Hilton Garden Inn New York Chelsea

Chelsea, New York

Virgin rating

Garden Grill, Hilton Garden Inn New York Chelsea, New York, USA
Bar, Hilton Garden Inn New York Chelsea, New York, USA
Garden Grill, Hilton Garden Inn New York Chelsea, New York, USA
Bar, Hilton Garden Inn New York Chelsea, New York, USA

The hotel

This hotel is a very popular addition to the Hilton family, with state-of-the-art amenities, superb guest rooms and, a great location in the city's stylish fashion district of Chelsea, just south of Times Square and considered the new midtown. Central to all the sights and sounds of New York City's nightlife, award winning restaurants, galleries and museums it is also walking distance of the Empire State building, Macy's and 34th street for that all important shopping. Full American cooked breakfasts are served in the hotel restaurant or head into town to dine after a drink or two in the Lounge. There is also a fitness centre for those of you who wish to keep in shape!

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service

Where is it

West 28th St, 3 blocks from Madison Square Garden. Close to an eclectic mix of nightlife, award-winning restaurants, shops and boutiques.

Hotel information

169 rooms on 24 floors in 1 building with 2 lifts. All with air-conditioning, flat-screen TV, complimentary WiFi, alarm/clock radio, telephone, Keurig® coffee maker, mini fridge, microwave, iron and board and hairdryer. King Rooms are 220-235 sq ft with 1 king-size bed, sleeping maximum 2 adults.

Queen Queen Rooms are also 220-235 sq ft with 2 queen-size beds, sleeping maximum 4 adults.

The Garden Grille and Bar (temporarily closed). Lounge. Fitness centre. 24-hour Pavilion Pantry. Complimentary WiFi. Room service* (11:00am-11:00pm). Free daily newspaper. Concierge.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1165)
  • Very good (996)
  • Average (298)
  • Poor (111)
  • Terrible (98)
Image of the Tripadvisor rating Great location, comfortable hotel!

Dec 24, 2024 andyandjason

We stayed for 4 nights in December. The hotel was situated in a nice area, Chelsea. A really great location in walking distance of most of the tourist attractions! There was also a metro station at the end of the street, which was convenient. All staff were very helpful and friendly, especially reception - thank you for making our stay… Read more
We stayed for 4 nights in December. The hotel was situated in a nice area, Chelsea. A really great location in walking distance of most of the tourist attractions! There was also a metro station at the end of the street, which was convenient. All staff were very helpful and friendly, especially reception - thank you for making our stay comfortable. We will defiantly stay here again! Read less
Image of the Tripadvisor rating Tired-looking property in need of renovations

Dec 9, 2024 SGSharon Singapore, Singapore

Pros: 1) Most staff I encountered were respectful and helpful and polite. 2) Complimentary coffee and tea in the morning for all guests, not only for those who purchased their breakfast option. 3) Housekeeping staff was prompt and efficient. Room was always clean and tidy after they were done with it. Cons: 1) Hotel is very much in need of a… Read more
Pros: 1) Most staff I encountered were respectful and helpful and polite. 2) Complimentary coffee and tea in the morning for all guests, not only for those who purchased their breakfast option. 3) Housekeeping staff was prompt and efficient. Room was always clean and tidy after they were done with it. Cons: 1) Hotel is very much in need of a good renovation, from the lobby to the elevators and rooms. All parts of the hotel need updating. 2) Christmas decor was not put up till the day I departed (Dec 3), which was a bit of a bummer. The other hotels on the same street had their Christmas decor up before this one did. It made a huge difference in terms of the coziness and warmth of the lobby/reception area. 3) The elevators did not require guests to scan/tap their room keycard to access the various levels. Most hotels do. So this was a little bit of a surprise. Not a good one. Anybody could gain access to the levels with guest rooms. Also, some of the buttons in the elevators were missing. 4) Metal safety latch/flap on the door of my room was not in working order. The room door could be pulled opened even when the latch/flap was deployed, which is a major safety concern. Maintenance came to fix it. 5) I was again very surprised to find that there was no in-room safe in any of the guest rooms. I was informed that there was one at the front desk that guests could use. But, it would be so much more convenient for guests and hotel staff to have a safe in every room. Guests do not have to bother the staff and vice versa. 6) Toilet in the first room I was assigned to had issues, even after the plumber came by to fix the problem. I was reassigned to another room and was grateful they could give me another room. Which leads me to the next point. 7) Late that very night, another guest tried to enter my room. I could hear a foreign language being spoken behind my room door. Soon after, they left because the door could not open, the staff at the front desk called to ask me if was expecting a friend, which I was not. He was apologetic though. I guess I was given the room which was initially assigned to this other guest. And when I was reassigned to another room after the problems I encountered with the toilet of my first room, it was not recorded or communicated to the night reception staff that I was given a new room. It was all very odd. Anyway, there was no more issues after this one. But all in all, the experience I had did not leave a very good impression. Read less
Image of the Tripadvisor rating Underwhelming

Nov 27, 2024 Betsy G Evanston, Illinois

For nearly $400 a night, this was a disappointment. The bathroom ceiling paint was peeling and the room was worn. The continental breakfast didn't include orange juice or any protein. I've been a Hilton Honors member for 20 years, but I will check other options on my next trip.
Image of the Tripadvisor rating Great staff but dirty room and terrible cleaning staff

Nov 12, 2024 JaimePG1974 Gothenburg, Sweden

Check in staff and lobby staff were so so lovely and kind , very welcoming and the location great . That’s the best part of the hotel other than that it’s not a good hotel, room was dirty with stains and the bathroom was also dirty . the cleaning staff never once came into clean the room not once during our 5 day stay even though i had left no tag… Read more
Check in staff and lobby staff were so so lovely and kind , very welcoming and the location great . That’s the best part of the hotel other than that it’s not a good hotel, room was dirty with stains and the bathroom was also dirty . the cleaning staff never once came into clean the room not once during our 5 day stay even though i had left no tag on the door to say do not disturb . I even told the reception to get the room cleaned and still it was not . i won’t stay here again . Read less
Image of the Tripadvisor rating 4 Stars Due To Excellent Service Staff and Location

Oct 11, 2024 Fralfred Ottawa, Canada

We recently stayed at this hotel for 2 nights. The staff was so professional and friendly - pand received by far the best customer service I have experienced anywhere when staying in NYC. The location was great, in the flower district, close to subways, Herald Square, Penn Station, etc. Our room was clean but very, very worn. Our curtains were… Read more
We recently stayed at this hotel for 2 nights. The staff was so professional and friendly - pand received by far the best customer service I have experienced anywhere when staying in NYC. The location was great, in the flower district, close to subways, Herald Square, Penn Station, etc. Our room was clean but very, very worn. Our curtains were torn, bedding was old and discolored, the carpet was stained, the ironing board did not have any cover or padding so was useless. The bathroom, in stark contrast, appeared to have been recently renovated. There was scaffolding at the front of the building so perhaps it is undergoing major renovations? I will give this hotel 4 stars due to the excellent customer service and location, as for the physical state of the rooms, Hilton can do better! Read less