RIU Plaza Manhattan Times Square

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656 rooms, all with air conditioning, complimentary WiFi access, flat-screen satellite TV, mini-fridge, hairdryer, bathroom amenities, iron and ironing board, and safe.

Deluxe rooms have either a 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Family King Rooms with 1 king-size bed and a sofa bed, sleeping maximum 3 people.

Deluxe Family Two Beds are larger in size, have 2 queen-size beds, plus an additional sofa bed, sleeping maximum 5 people.

Deluxe Superior Rooms are located on higher floors with city views, with 1 king-size bed plus a sofa bed, sleeping maximum 3 people.

Junior Suites feature a separate lounge area with sofa bed, bathroom with separate shower and bathtub, bathrobes and slippers, and 1 king-size bed, sleeping maximum 3 people.

Overall it’s just ok not amazing

Dec 20, 2024 natacha B London, United Kingdom

Our stay at this hotel was ok. The rooms are clean, today, well maintained and have most things you would need except a kettle/tea-coffee. The breakfast is not good, firstly you need to go to the ground floor then queue to turn go up to the 5th floor to be seated. The food is not great either, the scrambled eggs were disgusting, I’m not what the beans were, fruit was going off one of the days, the yogurt is cheap and processed. If you like a quality breakfast I would suggest going bed instead of B&B. Allergies they have gluten free bread and can advise you on the food put out if required. The gym is good, there is a bar and snack area which is clean, plenty of seats. Most of the staff are friendly and helpful BUT the front reception staff were miserable and moody. Honestly every time we spoke to them or even walked past they simply looked like they had an anger problem. Overall is ok Read less

A great location in Times Square area...

Dec 18, 2024 pauldB9499SG Enfield, United Kingdom

The hotel is in a great location, right in the thick of Times Square. The staff were helpful and generally friendly. They answered all the questions we posed. The rooms were bright, modern, clean and had everything you needed. Complimentary water on arrival, nothing after that. No tea and coffee making facilities in the actual room. The rooms were cleaned every day. Be prepared to wait for the lifts.... I don't know whether this was down to the hotel being busy, however, that was a frustration. I would recommend and stay again as the location was excellent and the rooms more than sufficient. If you want all singing and dancing this isn't the hotel for you. Read less

Great Location and Clean Rooms, but Disappointing Front Desk Service

Dec 17, 2024 Chiara C

The Riu Plaza Manhattan Times Square is beautifully located right in the heart of the city, making it perfect for exploring New York. The rooms are surprisingly spacious for NYC standards, very clean, and well-maintained. The housekeeping staff does a wonderful job and is genuinely warm and welcoming. However, I can’t give this hotel a 5 rating because of the front desk staff. From check-in onward, the experience with them was disappointing. The man who checked us in became visibly annoyed when I accidentally didn’t hold my card on the machine long enough. Okay, it was a mistake, however, his reaction was unnecessarily rude as he told me sharply, "Don’t move it!" Never seen such behavior from hotel staff.... Throughout my stay, the few other encounters I had with the front desk were similar – dismissive, unfriendly, and as if they didn’t want to be asked anything at all. For a hotel of this level, it’s unacceptable to have staff who make guests feel like an inconvenience. It’s a shame because the rest of the hotel is lovely, and it could easily provide a 5-star experience if the front desk team were more professional, patient, and hospitable. Maybe a little training for them is needed – although it’s mostly just common sense to be polite. Read less

Nice hotel with alot of elevator issues.

Dec 16, 2024 Cathy S Fargo, North Dakota

Beautiful hotel in an excellent location. Our room was very nice and very clean. There is no coffee maker in the room and I do believe they need more elevators. There was one that did not work the entire time so there were only 2 elevators to get to our floor. The wait times to go down to the lobby were sometimes 20 to 25 minutes, which is unacceptable. Also, the breakfast set up is a total fiasco with the elevator problems being what they were we had to go to the first floor to sign in for breakfast and then wait for an elevator to go to the fifth floor and eat breakfast - totally ridiculous in a my opinion. I had no interaction with any of the staff so I couldn’t say anything good or bad about the staff. Read less

Fantastic hotel

Dec 16, 2024 Nicola G

Enjoyed a fabulous 5 day stay at this hotel in November. Best location beautiful rooms friendly helpful staff too . I would highly recommend this hotel and will definitely return and enjoy a few Long Island ice teas $9 during happy hour 😝 my only regret is I forgot to purchase one of the amazing diffusers on sale from reception … gutted when I… Read more

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