Thompson Central Park New York, by Hyatt

Midtown, New York

Virgin rating

Studio Suite
Studio Suite
Upper Stories Park View King Room
Standard 2 Doubles Room
Standard King Room
Deluxe King Room
Upper Stories Lounge
Parker Bar
Parker Lounge
Parker
Lobby
Burger Joint
Studio Suite
Studio Suite
Upper Stories Park View King Room
Standard 2 Doubles Room
Standard King Room
Deluxe King Room
Upper Stories Lounge
Parker Bar
Parker Lounge
Parker
Lobby
Burger Joint

The hotel

Achingly hip but friendly and relaxed with it,Thompson Central Park is a superb, central NYC hotel featuring a 3-storey atrium, flooded by natural light, and recently renovated spacious guest rooms that are sleek in design. With views of the lush greenery of Central Park or the bustling sidewalks, amenities that are second to none - including an award-winning fitness centre, and right on the doorstep for Fifth avenue’s lauded shopping. World class dining is also available without leaving the hotel, with signature restaurant Indian Accent consistently ranked among the best restaurants by critics but you’re in the perfect location to step out and explore what the streets of NYC have to offer too.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Close to City Centre

Where is it

On fashionable West 57th Street, 3 blocks from Central Park. Transfer time from John F. Kennedy International Airport: 30 minutes.

Hotel information

729 rooms on 42 floors in 1 building with 6 lifts. All rooms with air-conditioning, 46" flat-screen cable HD TV, telephone, WiFi access*, safe, hairdryer, iron and ironing board. Standard Rooms are 300 sq ft offering city views with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Deluxe Rooms are slightly bigger at 400 sq ft offering city views and an additional sitting area. These rooms have 1 king-size bed sleeping maximum 2 adults. 


Studio King Rooms are an expansive 450 sq ft with city views, 1 king-size bed and a sleeper sofa, sleeping maximum 3 adults.  


Upper Stories Rooms are situated on the highest floors of the hotel, offering breathtaking panoramic views, and access to the Upper Stories Lounge. In addition, Upper Stories Rooms boast exceptional amenities with a Dyson Supersonic hair dryer, Nespresso Vertuo coffee machine and a selection of Knours skincare products.

Burger Joint (open all day). Indian Accent (open for dinner). SRO (morning coffee bar and evening lobby bar). In-room dining available*.

Fitness centre.

Complimentary WiFi. Concierge service. 24-hour room service*. Free New York Times newspaper daily on request.

This hotel has a resort fee of $34.86 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - Premium Internet Access - Access to Fitness Center - 20% Fit Tours (5k or Yoga in the Park) - Concierge Business services - Newspapers on Request - Unlimited Local/Domestic & Long Distance Calls - 1 Hour Free Bike Rental (w/1 hour paid) - One bottled water per guest at check in  - 10% off in the Carnegie Hall store  - 8% off Big Bus New York: Classic Hop-On, Hop-Off ticket - 8% off Go New York Card - Explorer: Hop-On, Hop-Off Tour, Skip-The-Line Attraction Tickets, Walks And More  - 6% off The New York Pass®: Hop-On, Hop-Off, Empire State Building, Top Of The Rock™, 9/11 Memorial, Times Square & More Exclusive access to 20% off admission tickets to each of the WCS parks including Central Park Zoo, Bronx Zoo, and the New York Aquarium Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Please note: one person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (555)
  • Very good (111)
  • Average (76)
  • Poor (36)
  • Terrible (46)
Image of the Tripadvisor rating Bad customer service

Dec 25, 2024 Guillermo M Y

Some of the front desk needs to have a good training on customer service. For the amount of $$$ you pay the some of the staff should need to get a trained on customer service . If you are the globalist and you are using points I highly recommend to stay at Park Hyatt.
Image of the Tripadvisor rating Great Location, Holiday Charm, but One Staff Member Ruined the Stay

Dec 25, 2024 Dagem K

The Thompson is conveniently located for exploring the city’s top tourist attractions, making it an ideal base for sightseeing. It’s especially delightful around the holidays, with festive touches that add to the charm of the season. However, the lobby is underwhelming and doesn’t leave much of an impression. Most of the staff were friendly and… Read more
The Thompson is conveniently located for exploring the city’s top tourist attractions, making it an ideal base for sightseeing. It’s especially delightful around the holidays, with festive touches that add to the charm of the season. However, the lobby is underwhelming and doesn’t leave much of an impression. Most of the staff were friendly and professional, contributing to a welcoming atmosphere. Unfortunately, my overall experience was ruined by one concierge staff member, Kevin, whose behavior was both prejudiced and disrespectful. Simple questions, such as asking about the amenities, were met with unnecessary attitude. When I asked for his name, he refused to disclose it until I prompted him multiple times. While the hotel has its positives, I cannot recommend The Thompson due to this unprofessional and unacceptable behavior. Read less
Image of the Tripadvisor rating Room was ok, service was terrible

Dec 24, 2024 Philip J

Up there with the worst service I've ever received at a hotel. The individual at the check-in desk was rude, condescending, and bizarrely referred to me as 'boy' several times. We waited two hours for our bags to arrive. We made four phone calls asking where our luggage was and eventually went searching for it in the lobby. It was brought up 30… Read more
Up there with the worst service I've ever received at a hotel. The individual at the check-in desk was rude, condescending, and bizarrely referred to me as 'boy' several times. We waited two hours for our bags to arrive. We made four phone calls asking where our luggage was and eventually went searching for it in the lobby. It was brought up 30 minutes later. We booked a studio suite with a pull out bed for our four year old child. No bed linens were provided and when we requested them it took five hours for them to arrive. Then a few hours later at 11pm we were woken up by someone banging on the door trying to deliver a second set of sheets. We tried to eat breakfast in the hotel restaurant. We waited 30 mins before leaving without even being brought a menu (we asked several times). The final insult was that despite paying in full when I made the reservation, I was 'accidentally' charged again when we checked out — an extra $1,600! Plenty of better options in the city. Read less
Image of the Tripadvisor rating Beware of hotel and manager!

Dec 22, 2024 Explorer716616 Little Rock, Arkansas

We had the worst experience with this hotel -12/22/24. This stay was booked weeks in advance. We checked in right at 3 pm only to wait for 2.5 to 3 hours for an available room. The Front office manager (Alexandra Lopin) mentioned that they had a linen problem, but had no reasonable timeline as to when we could access our room. When we decided to… Read more
We had the worst experience with this hotel -12/22/24. This stay was booked weeks in advance. We checked in right at 3 pm only to wait for 2.5 to 3 hours for an available room. The Front office manager (Alexandra Lopin) mentioned that they had a linen problem, but had no reasonable timeline as to when we could access our room. When we decided to cancel the stay, she apologized but had the gall to say she hoped we had a place to stay for the night. What a condescending apology. Beware booking here. If I can give this hotel NO stars, that would actually be the most appropriate rating they deserved. No amount of hotel credit can compensate the lost time and upending of our Christmas plans. Read less
Image of the Tripadvisor rating Overpriced and not worth it.

Dec 22, 2024 areg k

The hotel has good location. Rooms are comfortable. My issue was service. The cleaning crew was great, but rest of staff could not care less. I understand Christmas time is busy time, but staff was acting as if we were imposing rather than paying customers. If they are understaffed, then hire more staff but don't treat customers as an… Read more
The hotel has good location. Rooms are comfortable. My issue was service. The cleaning crew was great, but rest of staff could not care less. I understand Christmas time is busy time, but staff was acting as if we were imposing rather than paying customers. If they are understaffed, then hire more staff but don't treat customers as an inconvenience. Read less