Dreams Aventuras Riviera Maya

Riviera Maya, Cancun

Virgin rating

The hotel

A fantastic fun-filled resort for both families and couples, Dreams Aventuras Riviera Maya provides everything you need for a memorable Mexican holiday, and then some! As well as a great location, overlooking a beautiful stretch of private beach, the resort boasts multiple speciality themed restaurants and bars, and an endless range of day and evening activities. There's also a great kids' club to keep younger guests entertained with weekly camp-out adventures!

Amenities

  • Kayaking
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Night Club

Where is it

Overlooking a private beach in the resort community of Puerto Aventuras with its 9-hole golf course and eclectic collection of shops, restaurants and clubs. 15 minutes south of Playa del Carmen and 20 minutes from Tulum's Mayan ruins. Transfer time from Cancun Airport: 1 hour.

Hotel information

305 rooms and suites in 1 building of 7 floors with lifts. All rooms have air conditioning, private balcony or terrace, TV, concierge service, telephone, mini-bar refreshed daily, coffee maker, 24-hour room service*, safe, cloth steamer, shower, bathrobes and slippers and hairdryer. Deluxe Rooms with garden, pool or marina views from a private furnished terrace or balcony, have 1 king-size bed or 2 double beds.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Ocean View Rooms are located on the 3rd-6th floors, with a private furnished balcony from which to admire the views across the stunning ocean, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Rooms with private, furnished balcony or terrace and 1 king-size bed or two-double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Premium Suite Marina View King with Hot Tub with private terrace and 1 king-size bed, sleeping maximum 2 adults and 2 children.

Preferred Club Swim Out rooms have a private furnished terrace with direct pool access. These rooms have 1 king-size bed or two-double beds with the option of a rollaway bed on request, sleeping maximum 3 adults and 1 child or 2 adults and 2 children.

Preferred Club Family Room Marina Views feature a private terrace or balcony. These rooms are larger and sleep maximum 5 adults and 1 child or 4 adults and 2 children.

Preferred Club Family Pool View Rooms are located on the 2nd-3rd floors with a private furnished balcony and 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Preferred Club Family Ocean View Rooms are located on the 3rd through 6th floors with ocean views, with 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Preferred Club Family Room Pool View have a private furnished terrace. These rooms are larger with two double beds, and sleep maximum 3 adults and 2 children or 2 adults and 3 children.

Preferred Club Honeymoon Hot Tub Ocean View Rooms have a furnished terrace with a hot tub. Each room features 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Marina View Rooms are located on the penthouse floor (7th floor) facing the Marina, with private balcony, the rooms have 1 canopy king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. These rooms offer superior amenities including 32” cable TV, pillow menu, superior room service menu, upgraded mini-bar and access to Preferred Club Lounge.

Preferred Club Ocean View Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. This room type includes Preferred Club benefits.

Preferred Club Family Room Ocean Views have 2 double beds and sleep maximum 3 adults and 3 children or 2 adults and 4 children.

Preferred Club Family Room Ocean Front sleeping maximum 5 adults and and 3 children.

Preferred Club Master Suite Ocean View Rooms are located on the penthouse floor with spectacular views of the ocean and a private furnished terrace. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child. A rollaway bed is available upon request.

Preferred Club Master Suite Ocean View with Hot Tub Rooms are located on the penthouse floor with spectacular views of the ocean and a hot tub. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child. A rollaway bed is available upon request.

Preferred Club Master Two Bedroom Suite Ocean Front is also available, sleeping maximum 6 adults.

Preferred Club benefits include:

- Personalised check-in and check-out with concierge service

- Access to private lounge

- Complimentary access to wet areas of the spa from 1-2pm every day

- Upgraded mini-bar service

- Pillow menu

- Upgraded luxury bath amenities

- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres and exquisite desserts and fine liquors served in the lounge

- Complimentary newspaper in suite daily (English and Spanish)

- Complimentary computer access in private lounge and complimentary internet access in suite

- Exclusive access to lunch and dinner at Oceana Restaurant

- Exclusive access to Preferred Club pool area.

8 dining options: World Café (International buffet; open for breakfast, and lunch), Portofino (Italian à la carte; open for dinner), El Patio (Mexican à la carte; open for dinner), Oceana (seafood à la carte, open for breakfast and lunch for Preferred Club guests only; open for dinner for everyone), Gohan (sushi à la carte; open for dinner). Coco Cafe/Gelato Factor (open 24-hours). Seaside Grill (steak dinner, à la carte) and Barefoot Grill (beachside brick oven pizza and Italian "trattoria" menu; open for lunch and dinner twice per week). 4 bars: Manatees (swim-up bar for Preferred Club guests only), Sugar Reef (poolside swim-up bar), Barracuda (beachside), Desires (Music Lounge/Sports Bar). Please note: all restaurants may not be open every night due to occupancy levels. No reservations required at à la carte restaurants.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Regular daily and evening entertainment. Themed nights and events. Big-screen family films on the beach. Spectacular live performances, theme nights and festive outdoor events.

