Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Four expansive pools and Rockaway Bay a 23-slide waterpark, twelve restaurants, endless water activities and the Roxity Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults will have access to some of the restaurants, bars and facilities within the Heaven section, which has both family and adults-only areas. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!
Amenities
Hobie Cats
Kayaking
Sailing
Snorkelling
Families
Honeymoon
Wedding
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Where is it
In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.
Hotel information
953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 guests (3 adults & 1 child 0-17) or 2 adults and 2 children (aged 4-17 years).
All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).
Deluxe Partial Ocean View Double, sleeping maximum 3 adults or 2 adults and 2 children.
Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.
Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 guests including children and infants (max 5 adults) or 2 adults and 4 children (minimum of 1 child aged 4–17 required).
Deluxe Family Suites include:
Xbox 360/DVD player in-room with a selection of Xbox games (upon request)
Selection of films (upon request)
Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers
Kids' special room service menu
Mini-bar stocked with kid-friendly drinks and snacks
Rock Spa® bath products
In-room family guide with activities schedule
Rock Royalty with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children. Rock Royalty inclusions:
Dedicated telephone concierge
Upgraded full-size Rock Spa® bath products
Aromatherapy and pillow menu
Complimentary 25-minute couple's massage at Rock Spa®
Late check out (on request)
Complimentary beach bag (1 per room per stay)
Priority booking for bali beds (additional cost)
Plush bathrobes and slippers (on request)
Sleeping mask
Loofah sponge and bath salts
24-hour room service
Welcome Petit Fours
Rock Royalty Level Pin (limited to one pin per room per stay)
Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) upon request
Priority reservations to Picks® and Wax® program
Espresso machine with premium coffee
Deluxe Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.
Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children and infants, or 2 adults and 4 children.
Rock Suite Ocean Front 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children or 2 adults and 4 children.
Rock Suite Ocean Front Rooftop Lounge 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests or 2 adults and 4 children.
Rock Star Suites Ocean Front have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6 guests including children and infants. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.
12 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Zen (Japanese), Cafetto (coffee bar) Roja, Cafetto Azul, Float (snacks/drinks), Dive (snacks/drinks), Toro (Steakhouse), Ciao (Italian), Le Petit Cochon (French a la carte), La Isla (American cuisine). Plus access to a further 2 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (which are adult-only).
Daily and nightly entertainment programme.
4 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 50 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Bowling Alley* with 4 lanes for adults and 4 lanes for kids, City on Fire Lazer tag*, Hyper X gaming lounge*, Escapology Escape Rooms*.
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
3 nights at all times.
* Denotes local charge.
Please note: some facilities in the Heaven section of the hotel are adults-only.
Based on 22413 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (15689)
Very good (2999)
Average (1601)
Poor (920)
Terrible (1204)
***The ROCKSTARS of Hard Rock***
Jan 29, 2025L V
Our family stayed here in January, and we could not be more impressed by this resort! It is a beautiful resort, the grounds are lush, the pools are clean, and the beach is fantastic. However, that’s not even the best part. The REAL honourable mention goes out to THE ROCKSTARS OF HARD ROCK!!
MONTSE - The Market evening manager
BRYAN - The…
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Our family stayed here in January, and we could not be more impressed by this resort! It is a beautiful resort, the grounds are lush, the pools are clean, and the beach is fantastic. However, that’s not even the best part. The REAL honourable mention goes out to THE ROCKSTARS OF HARD ROCK!!
MONTSE - The Market evening manager
BRYAN - The Market evening manager
PHILIPE - The Market evening chef
MARCOS - The Market evening bell boy/server
JHOANA - The Market evening server
REUS - The Market evening chef
ALFREDO - The Market breakfast manager
OLIVER - The Market breakfast chef
ASTRIDT - The Market breakfast server
ERIKA - The Market breakfast server
This list of ROCKSTARS went above and beyond and kept our son SAFE! He has an anaphylactic allergy, and we were asked multiple times if we had allergies and they wrote & highlighted a special note for the table, and prepared special meals to guarantee no cross contamination. We cannot thank them all enough!!! We WILL be back.
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AMAZING STAY AT THE HARD ROCK!
