Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Cancun

Virgin rating

Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub
Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is a partly adults-only oasis offering luxurious accommodation, one adults only pool, three restaurants and endless non-motorised water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, it’s top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Golf
  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In the heart of the Riviera Maya, this is section of the Hard Rock Hotel Riviera Maya is mostly adults-only, with some select facilities open to families. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

312 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Ocean Front 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds or 1 king-size bed, sleeping maximum 6 adults.

Rock Suite Ocean Front Rooftop Lounge 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

Deluxe Swim-up room with an exterior semi-private swim up pool and king bed sleeping a maximum of 2 adults.

3 restaurants and 4 bars: Wai (Thai inspired cuisine á la carte, adults-only). Umo (Mexican Yucatan cuisine á la carte, adults-only), Faro (international gastro market open for breakfast and lunch). Arribo Bar, Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 12 restaurants, 3 bars, and cafés at the Hard Rock Hotel Riviera Maya - Hacienda.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment. New adults only pool, featuring music and a lively atmosphere.

1 adult-only swimming pool featuring entertainment such as DJ and saxophone players (schedule may vary). Cabanas* are available to hire (subject to availability). Access to 4 other pools throughout the resort. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 50 treatment rooms (adults only), Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Rockaway Bay Waterpark features 23 slides including 6 high speed slides for adults and teens.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge.

Please note: sections of this resort are adult-only resort.

Please note: only adults are able to use all the facilities in both the Hacienda and Heaven sections of the hotel. Some areas in the Heaven section of the resort are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8768)
  • Very good (1443)
  • Average (458)
  • Poor (292)
  • Terrible (240)
Image of the Tripadvisor rating Truly made us feel like HOF Rockstars!!!

Dec 26, 2024 buqub0

The food was great, service was amazing and the atmosphere was rocking, but the best part of our stay was our Butlers and wait staff!!! Our HOF Butlers Naef, and Samantha and HOF Pool waiter Ozzy were 5⭐️!! Always on point, never missing a detail and delivered on each and every thing we asked for. Truly made us feel like HOF rockstars!!
Image of the Tripadvisor rating Friendly, Fun, and Delicious!

Dec 21, 2024 Compass50755614557

Heaven at the Hard Rock Riviera Maya was amazing! The customer service was fantastic! The property was clean, everyone was friendly, the events were so fun, and the food was great! We definitely plan to return! Nacho and Fernando were especially helpful in making our trip smooth and fun!
Image of the Tripadvisor rating Birthday at Hard Rock Riviera Maya

Dec 20, 2024 Jon D

Recently celebrated my birthday at Heaven. We are Legendary members, so we've stayed at this hotel a bunch of times before but this time we had the great pleasure of having Fernando and Nacho as butlers. They knew we were celebrating and they made every little detail special, from booking reservations for Bali beds, dinners, and bowling, to even… Read more
Recently celebrated my birthday at Heaven. We are Legendary members, so we've stayed at this hotel a bunch of times before but this time we had the great pleasure of having Fernando and Nacho as butlers. They knew we were celebrating and they made every little detail special, from booking reservations for Bali beds, dinners, and bowling, to even decorating the room on the day of my actual birthday. Their service and care was above and beyond and they checked in on us several times each day without being intrusive. Fernando even dropped by dinner one night to make sure everything was in order. We're beach people and the beach butlers always make us feel at home. Alex, Rene, & Jesus took incredible care of us each day and ensured we had anything we needed, from food, cocktails, and water, to extra towels. There was no point during our entire stay where anything was lacking and they made the day of my birthday super fun. At Heaven Bar and later in our stay at Toro, we met Sergio the mixologist. He's as friendly as he is fast and makes great crafted cocktails. This was our first time staying since the opening of Faro and the entire experience there is really great. The food is excellent and the service is exactly what you expect from Hard Rock. By the second or third day of our stay, hostesses Paola and Maricruz remembered our names and made us feel super welcome. The servers Elizabeth, Gaby, and Mac were not only extremely attentive but on our last day, brought us a personalized card with special cocktails and desserts, along with their manager Denali, in order to send us on our way with a personal touch. While I did not get the names of the front desk associates that checked us in and out, both processes were seamless and the associates were the most friendly that I can remember in years. On our way out, while waiting for our taxi, we had the great luck of running into Ulises. We've known each other for many years as he was the first person we met the first time we stayed here. We were thrilled to hear he's now a supervisor / manager, as he is well deserving of it and one of the nicest people in the entire hotel. Great stay as always, thanks for everything Read less
Image of the Tripadvisor rating An extraordinary experience

Dec 20, 2024 Gilberto N

Ignacio and Fernando our Buttlers did an amazing extraordinary job making sure our stay was the best. The restaurants staff were very professional and always very attentive to our needs. The resort is amazing, from the beautiful beach areas to the rest of the areas. The food was excellent and filled with flavors that makes your eating experience… Read more
Ignacio and Fernando our Buttlers did an amazing extraordinary job making sure our stay was the best. The restaurants staff were very professional and always very attentive to our needs. The resort is amazing, from the beautiful beach areas to the rest of the areas. The food was excellent and filled with flavors that makes your eating experience unforgettable. We will definitely be back again soon. Read less
Image of the Tripadvisor rating Otto is the man for entertainment!!!

Dec 19, 2024 Sharanjit P

Otto is the man !!!!! We did every event during the week we stayed with him because he is just a blast !! He made our experience the best between aqua aerobics, bracelet making, seeing him at the Christmas tree lighting, the adult pool party etc !!! It was just amazing !!! Love Otto and the staff that works with him.