2 swimming pools (the Main Pool has a designated area for young kids). 2 hot tubs. Water park annex featuring two water slides, natural saltwater pools, kids' spray park, 30-person beachside heated Jacuzzi. Dreams Spa* with beauty salon*, Jacuzzis*, steam bath*, sauna*, massages*, kids and teens special treatments (all treatments require advance reservations). Billiards. Fitness centre with fitness classes. Multi-purpose sports court. Aerobics and yoga. Volleyball, ping-pong. Water sports include: sailboats, snorkelling, kayaks, catamarans*. Bicycle centre and Exploration of Puerto Aventuras*. Dance, cooking and Spanish lessons. Board games. Explorer's Club for kids, (supervised activities for 3-12 years). Outdoor lounge area and Core Zone teens' club (age 13-17 years). Pool and beach waiter service.

Babysitting service*. Convenience shop*. Dry-cleaning/laundry service*. Medical facility*. Business services*. Computers are available for guest use*. Complimentary WiFi access throughout.

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2288)
  • Very good (365)
  • Average (172)
  • Poor (89)
  • Terrible (119)
Image of the Tripadvisor rating Christmas Fun

Dec 26, 2024 traveler1068 Ohio

The activities were awesome! See Christian and his team they were So fun and energetic. They were my favorite part of the trip at Dreams Rivera Maya. We had a family of ten and everyone had something to do. There was nightly entertainment . The fire show was AMAZING.Beach volley ball, aerobics, water aerobics, and cooking classes. Jorge who worked… Read more
The activities were awesome! See Christian and his team they were So fun and energetic. They were my favorite part of the trip at Dreams Rivera Maya. We had a family of ten and everyone had something to do. There was nightly entertainment . The fire show was AMAZING.Beach volley ball, aerobics, water aerobics, and cooking classes. Jorge who worked tirelessly on the beach refilling and taking drink orders was AMAZING. The wait staff at World Cafe were the absolute best!! We tried every restaurant. There were a few people who were unpleasant but for the most part everyone was super helpful. The Seaside Grill hostess was so unpleasant to us. It was Christmas Eve and perhaps she was stressed but her manner and tone were very rude. The sole female at the concierge table gave our information out to another member of our party WITHOUT our permission , which was inexcusable. Everyone works hard here and it’s so important, I believe, to tip good service. We always tipped. We left a substantial tip for house keeping along with a note, in Spanish, to leave the envelope. My plan was to replenish the envelope each day. The envelope disappeared. We marked it clearly for housekeeping. Our room phone never worked despite putting in a maintenance request and being assured it was now operational. Without the phone you can’t order room service. THE APP WILL NOT LET YOUR ORDER . When you look at the app it appears like it should, but you must use the room telephone. They did address our other issue promptly . There were a few downsides BUT overall I would return. I prefer this size resort. Iberastar was more luxurious BUT overall Dreams was superior. I would suggest that whatever training they give the wait and entertainment staff should be mandatory for everyone. I’d also recommend that rambunctious children not be allowed at the swim up bars. They were constantly splashing the adults who were trying to have drinks and in one case caused a guest’s drink to tumble. You shouldn’t need preferred status to avoid this type of behavior. On several occasions I watched as children were abusing the hammocks by swinging each other really hard trying to flip in the swings. Staff probably couldn’t intervene but parents should be more responsible. Read less
Image of the Tripadvisor rating Good Experience at Dreams Adventuras

Dec 23, 2024 Andrea T

Overall we had an exceptional time at Dreams Adventuras. My girls are 20 and they loved the salt water pool and looking for coral on the beach. The town is a few minutes walk away. The beach is hard packed and the inlet is shallow with some rocks and seaweed about 30 feet out. It's great for kids, beginning snorklers, kayakers and paddleboarders.… Read more
Overall we had an exceptional time at Dreams Adventuras. My girls are 20 and they loved the salt water pool and looking for coral on the beach. The town is a few minutes walk away. The beach is hard packed and the inlet is shallow with some rocks and seaweed about 30 feet out. It's great for kids, beginning snorklers, kayakers and paddleboarders. I love a bit of surf and soft sand so I think we will try a different Dreams next time. The food is okay and consistently better than other resorts we've been to. We like Portifino and seaside grill for dinner. Our shower floor was uneven so it was like showering in the lake. The staff was truly outstanding and the service was amazing. I'm terrible at names so I wish I remembered everyones' names. I had a hankering for mint tea and the ladies at the Coco Cafe ran and got fresh mint and mixed it with hot water for me which is so kind. Everyone greets you and treats you like a VIP. Antonio at the front desk was very helpful and we enjoyed the classes from the entertainment team run by Itzayana, Rico, and Sebastian. Bell service was top notch and hosts and waiters/waitresses at the restraunts were very good. Read less
Image of the Tripadvisor rating Middle Class Texan: An Honest Review

