Sheraton Brooklyn New York

Brooklyn, New York

Virgin rating

Standard Room
Standard Room
Avere Ristorante
Avere Ristorante
Starbucks®
Standard Room
Standard Room
Avere Ristorante
Avere Ristorante
Starbucks®

The hotel

When it comes to ‘you-time’, Sheraton Brooklyn New York covers every kind of pleasure: there’s the fitness centre for the health-conscious; the Starbucks® café for the caffeine-hungry; and the rooftop garden for those in need of fresh air – and the odd cocktail. Sitting among the skyscrapers of Brooklyn, the Asian-infused Kimoto Rooftop & Bar gives a nod to the East in its carefully created bar food, curated craft beers, and concocted cocktails. Throw in views over the buzzing district and towards the Statue of Liberty, and you’ll see why it’s one of the hotel’s most popular meeting spots. In fact, it’s the perfect place to head after a day exploring your neighbourhood, which packs in dining, shopping, and entertainment – much of it just a stroll away at City Point Brooklyn.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Valet parking
  • Close to City Centre

Where is it

In downtown Brooklyn, just a short stroll from the district’s biggest food, shopping, and entertainment hub, City Point Brooklyn. Transfer time from John F.Kennedy International Airport: 25 minutes.

Hotel information

321 rooms and suites, all with air-conditioning, flat-screen TV, tea/coffee maker with Starbucks® coffee, complimentary bottled water, iron and board, bathrobes, hairdryer and safe. Standard Rooms are 216 sq ft with 1 king-size or 2 double beds, sleeping maximum 4 adults.

Club Level Rooms include access to the Club Lounge, and have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Suites are 440 sq ft and have separate living area, with 1 king-size bed and sofa bed, or 2 double beds, sleeping maximum 4 adults.

Avere Ristorante (Italian menu, open for breakfast, lunch, and dinner). Kimoto Rooftop & Bar (Asian-inspired menu, rooftop restaurant and bar with live DJs in garden terrace, open weekdays for dinner, and weekends for lunch and dinner). Starbucks®. Room service*. 24-hour fitness centre. WiFi*. Valet parking $45 plus tax, per day (payable locally, subject to change).

One person must be aged 18 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (466)
  • Very good (599)
  • Average (321)
  • Poor (106)
  • Terrible (139)
Image of the Tripadvisor rating Disappointing

Nov 19, 2024 0travellog Minneapolis, Minnesota

The entry and lobby are very tired looking. The front entrance is just a heavy black metal double door that you pull open into a vestibule with another set of doors to open in order to reach the lobby. There's no one to help, and at one point I actually lent a hand to a mother with an infant by grabbing an empty luggage cart for her. The lobby's… Read more
The entry and lobby are very tired looking. The front entrance is just a heavy black metal double door that you pull open into a vestibule with another set of doors to open in order to reach the lobby. There's no one to help, and at one point I actually lent a hand to a mother with an infant by grabbing an empty luggage cart for her. The lobby's gold banquette shown in the picture is actually ripped in spots with stuffing coming through. The carpet is dull and dingy, and the atmosphere is dark. The elevators look the worse for wear. About the elevators, we could hear the cable scraping and making a metallic groan all night through the wall of our bathroom. I had to go to Target to buy earplugs to be able to sleep. I might have asked to change rooms, but looking at the situation, the hotel halls are narrow and short with four elevators and the rooms in alcoves around the elevators, or directly across, so you're probably going to hear some elevator noise wherever your room is. On the positive side, our room was clean and freshly decorated; the bathroom had very thick bath towels, plentifully supplied, and the lighting in the bathroom was bright. Housekeeping seems on top of their job, with the room made up early in the day and nicely done. I would not go back (and I would say buyer beware) unless or until there's a serious renovation. Read less
Image of the Tripadvisor rating Needs Improvement: Disappointing Stay for Elite Members at Sheraton Brooklyn

Oct 29, 2024 hummeljd Philadelphia, Pennsylvania

As a Titanium Elite Bonvoy member, I've had the pleasure of staying at many Sheraton properties across the country, but unfortunately, the Sheraton Brooklyn fell short of my expectations. The location is convenient, especially if you're heading to and from Manhattan, but the hotel itself is beginning to show its age. It could definitely use some… Read more
As a Titanium Elite Bonvoy member, I've had the pleasure of staying at many Sheraton properties across the country, but unfortunately, the Sheraton Brooklyn fell short of my expectations. The location is convenient, especially if you're heading to and from Manhattan, but the hotel itself is beginning to show its age. It could definitely use some updates to bring it up to par with other Sheraton hotels in major cities. There’s noticeable wear and tear, and overall it doesn’t provide the polished feel that I usually expect from the brand. Breakfast was perhaps the biggest disappointment. If it hadn't been free due to my status, I would have felt hard-pressed to pay for it. The options were limited and the quality was subpar, lacking the fresh and satisfying options I typically see at other Sheraton hotels. The Elite Concierge Lounge was also a letdown. It felt like an empty conference room with a coffee machine and a few granola bars—not the welcoming lounge experience I’m used to as an elite member. All in all, I would likely choose a different hotel for my next stay in Brooklyn. Read less
Image of the Tripadvisor rating House Keeping saved my wife

Oct 18, 2024 Daniel O

House Keeping saved my wife. My wife had her monthly come while on her trip and the house keeper Xiao Ping went out of her way and personally helped my wife by providing her support. She was incredibly helpful and kind. She went above the level of hospitability seen these days. She even came back on occasion to check on her and ask if she was… Read more
House Keeping saved my wife. My wife had her monthly come while on her trip and the house keeper Xiao Ping went out of her way and personally helped my wife by providing her support. She was incredibly helpful and kind. She went above the level of hospitability seen these days. She even came back on occasion to check on her and ask if she was going to be warm enough for the day as it was colder than expected. Read less
Image of the Tripadvisor rating Amazing housekeeper Xiao Ping

Sep 27, 2024 Nicole W

The housekeeping lady Xiao Ping was amazing. Diligent cleaning always positive and lovely energy!She made the room so clean and kept the family laughing definitely enhanced the experience of staying at the Sheraton. Can’t wait to stay again!
Image of the Tripadvisor rating Xiao Ping best cleaner ever!

Sep 24, 2024 daniellew_1988

Ping is the loveliest cleaner I have ever met, going above and beyond to keep her guests happy. The service was excellent and I want to thank Ping for all of her help during my visit. As well as a tidy room, she was happy to help and answer any questions that I had, including how to use the coffee machine! Thanks Ping, for being a great cleaner… Read more
Ping is the loveliest cleaner I have ever met, going above and beyond to keep her guests happy. The service was excellent and I want to thank Ping for all of her help during my visit. As well as a tidy room, she was happy to help and answer any questions that I had, including how to use the coffee machine! Thanks Ping, for being a great cleaner and making the best morning coffee for me. Read less