Jan 29, 2025Sarah BLondon, Canada
This resort exceeded beyond our expectations. My family and I travelled to Mexico in November for my Moms 65th birthday. We read the reviews before hand and after haven been there we were shocked that some people had bad experiences. The staff were outstanding, I wish I knew all of their names, but we never had 1 bad experience with anyone. They…
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This resort exceeded beyond our expectations. My family and I travelled to Mexico in November for my Moms 65th birthday. We read the reviews before hand and after haven been there we were shocked that some people had bad experiences. The staff were outstanding, I wish I knew all of their names, but we never had 1 bad experience with anyone. They were extremely polite, always willing to do anything for you, checked in to make sure things were okay and were always smiling. From the restaurants, to entertainment, to housekeeping, the front desk, the gym, bartenders & gardeners.. they truly made our experience the absolute best, especially my mom who was celebrated every night for her birthday with cake, candles, balloons, sparklers!!!
The resort was incredible. My family were in the kids section and my husband and i were in the adult section. It was a quick golf cart ride between or a 10 min walk along the ocean side to get to one another. It was nice to have the option to do either and both sections offered something different whether to sit and relax or enjoy some fun. The detail in the resort was outstanding. The memorabilia throughout the resort from famous rock stars or the detail and thought that went into the lobbys, rooms, etc. There was ample amount to do. The water slides were a big hit for my niece and nephews- they never went bored and were always entertained.
The food was fantastic - the a la cartes were super easy to get into if you go early (5) and the food was delicious. There were ample amount of options from each restaurant you went to and the taste of everything did not disappoint.
The entertainment was spot on. From rock shows, neon light show (the best!), silent party, Queen, pool party, flame throwers - it was some of the best i had ever been to!
Thank you to the Hard Rock Cafe for making it such a memorable trip!! :)
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Hard Rock Riviera Maya hotel vacation
Jan 28, 2025S6763
My wife and I vacationed at Hard Rock Riviera Maya hotel last week. The service provided by the butlers Moise and Paola was very good and they were attentive to our requests. The best experience was at the Faro restaurant where they went above and beyond in providing excellent service. From the manager Maria, server Brenda and chef Sol they…
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My wife and I vacationed at Hard Rock Riviera Maya hotel last week. The service provided by the butlers Moise and Paola was very good and they were attentive to our requests. The best experience was at the Faro restaurant where they went above and beyond in providing excellent service. From the manager Maria, server Brenda and chef Sol they complimented us with great service and special requests. Kudos to Mateo, Apol and host Poalo. Need to recognize our HOF pool waiter Angel. We found him to be delightful and professional.
The one big regret and complaint was that there were too many kids. Both lobbies are now being occupied by families with kids, Where as in the past it use to be one side for adults and the other side for families. They claim to have an adult area but it is limited. I speak not only for myself but for others who are long time members.
They need to go back to the way it was or they will lose members to other hotels.
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great stay
Jan 28, 2025DayTrip12291076088
We just came back from the Hard Rock and it did not disappoint!
We had 18 in our group we found chairs at the pool no problem, Dinner at the different restaurants was terrific, especially the Hibachi!
A big shout out to the pool crew, Danny, Obi, Martini and Luna they really went out of their way to keep us entertained!
One thing that really…
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We just came back from the Hard Rock and it did not disappoint!
We had 18 in our group we found chairs at the pool no problem, Dinner at the different restaurants was terrific, especially the Hibachi!
A big shout out to the pool crew, Danny, Obi, Martini and Luna they really went out of their way to keep us entertained!
One thing that really impressed me from the front desk workers to the golf cart drivers, the wait staff, the bartenders, the cleaning crew, everyone always said hello with a smile when we walked by. That to me means alot!
we will come back!
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We love The Hard Rock!
Jan 27, 2025Kenia C
Great resort, fantastic staff, many activities to do and great restaurants. The weather was okay, most of the time it rained and was cold. Moises, Paola and Roberto did an awesome job taking good care of us while our stay. They were very attentive to our needs and friendly. Many thanks guys for everything!
***The ROCKSTARS of Hard Rock***
