Virgin Hotels New York City is situated in the heart of the Manhattan on Broadway in the hip NoMad neighborhood, an area privy to some of New York’s most iconic architecture. The hotel rises 38 stories with floor-to-ceiling windows and a rooftop pool offering breathtaking views of Lower Manhattan and the Empire State Building. From the moment you step into the lobby, you’ll notice the sophisticated, yet relaxed vibe – and no doubt plenty of eye-catching red, in particular the red elevator that will whizz you up to your chamber, which is uniquely designed to accommodate work, rest, and play.
Amenities
Bar
Internet Access
Night Club
Restaurant
Room Service
Swimming Pool
Where is it
Located on the northwest corner of 29th Street and Broadway in the heart of Manhattan, close to many famous New York attractions.
Hotel information
463 chambers across 38 floors, all of which are uniquely designed and consist of two spaces separated by sliding doors. The first area ‘The Dressing Room’ features a full vanity, make up desk with mirror, extra large shower, and a closet for two. On the other side of the sliding door is ‘The Lounge’ featuring the bed, mini-bar*, and HDTV. All chambers feature floor-to-ceiling windows, air-conditioning, yoga mat, custom sensor lighting, ample outlets for smartphones, laptops and other electronic devices, and bathroom amenities.
King Chambers feature 1 king-size bed, sleeping maximum 2 adults.
Chamber Double 2 Beds sleeping maximum 4 adults.
Sky Chamber: Enjoy stunning panoramic views of the cityscape from the comfort of your spacious Double Full Chamber on the upper floors, complete with floor-to-ceiling windows. This accommodation is perfect for families or group getaways, with 350 ft² of space, plenty of seating, and ample space for pre-party festivities. you will have everything you need for a comfortable and memorable stay. With one king-size bed sleeping maximum 4 adults.
Sky Grand Chamber Suite: Indulge in an extra spacious, luxurious, and truly brilliant retreat with the three-room suite. Featuring a dedicated Living Room, Dressing Room, Sleeping Lounge, and sweeping downtown views, this suite offers an unparalleled level of comfort and sophistication. With 500 ft² of space, you'll have plenty of room to relax, unwind, and take in the breathtaking cityscape from the comfort of your own private oasis. Sleeping maximum 4 adults.
Sky Grand Chamber Terrace Suite: Experience an unparalleled level of luxury, space, and brilliance with the three-room suite featuring a private terrace, dedicated Living Room, Dressing Room, Sleeping Lounge, and sweeping downtown views. This lavish retreat offers 525 ft² of space, providing ample room for relaxation and entertainment. Take in the stunning cityscape from the comfort of your own private terrace or unwind in the comfort of your spacious living area. You'll feel truly pampered and indulged in this extraordinary suite. Sleeping maximum 4 adults.
Virgin Atlantic Holidays
Exclusive: Bookings made from 1st
October 2023 will receive a $25 food and beverage credit per room per day. Terms
and conditions apply. Please see booking confirmation for details on how to
redeem.
Waived Resort fees: Virgin Atlantic Holidays customers receive waived resort fees, saving $35 plus tax per night.
Commons Club (bar and lounge featuring regular live entertainment). Everdene (dining and cocktail destination with entertainment-anchored spaces. Breakfast, lunch and dinner. Happy Hour Monday-Friday from 4:00pm-8:00pm). The Pool Club (serving cocktails and sharing plates, with regular live DJ’s). Funny Library Coffee Shop.
Outdoor rooftop pool (open seasonal, weather permitting). Poolside sun loungers* and cabanas*. Library.
Please note: The pool opens on 17 May '24 for this season, until Oct '24.
Please note: You can reserve poolside cabanas and loungers in advance, directly with the hotel, at an additional charge.
Complimentary WiFi access. 24-hour room service available to order via mobile app*.
*Denotes local charge.
Please note: The restaurant on the 4th floor is not available at the moment.Please note: One person must be aged 18 years and over in each room at check-in.
