Secrets the Vine Cancun

Cancun, Mexico

Virgin rating

Preferred Club Pool at Night
Deluxe Ocean View Room
Double Deluxe Ocean View
Deluxe Ocean View Room Bathroom
Market Cafe Restaurant
The Half Time Sports Bar
Preferred Club Swimming Pool
Red Piano Bar
The Wine Bar
Lobby
Honeymoon Suite Ocean Front
Honeymoon Suite Ocean Front
Master Suite Ocean Front
Bathroom for Master Suites
Nebbiolo
Olio
Master Suite Ocean View
Master Suite Ocean View
Sea Salt Grill
The Vine Cafe
The Vine Lounge
Junior Suite Ocean View
Preferred Club Junior Suite Ocean View
Bluewater Grill
Dragons
Spa
Preferred Club Pool at Night
Deluxe Ocean View Room
Double Deluxe Ocean View
Deluxe Ocean View Room Bathroom
Market Cafe Restaurant
The Half Time Sports Bar
Preferred Club Swimming Pool
Red Piano Bar
The Wine Bar
Lobby
Honeymoon Suite Ocean Front
Honeymoon Suite Ocean Front
Master Suite Ocean Front
Bathroom for Master Suites
Nebbiolo
Olio
Master Suite Ocean View
Master Suite Ocean View
Sea Salt Grill
The Vine Cafe
The Vine Lounge
Junior Suite Ocean View
Preferred Club Junior Suite Ocean View
Bluewater Grill
Dragons
Spa

The hotel

This is Secrets first ever resort in Cancun and it’s a stunner! Adults-only and Unlimited-Luxury®, the design is cutting edge with every state-of-the-art facility you can think of. All rooms have private balconies revealing magnificent views of every sunrise and sunset over the ocean or lagoon. For true indulgence head to the Secrets Spa, inspired by local cave-like structures and cenotes; it’s a sublime experience, guaranteed to take your breath away! If yoga is more your thing, join like-minded others for some zen-like meditation in the open air or head to the pool for a spot of water aerobics. If you’ve always wanted to salsa, there are dancing lessons galore. After an action-packed day, or indeed a day just spent soaking up the sun — the choice is yours — head back to your beautifully appointed suite for sundowners on the terrace or enjoy a sommelier-led wine tasting with some of the world’s finest wine collections. When it comes to dining, again you’re spoilt for choice. The finest cuisine from around the world is served to you in a variety of restaurants, each one the perfect venue to linger in a while, soaking up the romantic atmosphere. Fancy a film after dinner? Some evenings there are films on the beach or dance the night away in the sports bar to the latest DJ-spun tunes!

Amenities

  • Kayaking
  • Sailing
  • Scuba Diving
  • Snorkelling
  • Windsurfing
  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Spa

Where is it

In central Cancun, alongside a powder-white beach, conveniently located close to enticing nightlife, fine restaurants and fabulous shopping. Transfer time from Cancun Airport: 20 minutes.

Hotel information

497 rooms. All with air-conditioning, balcony, Italian porcelain floors, teak wood furnishings and welcoming beds dressed with the finest luxury linens. Luxurious bathrooms wrapped in white glass. Satellite TV, telephone, complimentary WiFi access, mini-bar, tea/coffee maker, iPod docking station, safe, hairdryer, iron and board, chaise lounge or sofa, 24-hour room service, bathrobes and slippers and his-and-hers armoire. Deluxe Partial Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

All Inclusive of: Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner) and snacks. Unlimited beverages including domestic and International alcoholic and non-alcoholic drinks at any of the resort bars. Concierge services. Pool and beach wait service. WiFi. No wristbands required. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service. Mini-bar (refreshed daily with soft drinks, juice, bottled water and beer).

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Deluxe Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults.

Junior Suite Ocean View Rooms with seating area and 1 king-size floating bed, sleeping maximum 2 adults.

