IBEROSTAR Waves Rose Hall Beach

There are 3 resorts side-by-side, each more luxurious, the Beaches being the least expensive. We arrived on a Sunday evening to a lobby that displayed yesteryear luxury. A porter took us to our room, dropped off our bags, got a tip and took off with no information or direction about the room or hallway which we found to be like a maze. Here are the good and less than good points we experienced. The standard room is a decent size and appointed with what would be expected. There is a nice size balcony with 2 rattan chairs and a table. We had a quiet garden view. There is a large pool with a swim-up bar with several lounge chairs to slow roast in the sun. The sandy beach has a large number of lounge chairs and lots of shade if desired. There is 1 bar and a jerk chicken shack with service provided. The resorts share a well stocked work-out centre and nearby, tennis courts and 8 very nice pickleball courts (though the provided paddles are poor quality). There was no promotion so you are on your own to find playing partners. What little I saw of the entertainment was very good. MOST of the service staff are very good and friendly, happy to please. Overall, the place was kept very clean. The food (yes I am critical, I expect good tasteful food): Breakfast offers many different foods, something for everyone. The fruit bar was not great…frozen fruits, tasteless watermelon and pineapple. There was good kiwi, apples and bananas. There was a good juice selection but getting a glass was sometimes a challenge. Lunch and dinner at the banquet hall offered a good variety. However, the taste was hit and miss. Most were very good, others not so much.. I found the roast port overdone and dry and some fish the same. They had mayo as a tartar sauce!!! So simple to make a tartar sauce. The dessert section was interesting. They listed black forest cake…it was chocolate cake, brownies…it was chocolate cake, chocolate cake…yep, chocolate cake. Some desserts were tasteless, a select few worth eating. However, the salad bar was excellent. Lettuce was fresh & crisp, the variety was terrific. The self-serve juice dispenser sprayed juice all over instead of the glass. Not sure if it was ever fixed. The Japanese restaurant did not serve real Japanese food but the ambiance felt Japanese. The food was fairly good. The Italian restaurant was a disappointment. The salmon was good. I had a penne dish with shrimp. The sauce was like a paste and the shrimp still had the tails on!! Second time, I had chicken with spaghetti. The chicken was fine but the pasta was sticky and the sauce tasted like tomato paste with no spice. The smokehouse served huge meals and the food was very good. The hotel expects everyone to be tech savvy with a smartphone to use their QR code. It is not seniors friendly and they do not use printed material. We asked for a map, one we could download on our computer….no. What nobody noticed was a map of the resort at the end of the service counter! Reading a map on a 5” screen is not going to work for most seniors.Navigating the maze (hallways) is an adventure until you travel the hallways a few (or several) times. The room we had (and others said the same) a bathroom that smelled of sewage. I put my hand on the handrail in an elevator and it fell to the floor. The tv we had in our room was broken but replaced later the next day (and this was all on our first 24 hours). For those that like coffee, be prepared to have it black. No creamers are supplied in the room and the service at the lobby bar early in the morning is non-existent. The person ignores you until he stacks all his liquor bar, then no smile or good morning. You feel you are annoying him. Service is late so sleep in. It was hard to gauge whether everything opened at 6 AM or 7 AM. It seemed nobody really began to function until after 7 AM. When you ignore the negatives, it was still a nice holiday. Overall, this is a decent 3.5* resort at a 4* price Read less

I scheduled a trip with 4 couples all close friends. 3 of the couples had not experienced an IBEROSTAR all inclusive resort vacation in the past. We stayed for 5 nights. EVERYTHING was amazing...the arrivals, the transfers, the welcome gifts and atmosphere. The rooms (all at various price levels) were clean, close, well appointed, and exactly where we had planned and hoped. The dining choices were many and excellent. We had access to and used the deep wine cellars choices from all over the world. The pool and pool bars were open, available, uncrowded and well supplied. The service we all received from arrival through departure was superb and incredibly friendly. Friendly, Friendly Friendly!!! Drivers, Valets, front desk, security, cleaning staff, grounds staff, pool and beach staff, servers and hosts...incredibly welcoming and attentive. Would I do it again?? I am already scheduled to do so!!!!! Read less

Super nice experience, the hotel was clean, the food was great, only one restaurant where we need to make a reservation (The Japanese restaurant). The people (staff) are super nice and friendly. The entertainment is magnificient , the shows are very good the staff have a lot of talent, the music is excellent, the activities we can do are super interesting. Overall we loved it, only little detail for myself are the drinks which aren"t made with pure juices, Special thanks to DJ Flexx (awesome music:)), La Toya at the desk was very helpful, and Jelicia a very welcoming young woman which was our Concierge. Thank you all:) Read less

We came back with our daughter to give a second go at a amazing vacation! They did not disappoint!. The renovated rooms are so comfy and properly Air-conditioned and all of the staff were so friendly! The three that stood out the most . Susana was our ambassador and she was the most caring. Chad & leroy at the members bar at beach were so helpful and very caring. We give this place 10/10! Read less