Hyatt Grand Central New York

Union Square, New York

Virgin rating

2 Bedroom Suite with City View
Deluxe King Room
Corner Suite
City View King Room
The Market
2 Bedroom Suite with City View
Deluxe King Room
Corner Suite
City View King Room
The Market

The hotel

The Hyatt Grand Central New York is located in the heart of Manhattan and its excellent location means this grand hotel is near to must-see attractions like the Empire State Building, Times Square and Central Park. Enjoy stunning views of the city from your room, with views of the Chrysler Building or Grand Central Terminal available from the Park Avenue Presidential Suite. Dine in at the New York Central restaurant and taste Western European inspired cuisine or grab a bite from the Market for an exciting day out in New York City.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Safety Deposit Box
  • Close to City Centre

Where is it

On 42nd Street at Park Avenue in Midtown Manhattan, connected to Grand Central Terminal and across the street from the Chrysler Building. 1-block walk to subway.

Hotel information

1,298 rooms and suites. All with Hyatt Grand Bed™, air-conditioning, TV, safety deposit box and iron and board and Balmain® Spa amenities in bath. Standard Rooms have 1 king-size bed or 1 queen-size bed or 2 double beds, sleeping max 2 adults.

Deluxe Rooms have 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 4 adults.

City View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 4 adults.

Accessible Rooms have accessible bath tub, roll in shower and accessible features, with 1 king-size bed or 1 queen bed, sleeping maximum 2 adults.

Corner Suites have 1 king-size bed, sleeping maximum 2 adults.

Junior Suites have a parlor area and 1 king-size bed, sleeping maximum 2 adults.

1 Bedroom Suites have 1 king-size bed and queen sofa bed, sleeping maximum 3 adults.

City View Suites have 1 and 2 bedrooms with a living room, dining area and city views. 1 Bedroom Suites have 1 king size bed, sleeping maximum 2 adults. 2 Bedroom Suites have 1 king-size bed and 1 king-size bed or 1 queen bed, sleeping maximum 4 adults.

Premier Suites With City Views have a seating area and dining room. With 1 king-size bed, sleeping maximum 2 adults.

Park Avenue Presidential Suites have views of Grand Central Terminal or the Chrysler Building and two bathrooms. With 1 king-size bed, sleeping maximum 2 adults.

Market (24-hour Grab 'n' Go cafe). Grand Central Terminal offers a wide range of delicious dining choices for all.

24-hour fitness centre. In-room spa services*.

Complimentary WiFi. Concierge service. 

Resort Charge: $40​ Plus applicable taxes, per room, per night​ (payable locally, subject to change).

Resort fee includes: - Macy’s VIP passport which includes 15% discount on regular and sale merchandise, - 20% off on-site food and beverage & complimentary fine jewelry & MyStylist personal shopper - Exclusive perks at Grand Central Terminal shops -  Free hi-speed Wi-Fi  - 10% off the Sightseeing Flex 3 Attraction Package - 25% off One World Observatory Tickets - $15 Daily Market Beverage Credit - Free local Long Distance and international calls - 10% off City Sightseeing Bus Tours and Packages - 20% off Grand Central Terminal Tour - 20% off New York Botanic Garden Tickets

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4141)
  • Very good (4189)
  • Average (2829)
  • Poor (1596)
  • Terrible (1514)
Image of the Tripadvisor rating So/So

Dec 25, 2024 Lindsey B

Reviews are accurate. Rooms are dated and not super clean. When it would snow, our windows would leak despite them being locked shut. Location is great and we aren’t at the hotel much so it was fine. If you like a modern/updated hotel, I wouldn’t recommend this one.
Image of the Tripadvisor rating Great location, everything else is category 2

Dec 25, 2024 lucyl823 Las Vegas, Nevada

Bathroom with small standing shower. Turn knob towards cold for hot water. Noise travels through doors and walls. Complimentary water bottle for guests with status requires that you get the bottles yourself from downstairs marketplace and tell them your status as well as room number, or you will be charged. Minimal amenities shampoo,… Read more
Bathroom with small standing shower. Turn knob towards cold for hot water. Noise travels through doors and walls. Complimentary water bottle for guests with status requires that you get the bottles yourself from downstairs marketplace and tell them your status as well as room number, or you will be charged. Minimal amenities shampoo, conditioner, hand lotion, hand soap bar and plastic cups only. Discuss if you have diet restrictions…there is no guest access to microwave. Great location but everything else is not a category 4 experience Read less
Image of the Tripadvisor rating Terrible experience

Dec 25, 2024 Daniel C

Terrible experience Got charged extra charges which wasn’t told about Bathroom was terrible Lights not working Switches not working Terrible attitude from reception No toilet roll Had charges of over £400 for no reason or was not told about these
Image of the Tripadvisor rating A disappointment

Dec 25, 2024 Victoria B

This hotel is tired and has seen better days. The rooms were dull and had very basic amenities. You are provided with paper cups to make any hot drinks in your room. Some of the furniture was broken and falling apart and our room did not match the description of the one we paid for. We asked to be moved and the girl was unimpressed, but willing to… Read more
This hotel is tired and has seen better days. The rooms were dull and had very basic amenities. You are provided with paper cups to make any hot drinks in your room. Some of the furniture was broken and falling apart and our room did not match the description of the one we paid for. We asked to be moved and the girl was unimpressed, but willing to allow it. Our new room was a bit bigger, but still not like the promotional photos. After travelling for 22 hours, we decided to not pursue the matter any more and accepted the room. We had a few issues with the power cutting out and not being able to get the shower on or having hot water. They were not happy when we were pointing these issues out, however they did send people to fix it. In general, staff were quite unpleasant and rude. It felt like speaking to you was a bother for them. Outside of the hotel looks awful. Parts of it are boarded up and look like an abandoned building. It wasn't very well lit at night which made it feel unsafe given the characters that were allowed to hang around outside. I would not recommend this hotel to anyone looking for a nice place to stay. If you're looking for the absolute basic standard, then this would be fine. Read less
Image of the Tripadvisor rating Prime location but more expensive than advertised

Dec 24, 2024 Luke B

Great location however the additional fees need to be highlighted for other U.K./European guests. This hotel charges for things that are a standard/free in Europe. - $39 per night ‘resort fee’ to pay for basic things like WiFi/ phone calls. - $100 per night deposit required. This meant that as soon as we checked in the hotel wanted almost… Read more
Great location however the additional fees need to be highlighted for other U.K./European guests. This hotel charges for things that are a standard/free in Europe. - $39 per night ‘resort fee’ to pay for basic things like WiFi/ phone calls. - $100 per night deposit required. This meant that as soon as we checked in the hotel wanted almost $700. -$4 per bag storage fee if your flight is later in the day and you want to leave bags Room was tired and needed a bit of TLC: graffiti on walls; stained bedsheets; peeling wallpaper; scratched desk. I don’t like leaving bad reviews, I wish I had better to say. The holiday was still really fun because of the location, and at the end of the day that is the most important thing. Read less