Honeymoon Suite Ocean View Rooms with 1 king-size floating bed and separate seating area, sleeping maximum 2 adults.

Honeymoon Suite Ocean Front Rooms with stunning ocean front views, 1 king-size floating bed and separate seating area, sleeping maximum 2 adults.

Master Suite Ocean View Rooms with breathtaking views over the Caribbean Sea and television lounge/den that can be utilised as a second bedroom with pull-out sofa, main living area with dining table, 1 king-size floating bed, in-room soaking tub and corner terrace, sleeping maximum 3 adults.

Master Suite Ocean Front Rooms are as Master Suite Ocean View Rooms but with stunning ocean front vistas, sleeping maximum 3 adults.

Preferred Club Deluxe Ocean View Rooms are as per Deluxe Ocean View Rooms and include a personal butler allowing guests to check-in on their own floor, 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Junior Suite Ocean View Rooms are as per Preferred Club Deluxe Ocean View Rooms but with separate seating area, sleeping maximum 2 adults.

Preferred Club Honeymoon Suite Ocean View Rooms and Preferred Club Honeymoon Suite Ocean Front Rooms offer a private balcony with teak wood furnishings with stunning ocean views, with 1 king-size bed sleeping maximum 2 adults.

Preferred Club Master Suite Ocean View Rooms with 1 king-size bed and a pull-out sofa bed, sleeping maximum 3 adults.

Preferred Club Master Suite Ocean Front Rooms offer a spacious living area with Italian porcelain floors, dining table, sitting area and sofa. With 1 king-size bed and a pull-out sofa bed sleeping maximum 3 adults.


Preferred Club Benefits include:

  • Private Preferred Club Lounge
  • Preferred status and amenities
  • Concierge service
  • Daily Continental breakfast service in the lounge
  • Afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in the lounge
  • Private swimming pool
  • Pillow menu
  • Complimentary newspaper in room every day (English or Spanish)
  • Complimentary computer access in Preferred Lounge
  • Upgraded mini-bar service
  • Upgraded bath amenities.

7 reservation-free restaurants: Market Cafe (main buffet restaurant for breakfast and lunch, Mexican food for dinner), Nebbiolo (Italian restaurant), Dragons (Asian fusion restaurant), Olio (Mediterranean restaurant), Sea Salt Grill (Peruvian cuisine), Bluewater Grill (grill and steak restaurant), Barefoot Grill (snacks/grill). The Vine Bazaar: The Café (24-hours, premium coffee, snacks, late night bites). Room service (24 hours). 7 bars. Signature element of wine with a winery or wine wall including over 3,000 varieties of wine. Sommelier-led wine tastings* with some of the world’s finest wine collections as well as wine pairings and wine education.

Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Outdoor lounge, piano lounge, sports bar. Evening entertainment. Live music. Theme party nights. Films on the beach. Sommelier-led wine tastings*. Cocktail classes.

3 infinity pools and terrace swimming pool, outdoor whirlpool. Fitness centre. Secrets Spa* with beauty salon*. Outdoor yoga. Water aerobics. Volleyball. Deep-sea fishing*, scuba diving* and snorkelling*. Table tennis. Dancing lessons. Discounted green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change). Wine tasting*. Mixology cocktail classes.

Laundry/dry-cleaning service*. 24-hour front desk. 24-hour room service and concierge services. Currency exchange, business centre, gift shop*, game area, travel agency* and car rental*. Complimentary WiFi throughout.

* Denotes local charge.

Please note: no reservations need to be made in any of the restaurants.

