A contemporary hideaway, the Hyatt Zilara Rose Hall occupies a prime location, nestled between Jamaica’s famous Blue Mountain ridge and the turquoise waters of the Caribbean. An adults-only retreat offering "Service from the Heart!", the atmosphere is gorgeously laid-back, ensuring plenty of rest and relaxation on the agenda. The private beach is nearly a mile long with swimmable coves to be alone in. All the usual sporting pastimes are on offer including beach volleyball, tennis, and basketball. When the day fades, there are restaurants and bars galore, not just those belonging to the Zilara but to the family friendly sister hotel, the Ziva, as well, offering 14 distinctly different restaurants to choose from. Feast on cuisines from all around the world, including French, Pan-Asian, Italian and Caribbean.
Amenities
Tennis
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location
Where is it
Located on the historically famous plantation estate, Rose Hall. Complimentary welcome lounge and airport transfers from Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.
Hotel information
234 rooms and suites. All of which are air-conditioned with private balcony/terrace, satellite TV, telephone, WiFi access, iPod docking station, mini-bar (stocked daily), bathrobe, slippers, designer toiletries, tea/coffee maker, safe, hairdryer, iron and ironing board.
Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.
Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Oceanfront Rooms with 2 double beds, sleeping maximum 4 adults.
Swim-Up Rooms with direct access to the pool from your colonial-inspired room, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Junior Suites have views of the resort, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Zilara Ocean View Junior Suite with 1 king-size bed, sleeping maximum 3 adults.
Zilara Oceanfront Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
Zilara Swim-Up Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Ocean View Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Grand Butler Suite with butler service and 1 king-size bed sleeping maximum 3 adults.
Oceanfront Grand Butler Suite with butler service, 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Oceanfront Butler Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Please note: for occupancies of 3 adults, bedding configuration will be 1 king-bed and a rollaway bed.
Petit Pariz (dinner only/French cuisine), Urban Heat by FlavorZ (International cuisine, breakfast and dinner), Jamaican RootZ (beachfront dining, open for breakfast, lunch, and dinner), West End Grill (poolside grill, lunch and snack bar), Islandz Bar (swim-up pool bar), Aromaz (coffee and snack bar). Reservations will be required for some of these restaurants. 24-hour in room dining available.
Full access to the following restaurants at Hyatt Ziva Rose Hall: Blue Grill at CalypZo (Seafood grill, open for lunch and dinner), ChoiceZ (buffet restaurant serving breakfast, lunch, and dinner), Di Roza (Italian cuisine, open for dinner), FuZion (modern Asian grill, open for dinner), Barefoot JerkZ (Jamaican BBQ eatery), GrindZ (coffee house), BiteZ (casual cafe serving sweet treats and pastries), Union Jack'Z (English sports bar serving pub food), LagoonZ (swim-up pool bar), StirZ (piano bar), ShakerZ (open-air bar) and Fez (rooftop bar).
Daily activity schedule, and regular evening entertainment including live music and performances/shows. All evening entertainment is located at the family friendly sister hotel Hyatt Ziva.
2-tiered swimming pool and 1 hot tub. Cabanas*. Fitness centre (24-hours) with daily classes including beachfront yoga, aqua spin, and boot camp cardio. Zerenity Spa* with electric hydro-therapy circuit and beachside treatment cabanas. Non-motorised water sports including wind surfing, kayaking, Hobie Cat sailing, and snorkelling. Tennis, beach volleyball, water basketball, aerobics and poolside games. Access to an additional 2 family friendly swimming pools at the Hyatt Ziva. Golf nearby*.
Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service. Gift shop. Beach Butlers and Concierge Service. Car rental* (available at Hyatt Ziva Rose Hall). Beauty Salon*. Complimentary parking.
* Denotes local charge.
Please note: guests staying at the Hyatt Zilara have full use of the facilities located in the Hyatt Ziva all of which are open to families with children.
Based on 7871 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5396)
Very good (1372)
Average (588)
Poor (266)
Terrible (249)
Dirty rooms and outdated facilities. Not like the pictures on the website
Dec 26, 2024Reggie s
We were only there for 2 nights. When arriving we realized the pictures online were not what the resort looked like. Our room was dirty, especially the bathroom. When notified the front desk they apologized and had me email the manager. Later that evening we got a phone call that they wanted to switch our room but we were already in bed as it was…
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We were only there for 2 nights. When arriving we realized the pictures online were not what the resort looked like. Our room was dirty, especially the bathroom. When notified the front desk they apologized and had me email the manager. Later that evening we got a phone call that they wanted to switch our room but we were already in bed as it was 11pm and they said to come by and change rooms in the morning. We went by in the am and no one knew what we were talking about. The evening manager came in that night and had a room supposedly held all day but no one could figure it out. It was absolutely a terrible experience and we will never be staying at a Hyatt again. Although the restaurant and pool staff were phenomenal.
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Jamaican us happy!
Dec 26, 2024Chris K
Overall, our stay (4 nights) was wonderful!
Thank you to Christina in the spa. She helped direct and influence our wonderful spa experience. My massage was outstanding!
We were very impressed with our daily yoga/pilates class. Big shout-out Franny, Thanks so much for your wonderful class!
The food was good. We were overjoyed with the quality of…
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Overall, our stay (4 nights) was wonderful!
Thank you to Christina in the spa. She helped direct and influence our wonderful spa experience. My massage was outstanding!
We were very impressed with our daily yoga/pilates class. Big shout-out Franny, Thanks so much for your wonderful class!
The food was good. We were overjoyed with the quality of the French restaurant.
The staff was very friendly and inquisitive to our well being. Shakira was so personable and engaging!
We could have used a few more hangers in the room. We thought the storage space in the rooms a bit lacking.
This was our 4th Zilara/Ziva trip. The massage and yoga class were the best I’ve experienced.
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Great winter time so trip
Dec 24, 2024Delmena W
The King ocean view is very spacious. The beach is well kept and clean. The staff is extremely friendly and accommodating. The food is ok but you can tell they cater to “the masses” because there was a lack of flavor and spice. The drinks are good especially if you tip. There is a good variety of entertainment. Overall, I had a great time.
Broken, worn down bathroom mirrors
Dec 24, 2024Lisa H
I paid $674 per night for an Ocean View Junior Suite King room and the room is very subpar. The mirrors are worn down and need replacement as well as the other fixtures. The hotel needs to invest in the appearance of the rooms especially for the price.
Totally the worst Hyatt experience ever!!!!
Dec 24, 2024Erica R
The staff is the only plus of this resort. This is maybe our 5th time here…it gets worse every time. This time will be our last. It is dirty, dangerous (our son fell in the shower it was slippery and our mother will not walk alone as it is raining and giant slippery water puddles everywhere. Dinner reservations are hard to come by. lots of…
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The staff is the only plus of this resort. This is maybe our 5th time here…it gets worse every time. This time will be our last. It is dirty, dangerous (our son fell in the shower it was slippery and our mother will not walk alone as it is raining and giant slippery water puddles everywhere. Dinner reservations are hard to come by. lots of day beds empty as they are over 200 dollars a day and it would be great to just be able to sit there in the rain. The rooms are old and dark. The hallways have stained carpet and smell. I can go on and on and on. The food is completely sub par, there is an extra charge for steak and lobster. it was never like this in past years. once again the staff is lovely but Hyatt should be putting money into this resort and a lot of it!
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Dirty rooms and outdated facilities. Not like the pictures on the website
