hotel, not near anything. Given the price, I really expected better. The attitude I recieved was less apologetic and more "it is what it is." Very disappointing. Read less