Moon Palace The Grand Cancun

Cancun, Mexico

Virgin rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.

Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.

Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults.

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grill (Argentinian barbecue open for lunch and dinner), The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Complimentary WiFi access. Pool concierge. 24-hour room service.

* Denotes local charge. 

Latest travel advice

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (11617)
  • Very good (803)
  • Average (401)
  • Poor (226)
  • Terrible (400)
Image of the Tripadvisor rating Entertaining!

Dec 24, 2024 Dariush A

Thanks to our amazing concierge Cecilia , we had a great experience! The resort is great with lots of amenities and nice staff. Food quality is acceptable. Especially Habibi restaurant , Jade restaurant Tavola restaurant and Los tacos. However, be aware of those people who want to sell you the membership! They are very pushy!
Image of the Tripadvisor rating Grand time at The Grand Moon Palace Resort

Dec 24, 2024 Nancy A

Had a fabulous time with our family during the two weeks we spent at the resort. The diamond presidential was spacious and perfectly accommodated the whole family each night for cocktails. Daniela, our Diamond Concierge, and our butlers, Viviana and Alfredo, were incredible. They took great care of us. Thanks for making our vacation the best ever!… Read more
Had a fabulous time with our family during the two weeks we spent at the resort. The diamond presidential was spacious and perfectly accommodated the whole family each night for cocktails. Daniela, our Diamond Concierge, and our butlers, Viviana and Alfredo, were incredible. They took great care of us. Thanks for making our vacation the best ever! Hope to see you again soon. Read less
Image of the Tripadvisor rating Cheating practices, not honoring what they promised.

Dec 24, 2024 Harish Kumar N

We stayed 4 nights before Christmas at Grand, because of a purchase we made when we visited MP Jamaica, we bought a 4 night getaway that included 750 resort credits. However when we checked in at Grand Cancun, we were told we had no credits. This is horrendous that they couldn’t find it in the system and denied ever offering the credits. We are… Read more
We stayed 4 nights before Christmas at Grand, because of a purchase we made when we visited MP Jamaica, we bought a 4 night getaway that included 750 resort credits. However when we checked in at Grand Cancun, we were told we had no credits. This is horrendous that they couldn’t find it in the system and denied ever offering the credits. We are super disappointed with this . All they do is to make you go for presentations and then deny what they offer after the presentation. Read less
Image of the Tripadvisor rating Dec 16-23 2024 Family Holiday

Dec 23, 2024 smb1989 Canada

We just returned from a 7 night stay at The Moon Palace The Grand. This was our second time at the resort, the first being in 2018. It was once again an excellent family vacation. We traveled with our 12 and 11 year old children and would highly recommend this resort. The food is the best we have experienced at an all inclusive resort and is one… Read more
We just returned from a 7 night stay at The Moon Palace The Grand. This was our second time at the resort, the first being in 2018. It was once again an excellent family vacation. We traveled with our 12 and 11 year old children and would highly recommend this resort. The food is the best we have experienced at an all inclusive resort and is one of the main reason we hope to return again one day. The pools and beaches are wonderful. The staff around the pools are very friendly and overly helpful. We try to tip well on these trip and this staff deserves it. The activity staff are a lot of fun and do a great job. We found the check in and check out processes were smooth and didn't take long at all. The palace app is a huge perk. From booking restaurant reservations, to room service, to just seeing event schedules and menus, it has it all and works great. The resort is starting to show some wear and tear, but I would imagine the weather is hard on these places. They do a great job of keeping it clean and appear to be doing work around the site. The grounds are very well kept. They did attempt to sell us on time shares/packages etc. at check in and check out, but we didn't find it to be pushy at all. Overall this was an awesome family holiday and we are hoping to return. We are also looking forward to The Grand Moon Palace Punta Cana! Read less
Image of the Tripadvisor rating Jet Setting seniors

Dec 23, 2024 Patricia G

We were at the grand moon palace for my daughter’s wedding. We are a couple from Chicago having a very hard time getting around and we met Daniela LOPEZ and Stephanie.TREJO at RRPP!! Two angels!! They saved our four day HOLIDAY!!! Gave us motorized scooters!!! We had a ball!! They went above and beyond with great Smiles and listening ability…… Read more
We were at the grand moon palace for my daughter’s wedding. We are a couple from Chicago having a very hard time getting around and we met Daniela LOPEZ and Stephanie.TREJO at RRPP!! Two angels!! They saved our four day HOLIDAY!!! Gave us motorized scooters!!! We had a ball!! They went above and beyond with great Smiles and listening ability… understanding our plight!! Ty Moon P great ladies. Read less