Moon Palace Jamaica

Ocho Rios, Jamaica

Virgin rating

Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom
Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. As most guest rooms have fabulous ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Kids Club
  • Families
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • No Smoking
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes.

Hotel information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (stocked on request) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers. Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.


All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Deluxe Resort View Rooms with Balcony are located in the South building and have a balcony with table and 2 chairs, 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 adults and 1 infant.

Superior Deluxe Ocean View Rooms with Balcony have a balcony with table and 2 chairs, 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Superior Honeymoon Deluxe Rooms, with ocean views and balconies, feature 1 king-size bed, sleeping maximum 2 adults. Includes the following benefits:

- Private bath with shower only

- Welcome bottle of wine

-Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka (subject to change)

- Mini-bar containing sodas, bottled water, juices, beer and snacks (stocked on request)

- CHI bath amenities and Natura Bisse soap

- WiFi access

- 24-hour room service

- Private beach lounge chair area with waiter service

- Nightly petit fours

- Pillow and aromatherapy menus

- Exclusive concierge phone service

- Private check-in (subject to availability)

- Exclusive beach bag.

Superior Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

- Xbox ONE/selection of Xbox games upon request

- Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks (stocked on request)

- Fun in the sun bucket kit

- L'Oreal kids bath products

- In-room family guide with activities schedule

- Kids’ size slippers and robes.

Superior Walkout Suite with ocean views and private terrace, featuring 1 king-size bed or 2 double beds, sleeping maximum 4 people. This room includes:

- Double whirlpool tub

- Private terrace with hammock

- Liquor dispenser with premium, upgraded brands: Bombay Sapphire Gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change at any time)

- Mini-bar stocked with sodas, bottled water, juices, and domestic and imported beers (restocked daily)

- In-room snacks

- Exclusive beach bag

- Pillow and aromatherapy menus

- 24-hour room service and turndown service.

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for breakfast, lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (casual Italian, open for lunch and dinner). Jerk Hut on the beach serving Jamaican grilled specialities (open for lunch and dinner). Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and Noir nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games. Non motorised water sports. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them.

Complimentary WiFi throughout the property. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport). Dry-cleaning/laundry service*. 24-hour room service.

3 night minimum stay.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4414)
  • Very good (1089)
  • Average (432)
  • Poor (242)
  • Terrible (360)
Image of the Tripadvisor rating Top notch

Jan 26, 2025 nemiahlove

My most memorable stay at a hotel...thumbs up. Wonderful staff delicious cuisine outdoor dining. Beach is clean and service is excellent. Staff is knowledgeable of service and offers. A home away from home
Image of the Tripadvisor rating PROS and CONS for our 1 week stay

Jan 25, 2025 Isla D Toronto, Canada

PROS and CONS for our 1 week stay Visited Moon Palace in November 2024 with my husband. PROS -Everything is in walking distance, beach, bar, pools, etc no golf carts needed. -Food options are plenty. Lunch options were great, favourites were the jerk chicken and the pizza. -Restaurant La Gondola is the best. -The front desk service and… Read more
PROS and CONS for our 1 week stay Visited Moon Palace in November 2024 with my husband. PROS -Everything is in walking distance, beach, bar, pools, etc no golf carts needed. -Food options are plenty. Lunch options were great, favourites were the jerk chicken and the pizza. -Restaurant La Gondola is the best. -The front desk service and membership team is very friendly and hospitable. -Staff in general are very kind and helpful. -The beach is better here than Cancun - was swimmable calm water. -The service around the pool is brilliant. -Spa was awesome with very good attitude staff. -Walking distance from the resort is the local craft market and souvenir shopping CONS -Asked the staff daily to find out what's going on because not all activities are obviously announced/displayed. -The room was alright, but the AC was blowing out some pretty nasty smells. That’s why we always bring Travel Air Filters AC vent cover to clean up the air. It really helped a lot! -The room service food was average. Better to go to the restaurants. The PROS outweighed the CONS. Overall, the people that work here are what made our stay memorable and I’ll recommend this resort. Read less
Image of the Tripadvisor rating One of the best all inclusive properties we've stayed at

Jan 19, 2025 Beth W Toronto, Canada

We travelled as a family with our two young kids in Jan 2025. As is often my experience with these resorts, people writing wildly negative reviews either don't travel to the Caribbean much or had a much different experience travelling in peak season. The property is immaculate and very modern. The indoor snack options reminded me of a hotel in… Read more
We travelled as a family with our two young kids in Jan 2025. As is often my experience with these resorts, people writing wildly negative reviews either don't travel to the Caribbean much or had a much different experience travelling in peak season. The property is immaculate and very modern. The indoor snack options reminded me of a hotel in Vegas. Not as lush as others but you get more pools and nice wide walkways. It was very easy to navigate the property with a stroller. All of the doors were automatic and saved us a lot of time getting around the property. It was not overly busy at the resort so we were able to grab chairs and book restaurants mostly with ease. One time I did observe a staffmember disposing of towels people had left to reserve pool chairs. Actually, the pool chairs were very comfortable, but if it rained they stayed wet a long time. The beach chairs did not have cushions. If you're staying more than a day or two, I recommend downloading the app to keep on top of restaurant times, bookings and activities. The food was delicious. Pretty good in the buffet and great in the restaurants. Momo was our favourite, both the teppanyaki and the regular menu. Staff everywhere were amazing, friendly and spoke perfect English (I hoped my daughter could practice her Spanish a bit haha). The staff were constantly trying to entertain my fussy baby and no one was pushy for tips. You should still tip though, where possible, but understandably the resort is very expensive to stay at in the first place. Service was at times slow but hey, you're on island time. We upgraded our room to ground floor with a walk-out and hammock to enjoy while our baby was napping, but unfortunately those rooms don't get sunlight until noon. A few local cats liked to hang around these patios. The beach was bigger than some of the reviews and photos let on. There was no sargassum whatsoever. I treated myself to a wood therapy massage at the spa with Simone and it was fantastic. My personal guide/"Valet" wasn't as friendly or informative as the others I saw so I won't mention her by name, but Simone was incredibly talented and took great care of me. Literally the only "cons" we experienced: 1) the Play Room was quite dirty and the kids feet were black the two times we used it so we made sure we went before we could bathe them. 2) the wave rider was out of commission our entire stay, which was fine for our group but if travelling with teens that could be a major disappointment, and 3) the usual rip-off that a single photo from the dolphin excursion costs $45USD - no thank you! At this point in life I'm not going to commit to a vacation membership but I'm already interested to visit the Cancun property one day. Read less
Image of the Tripadvisor rating BEST TRIP EVER!

Jan 19, 2025 BRIFLOR Chicago, Illinois

This resort and our trip were absolutely AMAZING! The food was incredible; customer service was top notch; Dolphin Excursion was the best we've had; the Catamaran cruise staff were wonderful; the beach/ocean was beautiful; the spa is one of the best I've ever experienced; and everything was clean. You will love this resort!
Image of the Tripadvisor rating Wonderful

Jan 18, 2025 Raquel D

All perfect. We loved all the experiences. Restaurant La Gondola is the best. Mr. Montgomery is a perfect waiter, so kind and special. Chef Neftali was also a wonderful person all time. We enjoyed food, entertainment, joy and kindness of all staff. We really had a perfect experience at all.