Ready for a holiday that’s all about more? More luxury. More adventure. More unforgettable memories. Welcome to AVA Resort Cancun, where the Caribbean’s turquoise waves meet indulgent all-inclusive living. Located smack-bang on Cancun’s dazzling Hotel Zone, AVA boasts postcard-perfect ocean views and its very own sustainable lagoon (yep, a man-made paradise powered by eco-genius Crystal Lagoon tech). This shimmering turquoise haven is the heart of the resort—perfect for paddle boarding, kayaking, or just floating with a cocktail in hand. Now, let’s talk food and drink. AVA is basically a global foodie fest with 17 restaurants dishing up everything from modern Peruvian to classic Parisian. Evenings are a vibe too, with live music, theatrical shows, and a nightclub that keeps the beats pumping ‘til sunrise. Prefer downtime? The sprawling spa offers everything from hydrotherapy circuits to top-to-toe pampering.
Amenities
Kayaking
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Games Room
Night Club
Restaurant
Spa
Swimming Pool
Beachfront location
Where is it
Prime location in Cancun's Hotel Zone. Transfer time from Cancun Airport: 10 minutes.
Hotel information
1,622 rooms, suites and villas. All with a private terrace overlooking the ocean, spacious lounge area, two-person spa tub, smart TV, coffee machine and mini-bar (stocked with soda, bottled water and domestic beer). Master bathrooms with separate rain shower, toilet and double sinks. Oceanfront Rooms have a sofa bed (king only), spa-inspired bath, workspace, and private terrace with two-person spa tub. Rooms with 1 king-bed and sofa bed sleep 2 adults and 2 children (up to 12 years), or 2 adults and 1 teen (up to 17 years), or 2 queen beds sleep 3 adults and 1 child (up to 17 years), or 2 adults and 2 children (up to 17 years), or 1 adult and 3 children (up to 17 years).
All Inclusive includes: casual and à la carte dining. Beverages (including alcoholic drinks). 24-hour in-room service.
Oceanfront Couples feature a master bedroom with 1 king bed, spa-inspired master bath with double rain showers and lounging tub, expansive closet space, and a private terrace with daybed and outdoor two-person spa tub, sleeping maximum 2 adults.
Central Oceanfront feature living space with TV room, comfortable sofa, master bedroom with 1 king bed and en-suite, private terrace, sunbed and lounge area, and a spa tub, sleeping maximum 2 adults.
Oceanfront F&F overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area, private terrace with L-sofa lounge and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).
F&F Sundeck Suite overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area with sofa, sundeck and outdoor living room, plus sun-tanning beds and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).
17 restaurants and bars including: Bao (Asian Kitchen), Black Iron (woodfire grill), Chez Moi (French restaurant), Livo (Mediterranean cuisine), Veranda (Italian restaurant), Copal (Mexican restaurant), Kita (Teppanyaki Grill North), Minami (Teppanyaki Grill South), Food District (International Gastro Market), Plaza MX (Mexican Gastro Market), Copal Tacos, Aroma (cafe and bakery), Konos (ice creams and frozen yogurt), Bayside Cafe, Dez Day Club (food and craft cocktails exclusively for adults).
Nightly entertainment. Nightclub featuring local Tulum DJs.
6 pools including adults-only and a dedicated kids pool and water park. AVA Bay (a 2.8-acre sustainable lagoon powered by Crystal Lagoons® technology. This artificial saltwater bay provides an eco-friendly water playground where you can swim, kayak, or relax in floating cabanas). Spa* and beauty salon*. Gym with individual and group fitness, yoga, pilates and spin classes. Land and non-motorised water sports. 6 pickleball courts. Kids club (4-12 years) and Teen Lounge (including basketball, ping pong, bowling, AR gaming. 13-17 years). The Alley bowling*. Golf*. Laser Tag*. Escape room*. Arcade*.
Complimentary WiFi. 24-hour in-room service. Boutique shops*. Housekeeping daily service and turndown service.
Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).
* Denotes local charge.
