JW Marriott San Antonio Hill Country resort & Spa

San Antonio, Texas

Virgin rating

Lantana Spa pool
Double Double Room
King Room
Crooked Branch
Pool View
Crooked Branch
Cibola Moon
High Velocity
18 Oaks
Rivertop
Games room
Lantana Spa pool
Double Double Room
King Room
Crooked Branch
Pool View
Crooked Branch
Cibola Moon
High Velocity
18 Oaks
Rivertop
Games room

The hotel

Discover the perfect getaway at the JW Marriott San Antonio Hill Country Resort & Spa, nestled amidst 600 acres of oak-covered hills in the breathtaking Texas Hill Country. The resort offers a convenient location with easy access to San Antonio's top attractions, ensuring you can explore and enjoy the best of the area. Immerse yourself in fun and relaxation at the River Bluff Water Experience, a fantastic nine-acre water park that features a 1,100-foot lazy river. Whether you're looking for a tranquil float or thrilling water slides, the water park offers something for everyone to unwind and have a blast. If you're really up for exploring the area, the resort offers easy access to a host of destinations including local vineyards and the nearby Shops at La Cantera.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Free Parking
  • Games Room
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

The hotel is situated in the scenic Hill Country region of Texas, offering a tranquil and picturesque setting for you to enjoy. The resort is approximately 20 miles north of downtown San Antonio. Driving time from Austin-Bergstrom International Airport: 1 hour 15 minutes depending on traffic conditions.

Hotel information

All rooms are very spacious (449sq ft) and come with air-conditioning, 65in/165cm LCD TV,  Safe, Desk, Coffee/tea maker, Iron and ironing board, Separate bathtub and shower, Bathroom amenities, Hair dryer. 


Standard Rooms with Juliet Balcony have either 1 king-size bed or 2 queen beds, and a sofa bed, sleeping maximum 5 adults.

Signature View rooms have either a walk-out patio or a full balcony. With either 1 king-size bed or 2 queen beds, and a sofa bed, sleeping maximum 5 adults.


Poolside rooms have a walkout Lania patio. With either 1 king-size bed or 2 queen beds, and a sofa bed, sleeping maximum 5 adults.

Self-parking $29 plus tax per night, Valet parking $42 plus tax per night (payable locally, subject to change).

18 Oaks (Steakhouse, open for lunch and dinner). Cibolo Moon (casual Tex-Mex restaurant, open for all-day dining, with tequila bar). Fiamme Pizzeria (serving pizzas wth appetizers, cocktails and beers, with alfresco dining). High Velocity (sports bar and restaurant). Crooked Branch (bar serving tapas-style Asian inspired dishes alongisde drinks). Rivertop Grill (located near the resort's water park, serving range of snacks). Replenish Spa Bistro (offers healthy and nourishing options such as salads, smoothies, and light bites). Starbucks®.

River Bluff Water includes a lazy river, water slides, a whirlpool, and a children's pool. Golf*. Sports Courts*. Games Room. Fitness Centre. Spa and Wellness*.

Wi-Fi included as part of resort fee. Gift shop. Daily housekeeping. Self-service laundry*. Spa*.

Resort fee is included

* Denotes local charge

Please note: minimum check-in age is 18

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1979)
  • Very good (771)
  • Average (310)
  • Poor (177)
  • Terrible (137)
Image of the Tripadvisor rating Poor customer service

Dec 25, 2024 Stacey R

I booked a room here in June this year for a race occurring in December. On the Wednesday before my Saturday booking, I attempted to cancel my reservation due to becoming ill with Covid and got the run around from the answering service to call the hotel directly. The phone rang and rang and I had to call back. I spoke with what I assume was a… Read more
I booked a room here in June this year for a race occurring in December. On the Wednesday before my Saturday booking, I attempted to cancel my reservation due to becoming ill with Covid and got the run around from the answering service to call the hotel directly. The phone rang and rang and I had to call back. I spoke with what I assume was a check-in/front desk person and was told they weren’t able to provide me with a refund/cancel my room because the room was booked through a party/room block. I was told they would email the group booking/events person and I would hear back by the next morning first thing. I did not hear back from anyone and again called and left another message on Thursday. By Friday and Saturday, I still hadn’t heard back but of course there was a charge on my card for the room. I called again and was told there was nothing to be done because the room wasn’t cancelled soon enough. I also sent an email was told there was nothing they could do just because I had Covid and also that they charged the room due to me being a “no show!” Well that’s hilarious since I called and emailed several times attempting to cancel!! Poor customer service and just plain rude. ***Customers beware…this hotel does NOT discourage patrons from staying here if they have Covid*** Read less
Image of the Tripadvisor rating Secluded and strenuous stay

