Disastrous 30th birthday
Jan 29, 2025 Yazmin G
On 1/24/2025, my friend and I arrived to ocean Eden bay resort around 7pm in honor of my 30th birthday. The front desk personal “Kacie” greeted us and started our check process. After filling out the required paperwork, he introduced me to a man stating that “Expedia” had assigned him to us and claimed we should contact him should we need any…
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On 1/24/2025, my friend and I arrived to ocean Eden bay resort around 7pm in honor of my 30th birthday. The front desk personal “Kacie” greeted us and started our check process. After filling out the required paperwork, he introduced me to a man stating that “Expedia” had assigned him to us and claimed we should contact him should we need any restaurant reservations, I don’t know why this was since we booked through JetBlue. Once that was settled, Kacie assigned the room #3318 to which the bellboy escorted us. Upon opening the door with my bracelet, we immediately noticed we walked into someone else’s room. We already were in check in process for about two hours, this delayed our check in about for about two more hours. We were assigned to a single beds room, room #4428 which was not the room that I had originally booked (a double bed), although i did book in advance. Upon arriving to the room, the fridge was not fully stocked as per the resorts guidelines and most importantly, we paid for an ocean view. What we received was far from it. That same night we arrived, we just wanted to eat so we went to the restaurants buffet, after eating our meal a waiter came with a QR code asking me to leave a review, to which i politely declined due to me wanting to wait until the end of our stay. So please, use your judgement when booking and know this is going on within the hotel. Next day, when trying to make reservations for the next night for the hotels Italian restaurant, our “Expedia appointed” member never answered to our messages. We in good faith still decided to go to the restaurant since we did see there were a couple of empty tables on the patio, only to be turned away from the restaurant leaving me extremely upset. When we tried to ask for help, the answers we got were only “unfortunately we can’t”. Very disheartening that no one even attempted to accommodate us after everything that had gone on previously. No one even batted an eye. The attitude was very much “you already paid for this, so we don’t care”. When trying to go to the hotels pool, all their pool chairs were taken, again we went to the concierge to try and see if there were any accommodations, what we we’re immediately told is “upgrade to the pool premium” why would i upgrade to anything in your establishment after messing everything up so far? On our second to last night, on my actual birthday we had a reservation for the hotels steak house. As soon as we arrived to the doors, the hostess greeted us with an “unfortunately we have no more tables left for to night”. We had a reservation set by one of the managers, but the hostess never even bothered to ask. My friend then had to inform her we in fact did have a reservation set up by one of their managers. The workers in the lobby were nothing short of rude and dismissive instead of trying to find ways to help and trying to find ways to compromise with their clients. Even if it was helping finding solutions for the next days to come. The services this hotel provides was completely not up to par with what was paid for.
With this being said, there was one person who is in charge of the food and beverage department “Monique”, she was an angel sent from heaven. She did everything she absolutely could to make the rest of our stay as pleasant as possible, but unfortunately the establishment and the front desk workers alongside the bar workers inside the lobby left a terrible taste in my mouth.
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