Based on 523 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (291)
Very good (98)
Average (42)
Poor (37)
Terrible (55)
Not safe for children
Dec 26, 2024Sheena L
We are Legendary members. We were staying at Hard rock Cancun and were given a day pass to check out the resort. Upon arrival at 9am we noticed just how massive the hotel was. Check in wasn’t an issue. Was quick to get our day bracelets. We then realized that the resort is massive. Took us a while to walk to find the breakfast buffet. A lot Of…
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We are Legendary members. We were staying at Hard rock Cancun and were given a day pass to check out the resort. Upon arrival at 9am we noticed just how massive the hotel was. Check in wasn’t an issue. Was quick to get our day bracelets. We then realized that the resort is massive. Took us a while to walk to find the breakfast buffet. A lot Of stores/restaurants were still under construction and not open.
We finally made it to the pool area. As a family with kids we went to the kid park /slides.. that’s when we realized quickly that this resort isn’t for us. We have a 3 and 1 year old and for what ever reason there is MARBLE around the water park/kid pool. Marble surface and wet kids running around is a recipe for disaster. Yes, my son fell and got slightly hurt. Luckily nothing major!
The legendary pool is all the way the other end of the resort. Also not safe. There’s a decorative trench around the pool with people’s/rocks.. of course my son was throwing them in. So we promptly left the resort. The beach isn’t anything special. Very murky water.
We stayed for a total of 2.5 hours in our day pass and went back to our favourite place! HR Cancun. We will never spend our money at this resort.
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Beautiful hotel
Dec 25, 2024FcsilOceanside, New York
We returned recently from a two week stay at Ava. The hotel is beautiful and we had a great time. The staff is amazing. When we entered the hotel, Axel greeted us and served as an interface to staff. He was terrific and made sure to check up on us regularly.. The restaurants were. quite good, better than most all inclusives. One of our favorites…
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We returned recently from a two week stay at Ava. The hotel is beautiful and we had a great time. The staff is amazing. When we entered the hotel, Axel greeted us and served as an interface to staff. He was terrific and made sure to check up on us regularly.. The restaurants were. quite good, better than most all inclusives. One of our favorites was Livo,where our server Freddie went out of his way to make our meal enjoyable. The red snapper was cooked perfectly and melted in your mouth. It was so good that when we returned ,I ordered the same dish. He even made a special coffee for us. At Bao, Louis impressed us with his creations. Our other favorites were Black Iron and Chez Moi. We sat at the legendary pool.which was beautiful although a little chilly. Our pool servers changed regularly as they were reassigned to other sections but Lalo,Angel and Jose frequently checked in on us to make sure we had everything we needed even when they weren’t taking care of our section. The hotel is still being completed but new activities opened daily, a simulator, a ninja like obstacle course for kids. Activities which were only on the north side began in the south pools as well. When everything is completed Ava will be an amazing place.
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Worst Resort. Stay away!
Dec 24, 2024330darcir
This was the worst resort our family has ever stayed in. It took an hour and a half to check in. Then although we made our reservations online two weeks before we arrived, they had no record of them in the system. One team of people has no idea what the other team of people is doing. It is not a club kids club, they’re just random activities…
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This was the worst resort our family has ever stayed in. It took an hour and a half to check in. Then although we made our reservations online two weeks before we arrived, they had no record of them in the system. One team of people has no idea what the other team of people is doing. It is not a club kids club, they’re just random activities throughout the day. That being said nine times out of 10 the person leading the activity didn’t show up. The whole time that you’re here, they only try to upsell you to a membership. There are a lot of staff and they are friendly but again no one knows what they are doing. There seems to be absolutely no management. I’ve never been more frustrated or upset or disappointed about a vacation. This might be my own review, but speak to anybody in the lobby and they will tell you the exact same thing. Stay away!
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Good Resturant
Dec 23, 2024Gurpreet S
Ignacio is the best in Copal delicious food and excellent service! Their food was so seasoned and they wasted no time to bring out the food I have never experienced a better resort and restaurant in my life! Well treated and they respected us.
Very nice place
Dec 23, 2024adambcoleman
They are working through some little things being a new resort , but overall 5 star resort , food at breakfast and kunch spots were good with tons of options and the restraunts for dinner were amazing! Service was great everwhere, pools were all great !!
Not safe for children