Dec 22, 2024 Paul S Jakarta, Indonesia

Location: virtually in the middle of nowhere, it takes a while to get there and even longer to find anything outside the hotel. Going to the mall? Be ready to spend $30-$70 (depending on which mall you go to) on Uber each way. Layout: unless you don't mind walking or a walking enthusiast, this hotel could be a tiring place to be. The place is… Read more
Location: virtually in the middle of nowhere, it takes a while to get there and even longer to find anything outside the hotel. Going to the mall? Be ready to spend $30-$70 (depending on which mall you go to) on Uber each way. Layout: unless you don't mind walking or a walking enthusiast, this hotel could be a tiring place to be. The place is huge and everything seems to be far away. I was unfortunate to be given a room at the end of one of the furthest wings. It took me 5 minutes of brisk walking to go from my room to the fitness center (on the other side of the hotel) and about 7 minutes to get to our meeting room at the convention center. Most dining places are located in the center building. To on-site Starbucks? 5 minutes walk. Landscape: maybe beautiful in the summer, but not so beautiful in the winder. Golfers seem to like this place. Rooms: my basic room is quite spacious that has a large TV, a sofa, a workdesk that can be easily positioned however you want it, a small fridge, an in-drawer safe deposit box, and plenty of storage place. The bathroom has a separate walk-in shower and a bathtub. Unfortunately, the lighting in the room is pretty low, a bit hard to read on the bed and even more challenging if you need to do some work. Probably you're not expected to do any work while staying here. Laundry: the laundry prices are standard of Marriott. However, the hotel has guest laundry facilities with 3 washing machines and 3 dryers with detergent provided, and a microwave machine, all free-of -charge. I absolutely made optimal use of this. Fitness Center: the hotel has a 24-hour, full-sized gym with every kind of equipment you may need. Water dispenser is available. the only downside is they only provide small towel, not sufficient if you sweat a lot. I had to bring a towel from my room. Restaurant: for breakfast you have Cibolo Moon restaurant which opens at 7AM. Obviously late for many people as I saw perhaps 10 people waiting for the door to open before 7. You have 3 options: a la carte, cold buffet, and hot buffet. Limited variety of food, but they are good. Parking: if you are lucky to park your car when there isn't big event, you get a spot not far from the lobby. Otherwise, either use the valet services or be ready to park far, far away and walk. Service: friendly and helpful. When I asked for a water kettle (because there is only a small capacity coffee machine in the room) to boil water for tea, they sent one to my room within an hour. Conclusion: if you are looking for a secluded place with nice facilities and willing to do lots of walking, this hotel may be for you. Read less
Image of the Tripadvisor rating The property deserves better service levels

Dec 22, 2024 nednanu Cairo, Egypt

The property is well maintained, rooms are spacious and the fire place area provides guests with a cozy festive season get together place. The main restaurant serves an excellent breakfast buffet. The variety is excellent, everything is very tasty, the egg station is ideal and the service is great. The dinner kitchen at the same restaurant is as… Read more
The property is well maintained, rooms are spacious and the fire place area provides guests with a cozy festive season get together place. The main restaurant serves an excellent breakfast buffet. The variety is excellent, everything is very tasty, the egg station is ideal and the service is great. The dinner kitchen at the same restaurant is as good an experience. The restaurant unfortunately closes too early not allowing for an enjoyable extended dinner experience. The service at the hotel is basic and not at the level of the JW Marriott brand and image. Read less
Image of the Tripadvisor rating Disappointing.

Dec 15, 2024 Lorie1965 San Antonio, Texas

Swiss Miss and hot water for my hot chocolate. I get that for free at La Quinta. Paid $32 to park and hike up the hill to the lobby. I park for free at Holiday Inn. Biscuits and gravy were awful (biscuits are not difficult to make). Food line for our company party was way too long. The sides were cold before we ever got to the meat carvers.… Read more
Swiss Miss and hot water for my hot chocolate. I get that for free at La Quinta. Paid $32 to park and hike up the hill to the lobby. I park for free at Holiday Inn. Biscuits and gravy were awful (biscuits are not difficult to make). Food line for our company party was way too long. The sides were cold before we ever got to the meat carvers. Servers at the tables did a great job of clearing plates and drinks. Hotel rooms and conference rooms were clean and well-kept. My room was ready on time (which is a rarity post-covid). I do enjoy the JW, but very grumpy that I had to pay extra to park myself. Valet has been a disaster in the past, so I don’t want to risk that. I’ve had to wait an hour and half for my car previously, along with many others. Read less
Image of the Tripadvisor rating Wonderfully peaceful

Dec 10, 2024 Derrick H

What an amazing resort. Sadly, I was there for a conference only 2 months off rotator cuff surgery so playing golf was not an option. There are 5 or more restaurants and bars on property, but you wouldn't know it based on how peaceful the environment is when walking the property. Truly this is a lovely place to stay.