Please note: adults-only hotel for guest aged 18 years and over.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (14134)
  • Very good (2416)
  • Average (952)
  • Poor (365)
  • Terrible (346)
Image of the Tripadvisor rating Dissatisfied! Extremely sales oriented staff - Too pushy to sell membership/upgrades

Dec 26, 2024 Preet S

At check-in time, the front desk person tried to sell us an upgrade for $360 which included a higher floor in their preferred category collection. When I inquired more, I found out that I was given a room on the 1st floor (room no 1012) because I had booked through an agent and not directly through Hyaat. When i said no to an upgrade, I was sent… Read more
At check-in time, the front desk person tried to sell us an upgrade for $360 which included a higher floor in their preferred category collection. When I inquired more, I found out that I was given a room on the 1st floor (room no 1012) because I had booked through an agent and not directly through Hyaat. When i said no to an upgrade, I was sent to another representative and he gave us the offer to pay only $160 and sit for a 90-minute presentation to get an upgrade. We decided to pay and upgrade the room. The room given on 24th floor was far from the beach view, so we requested if we could get a room closer to the beach. He denied it and said there would be extra charges. After a while, when I came back and checked with another front desk person, he changed my room instantly (same category and higher floor -25th and closer to the beach). without any additional cost. The next day, when we went for a sales presentation, it went on for 4 hours. After declining, I was sent to another representative and then again to another representative. In all, I spoke with four sales representatives over a 240-minute presentation. There were so many attempts to sell an upgrade or unlimited Hyatt membership that it completely killed my mood. We have travelled 30+ countries and have never gone through such an extensive sales pitch. Will never recommend Secrets to anyone. F&B staff/chef was really good though. Chef Palapa and restaurant manager Jose for Olio made sure that our dietary concerns were addressed and checked-in with us regularly.  Other than the dining experience, the experience was pretty poor and would recommend going there again. Also, we ran into a couple of friends/business associates coincidentally who also had a horrible experience with the sales pitch for Hyatt unlimited experience membership. We are forced to decide right after the presentation if we want to buy or not (they dont allow us a day or 2 to decide). One of our friend ended up buying the membership only to realize later that it wasn't suited for their travel style and spent another 2.5 hours trying to cancel. I strictly feel that guest should not be put in this position during their vacation/holiday. Read less
Image of the Tripadvisor rating Okay resort, staff steal

Dec 26, 2024 FrequentFlier553331

The grounds were nice. Beware they will try pretty aggressively To get you to sign up as a member of their hotel member service program. Also, beware of stealing. When we would return to our room our pants pockets would all be turned out and they had gone through my purse and stolen cash. I later saw several reviews about steeling at this resort… Read more
The grounds were nice. Beware they will try pretty aggressively To get you to sign up as a member of their hotel member service program. Also, beware of stealing. When we would return to our room our pants pockets would all be turned out and they had gone through my purse and stolen cash. I later saw several reviews about steeling at this resort and it’s very true. It’s very difficult to get into the steak restaurant. They should implement a reservation system Read less
Image of the Tripadvisor rating Better than expected

Dec 25, 2024 Jay M Brambleton, Virginia

Better than expected. Overall good experience. Very good food and room condition. No need for room upgrade, all rooms are good. Dragon restaurant is not as good as others. Pools are very clean. Parking is good. 3 days stay is about right length.
Image of the Tripadvisor rating 20th Anniversary Trip

Dec 24, 2024 Jill K

We had a great visit to Secrets the Vine. Rooms were clean, beach was amazing, food was good and service was great. Be sure to visit Axel at the bars and ask for a chocolate martini or find Lucy at the beach to help keep you hydrated. The buffets at the Cafe offered lots of variety for breakfast and lunch, and the steakhouse was our favorite… Read more
We had a great visit to Secrets the Vine. Rooms were clean, beach was amazing, food was good and service was great. Be sure to visit Axel at the bars and ask for a chocolate martini or find Lucy at the beach to help keep you hydrated. The buffets at the Cafe offered lots of variety for breakfast and lunch, and the steakhouse was our favorite specialty meal. Read less
Image of the Tripadvisor rating Great experience

Dec 24, 2024 devanshi K

Had a great experience good value for money, getaway for couples. Don't fall for the pitch for the program . Great beach and lively place ,rooms has great ocean view .lack of entertainment. Pool is great also quick check in and checkout.luxury experience