Ava Resort Cancun

Cancun, Mexico

Virgin rating

Oceanfront 2 Queen
AVA Bay
Copal
Veranda
Food District
Chez Moi
Chez Moi
Plaza MX
The Cocktail Bar
Central Oceanfront Room
Sundeck Suite
Sundeck Suite
Spa
Oceanfront 2 Queen
AVA Bay
Copal
Veranda
Food District
Chez Moi
Chez Moi
Plaza MX
The Cocktail Bar
Central Oceanfront Room
Sundeck Suite
Sundeck Suite
Spa

The hotel

Ready for a holiday that’s all about more? More luxury. More adventure. More unforgettable memories. Welcome to AVA Resort Cancun, where the Caribbean’s turquoise waves meet indulgent all-inclusive living. Located smack-bang on Cancun’s dazzling Hotel Zone, AVA boasts postcard-perfect ocean views and its very own sustainable lagoon (yep, a man-made paradise powered by eco-genius Crystal Lagoon tech). This shimmering turquoise haven is the heart of the resort—perfect for paddle boarding, kayaking, or just floating with a cocktail in hand. Now, let’s talk food and drink. AVA is basically a global foodie fest with 17 restaurants dishing up everything from modern Peruvian to classic Parisian. Evenings are a vibe too, with live music, theatrical shows, and a nightclub that keeps the beats pumping ‘til sunrise. Prefer downtime? The sprawling spa offers everything from hydrotherapy circuits to top-to-toe pampering.

Amenities

  • Kayaking
  • Kids Club
  • Teen Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Games Room
  • Night Club
  • Restaurant
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Prime location in Cancun's Hotel Zone. Transfer time from Cancun Airport: 10 minutes.

Hotel information

1,622 rooms, suites and villas. All with a private terrace overlooking the ocean, spacious lounge area, two-person spa tub, smart TV, coffee machine and mini-bar (stocked with soda, bottled water and domestic beer). Master bathrooms with separate rain shower, toilet and double sinks. Oceanfront Rooms have a sofa bed (king only), spa-inspired bath, workspace, and private terrace with two-person spa tub. Rooms with 1 king-bed and sofa bed sleep 2 adults and 2 children (up to 12 years), or 2 adults and 1 teen (up to 17 years), or 2 queen beds sleep 3 adults and 1 child (up to 17 years), or 2 adults and 2 children (up to 17 years), or 1 adult and 3 children (up to 17 years).

All Inclusive includes: casual and à la carte dining. Beverages (including alcoholic drinks). 24-hour in-room service.

Room upgrades

Oceanfront Couples feature a master bedroom with 1 king bed, spa-inspired master bath with double rain showers and lounging tub, expansive closet space, and a private terrace with daybed and outdoor two-person spa tub, sleeping maximum 2 adults.

Central Oceanfront feature living space with TV room, comfortable sofa, master bedroom with 1 king bed and en-suite, private terrace, sunbed and lounge area, and a spa tub, sleeping maximum 2 adults.

Oceanfront F&F overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area, private terrace with L-sofa lounge and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).

F&F Sundeck Suite overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area with sofa, sundeck and outdoor living room, plus sun-tanning beds and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).

17 restaurants and bars including: Bao (Asian Kitchen), Black Iron (woodfire grill), Chez Moi (French restaurant), Livo (Mediterranean cuisine), Veranda (Italian restaurant), Copal (Mexican restaurant), Kita (Teppanyaki Grill North), Minami (Teppanyaki Grill South), Food District (International Gastro Market), Plaza MX (Mexican Gastro Market), Copal Tacos, Aroma (cafe and bakery), Konos (ice creams and frozen yogurt), Bayside Cafe, Dez Day Club (food and craft cocktails exclusively for adults).

Nightly entertainment. Nightclub featuring local Tulum DJs.

6 pools including adults-only and a dedicated kids pool and water park. AVA Bay (a 2.8-acre sustainable lagoon powered by Crystal Lagoons® technology. This artificial saltwater bay provides an eco-friendly water playground where you can swim, kayak, or relax in floating cabanas). Spa* and beauty salon*. Gym with individual and group fitness, yoga, pilates and spin classes. Land and non-motorised water sports. 6 pickleball courts. Kids club (4-12 years) and Teen Lounge (including basketball, ping pong, bowling, AR gaming. 13-17 years). The Alley bowling*. Golf*. Laser Tag*. Escape room*. Arcade*.