Dec 23, 2024 Sunshine655343

If you are reading this review you are trying to determine if this resort is for you and or your family and friends. The reviews are all over the place for this resort and I was panicked the night before we left for our trip wondering if we made a mistake. We travel quite a bit and I often research a place to death before we go. First of all,… Read more
If you are reading this review you are trying to determine if this resort is for you and or your family and friends. The reviews are all over the place for this resort and I was panicked the night before we left for our trip wondering if we made a mistake. We travel quite a bit and I often research a place to death before we go. First of all, everyone is so friendly. From Javier the incredibly sweet bell hop to the front desk, spa, bartenders, and housekeeping. We did not meet an unfriendly employee. Our rooms were very nice. We had a standard king room with a pull out couch for our 11 year old. We upgraded to preferred access at a discounted price so we could have the additional perks. This decision was a great one! Would we have had a good time without it? Sure! You can take it or leave it. Food. Some was awesome and some was just "good". It was a mix review each meal at each location. We NEVER had bad food. Everything at a minimum was good. Oceana lunch... fantastic. Gohan dinner... Great. Buffet... good. But nothing was ever bad. Even our picky 11 year old found something he liked at every spot. Everything was VERY clean. Room service did a great job. Do parts of the hotel have a mildew type smell? Yes. That is to be expected in open air humid settings. It isn't from lack of cleaning. What about drinks? Drinks were hit or miss depending on the bartender. Emmanuel (floated around), Sunny (aka Carina) at the swing bar, and Armado in the preferred lounge were hands down the best. The shows were entertaining! We had a good time at all the ones we attended. Pools, hot tubs, chairs... everything was very very clean. We liked the closed off beach area to snorkel, paddle board, and kayak. Also, Cristile gave me the best massage I have ever had. The walk into town was very worth it! The shops and the dolphin area were clean as well. We ate at the Texas Restaurant on the strand and had the best Mocha Heta (sp?) aka lava bowl. Excursions through Amstar: be prepared to be expected tip at anything Amstar is part of. I don't say that as a bad thing either. If you are wondering where to tip, Amstar is not included in your inclusive stay. The excursion we chose was the zip line, atv, and cenotes. It was very fun with a lot of activities in a half day. Lunch included, and it was very good. Moni was our guide and she was incredible. Were there any downsides? Of course. Did they affect our stay? Not at all. The "upsale" was the only thing that got on my nerves. This took place on our excursions and trying to get our $200 credit coupons through VIP services. The beach is man made and that was hit or miss with our group. Once again though, very clean. The spa. Best massage I have ever had HOWEVER, the hydro therapy was a little intense. At the end it did feel great. Just intense. Could the hotel use some upgrades in some areas? Sure. Did it change our stay that minor things were outdated? Not at all. Overall a memorable and incredible week. Would we go back? Absolutely. Very family friendly with several activities and amenities. Read less
Image of the Tripadvisor rating Customer service!

Dec 23, 2024 Meyotas K

Their customer service was amazing! My son lost his favorite toy and didn’t realize until bed time, they mobilized all staff to help us look for the lost toy! Above and beyond!!! Best service ever!!! I also really appreciated the 24hr room service it made for a relaxing stay and my picky eater food available for when he decided he was hungry 😂… Read more
Their customer service was amazing! My son lost his favorite toy and didn’t realize until bed time, they mobilized all staff to help us look for the lost toy! Above and beyond!!! Best service ever!!! I also really appreciated the 24hr room service it made for a relaxing stay and my picky eater food available for when he decided he was hungry 😂 Thanks again to Antonio and the whole crew for all the help!! Read less
Image of the Tripadvisor rating Great stay and staff

Dec 23, 2024 Amanda S

Antonio at the front desk and javi the bellhop are amazing!!! Emmanuel is the best bartender! Very clean place, fun, and everyone is super helpful. I thought the food was pretty good! Room service great! ALOT of stuff included that most resorts don’t offer or charge extra for.