This modern hotel is ideally located in Manhattan's Theater District, close to plenty of New Yorks iconic attractions - so this is a great base for first timers to the city. The comfortable rooms will allow you a good nights sleep after a busy day sightseeing, and the coffee counter is on hand to set you up well each morning with some caffeine and a pastry - perfect!
Amenities
Fitness Centre/Gym
Internet Access
No Smoking
Room Service
Safety Deposit Box
Close to City Centre
Where is it
In Midtown Manhattan between 51st and 52nd Streets, 2 blocks from Radio City Music Hall, 5 blocks from Times Square and 8 blocks from Central Park.
Hotel information
689 rooms on 17 floors in 1 building with 4 lifts. All with air-conditioning, 37" flat screen TV, alarm/clock radio, tea/coffee maker, iron and ironing board, and hairdryer.
Standard Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Grab and Go Cafe (open each morning for coffee and breakfast items). 24-hour fitness centre. Laundry service*. Complimentary WiFi access. Valet parking $72 plus tax per night (payable locally, fee subject to change). Convenience store.
There is a resort fee of $35 plus tax per room, per night (payable locally, fee subject to change).
Good general access around the property.
One person must be aged 18 years and over in each room.
*Denotes local charge.
Based on 13258 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5206)
Very good (2751)
Average (2091)
Poor (1262)
Terrible (1948)
Great location, poor communication
Jan 29, 2025Froggles14
After reading the reviews I was sceptical, I had already emailed the hotel in advance to find out exactly what extra charges to expect upon arrival.
After a long journey from the uk we arrived and were greeted promptly and pleasantly, relieved to know our room was on the 21st floor 😅
The room was average (cosy) but had everything you need and…
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After reading the reviews I was sceptical, I had already emailed the hotel in advance to find out exactly what extra charges to expect upon arrival.
After a long journey from the uk we arrived and were greeted promptly and pleasantly, relieved to know our room was on the 21st floor 😅
The room was average (cosy) but had everything you need and most importantly was clean and comfortable.
The hotel is in a superb location making it a popular choice. If you want location over comfort this is the place.
Renovation work is ongoing so yes there was noise, walls are thin and we also had water turned off one day but ample notice for this with a polite notice posted through the door.
House keeping visited daily so cannot fault them.
Reception staff, depends who you got on which day, some more helpful than others.
My only fault, is the refundable deposit .... I'm still waiting for this and I've had no response to my email which is disappointing hence the AVERAGE rating.
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Mixed Bag
Jan 27, 2025976MikeBAlbany, New York, United States
The Pros: I had status with the hotel (IHG) so I was able to be on one of the renovated floors. The difference between the renovated and non renovated floors is shocking. Ask to be on a renovated floor, if possible. The hotel is in an amazing location, right in the middle of everything in NYC. Christopher handled our check-in and was polite,…
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The Pros: I had status with the hotel (IHG) so I was able to be on one of the renovated floors. The difference between the renovated and non renovated floors is shocking. Ask to be on a renovated floor, if possible. The hotel is in an amazing location, right in the middle of everything in NYC. Christopher handled our check-in and was polite, fast and engaging. He started our visit off on the right foot. Every staff member we encountered was polite and engaging. Top notch.
The cons: Yes, the hotel is under construction and will become a Crowne Plaza eventually. There are not many, if any, amenities at the hotel but there's a Starbucks and Duane Reade around the corner. Even on the renovated floors, the hallways and loud and the walls are very thin. We heard everything our neighbor was saying (and doing) and could hear everything in the hallway. The heat was also very difficult regulate. We walked into our room at 80 degrees and even when we turned it off, it seemed to stay on.
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Filthy dirty, old hotel terrible experience
Jan 27, 2025Global14871717215
I just got back from staying here in
New York for three nights and I have to say, was completely disgusted with the cleanliness of this hotel from the top to the bottom of this hotel!
First of all, after checking in and going to our room we walked in and could immediately see how dated the hotel was. The rooms had old dingy carpet and filthy…
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I just got back from staying here in
New York for three nights and I have to say, was completely disgusted with the cleanliness of this hotel from the top to the bottom of this hotel!
First of all, after checking in and going to our room we walked in and could immediately see how dated the hotel was. The rooms had old dingy carpet and filthy tiles, OLD mattresses that literally you can feel every spring go into your back, dirty and old drapes and night lamps covered in dust. If all that was not bad enough, the room was 56 degrees and the heater did not work. We ended up having to get moved to a room that was equally dirty and grungy and that heater did not work either. Had to be moved a 3rd time and finally gave up. We stay in the room, completely dissatisfied. The tub was so full of hair that when you took a shower it immediately clogged up and took forever to drain. There was black mold on the ceiling and a slimy, pink grime on the tile and corners of the tub!! Disgusting. The toilet clogged and we had to get a repair man to come and use a plunger to fix the toilet!
I have never stayed in such a disgusting, old and FILTHY place in my life. I DO NOT recommend and would NEVER go back again. If I could get my money back o would, but have to call it a complete loss at this point. Buyer beware.
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Great!
Jan 24, 2025Evan S
Amazing Tenzim is always Greta at her job. Eveytime I come here her hospitality is top notch. Thank you ! I’ll definitely be coming there regularly. I hope you guys hire more employees like her. She’s always smiling and in a great mood. It’s infectious
Can’t wait to go back!!
Jan 22, 2025josiah j
First time to the us and it was so love made very special for my family because the service of racquel, benny and Veronica. They made it so special for my sons suprise 16th birthday truly went above and beyond.
Thank you NEW YORK for such a great time
Great location, poor communication