Complimentary WiFi. 24-hour in-room service. Boutique shops*. Housekeeping daily service and turndown service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (330)
  • Very good (107)
  • Average (55)
  • Poor (43)
  • Terrible (78)
Image of the Tripadvisor rating January relaxation

Jan 29, 2025 McMullen639 Wilmington, North Carolina

This review is to give a shout out to our “Butlers”. AB, Plutarco and Edgar. They were informative, welcoming and lots of fun. They made sure that we were enjoying the resort to its fullest. The entire staff is outstanding. Almost forgot Marcial at the members pool. Made us feel at home.😎
Image of the Tripadvisor rating Don’t go to AVA resort in Cancun

Jan 28, 2025 Bill P

Do not go to this resort. I have been a legendary member for over 25 years and this place is poorly designed. Workers not trained properly. Disco/club blasted the music so loud my windows shook. The legendary side had the untrained workers but the side where non members were placed had all the good chefs and waiters. When your at the pool the sun… Read more
Do not go to this resort. I have been a legendary member for over 25 years and this place is poorly designed. Workers not trained properly. Disco/club blasted the music so loud my windows shook. The legendary side had the untrained workers but the side where non members were placed had all the good chefs and waiters. When your at the pool the sun disappeared behind the huge hotel you were in the shade. They advertise 10 minutes to the airport but they forgot to mention that a huge airplane would flyover the hotel every 3 minutes and you couldn’t hear the music. I was unable to make phone calls because I couldn’t hear anything over the loud jet engines. Restaurant staff were untrained including the chefs. The coffee cups were so small I couldn’t fit my fingers in the cup holder and the forks they had were so small you couldn’t keep food on them. The waiters complained how bad they were. They also took away manicures and pedicures and facials from the members. You could only use your points for massages. The hallway from one side of the hotel to the other was almost a mile long. There is so much wasted space in this hotel whoever designed it should be fired. We were harassed daily to go to the legendary meeting the next day after we arrived. We said we would go later in the week. Well we were there one day and we realized why. They wanted to sell us or upgrade us before we realized how bad this hotel is. Very disappointed I would be embarrassed to bring anyone to this resort. Read less
Image of the Tripadvisor rating Perfect Girls Trip

Jan 28, 2025 Erica W Philadelphia, Pennsylvania

We had a great stay at AVA for my bachelorette party. The food was delicious, and staff very friendly. The other guests we met made our trip. There are a few areas you can tell are still working out the kinks of being a new resort but overall you will have everything you need and an excellent vacation. Some people we would like to shout out for… Read more
We had a great stay at AVA for my bachelorette party. The food was delicious, and staff very friendly. The other guests we met made our trip. There are a few areas you can tell are still working out the kinks of being a new resort but overall you will have everything you need and an excellent vacation. Some people we would like to shout out for the great service: Eduardo- Digit Bar Ivana- Public Relations Pedro- South Buffet Read less
Image of the Tripadvisor rating Overall great vacation resort

Jan 27, 2025 vonmova

I a member of Legendary since 2013 and have been to every resort Generally, I go to Cabo since it’s very close to me. Overall, I have a very good experience, amazing staff, and every department Very diverse restaurants in French cuisine to steak to Mediterranean to Italian and Mexican
Image of the Tripadvisor rating Overall very happy - here for a small work gathering.

Jan 27, 2025 734tracyv San Francisco

Had a great couple of days at Ava Resort. 3 standout empoyees --- Angel Palma served us poolside. He was friendly, attentive, and entertaining with his knowledge. 5 star for sure! Also, Daniel Uribe served our table when a group of about 40 of us dined on an outside patio. He was so attentive, friendly, and made our dinner special. Another was… Read more
Had a great couple of days at Ava Resort. 3 standout empoyees --- Angel Palma served us poolside. He was friendly, attentive, and entertaining with his knowledge. 5 star for sure! Also, Daniel Uribe served our table when a group of about 40 of us dined on an outside patio. He was so attentive, friendly, and made our dinner special. Another was Candelario in the Veranda restaurant. He gave good suggestions and great service. Overall, we enjoyed our stay at Ava, and our room was beautiful overlooking the ocean, and it was cleaned daily. Thank you. Read less