Based on 598 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (403)
Very good (53)
Average (50)
Poor (44)
Terrible (48)
Fawlty Towers
Dec 16, 2024Camper589224
Thankful only stayed 1 night. Booked an Empire State view. Initial room I was allocated, the blind was faulty, obstructing part of the view and it appears that it is a known problem. I booked breakfast, but it was not showing at the restaurant. I was told I needed to go to reception to resolve, reception did resolve, but surely better customer…
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Thankful only stayed 1 night. Booked an Empire State view. Initial room I was allocated, the blind was faulty, obstructing part of the view and it appears that it is a known problem. I booked breakfast, but it was not showing at the restaurant. I was told I needed to go to reception to resolve, reception did resolve, but surely better customer service would be for the restaurant to resolve, rather send me down to reception to sort. Rooftop bar closed Sunday, I was not informed of this. Maybe also make reception aware that breakfast is served on the 4th floor not the 3rd, then guests do not go to the wrong floor.
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Mind blowing service!
Dec 15, 2024Brad B
The customer service was mind blowing! Specifically, Tercelle was a freaking rock star and went above and beyond to ensure my business partners and I were taken care of.
In this day and age, customer service is not what it used to be, but Tercelle restored my faith in that. Great job!
CANNOT RECOMMEND THIS PLACE
Dec 15, 2024Arthur TBuntingford, United Kingdom
You cannot book a hotel in downtown New York and expect a peaceful stay, that’s not the hotel’s fault. You should know what you’re getting and this hotel is no different in that regard, if you’re wanting a relaxing trip stay elsewhere.
The first sign that something was amiss was on check-in. It was near freezing outside and the same temperature…
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You cannot book a hotel in downtown New York and expect a peaceful stay, that’s not the hotel’s fault. You should know what you’re getting and this hotel is no different in that regard, if you’re wanting a relaxing trip stay elsewhere.
The first sign that something was amiss was on check-in. It was near freezing outside and the same temperature in the lobby where the full height doors allow what little heat there is inside to escape. It was so cold that the staff were all wearing coats, hats and gloves. They also had a couple of small domestic heaters plugged in but in a space the size of half a basketball court they made absolutely no difference.
The check-in itself was painful. I don’t know if the staff member was new but it shouldn’t take 20 minutes to confirm three reservations, all while we were shivering.
I suppose the room designer thought they were being clever by putting the bathroom washbasin right inside the room door but it just isn’t right. I’d rather they had put their efforts into designing a decent hot water system so I didn’t have to endure lukewarm showers.
The bed was comfortable but sleep wasn’t helped by the full length blinds only reaching 3/4 of the way down the windows and a really noisy refrigerator which I had to unplug in order to sleep.
At $580 a night you can do a lot better elsewhere.
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Dreadful so Far
Dec 12, 2024Dawn M
We arrived today .. after a 15 hour long haul journey with 2 young children that couldn’t wait to get here. As it’s 1am UK time we settled for room service which the kids were super excited about. What a mistake! The food here is dreadful. Both my children’s meals were returned untouched .. the teeny tiny pizzas were cold, semi raw underneath and…
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We arrived today .. after a 15 hour long haul journey with 2 young children that couldn’t wait to get here. As it’s 1am UK time we settled for room service which the kids were super excited about. What a mistake! The food here is dreadful. Both my children’s meals were returned untouched .. the teeny tiny pizzas were cold, semi raw underneath and looked like no pizza I have ever seen. The spaghetti was stomach churning and returned immediately. The burger .. well look for yourself .. that looked like something not fit for human consumption - and yes that’s exactly how it was presented as shown in the photo. And don’t get me started on the cost of it all. Room service agreed it was unacceptable but not surprised. Yep they have agreed to remove the charge from my bill but I’ll never get these couple of precious hours back with my excited boys. Instead we are going to sleep hungry and disappointed. Just not good enough Virgin Hotels!! @Richard Branson … I dare you to come and eat this food … I’m sure you wouldn’t stand for it. 0/10 so far for the Virgin “Experience”
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Mariah Carey Christmas pop up bar - do not bother it is terrible !
Dec 11, 2024miamummy1Manchester, United Kingdom
So disappointed we were looking forward to this on the last night of our NYC visit. We arrived for our 90 minute reservation and were told that we would get a table asap and to go and get a drink at the bar in the meantime. There is a tiny little room (nothing remotely Mariah about it apart from the cardboard cut-out that you would have seen on…
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So disappointed we were looking forward to this on the last night of our NYC visit. We arrived for our 90 minute reservation and were told that we would get a table asap and to go and get a drink at the bar in the meantime. There is a tiny little room (nothing remotely Mariah about it apart from the cardboard cut-out that you would have seen on the booking site (which is outside the bar btw so you could pop up to the 3rd floor and get a pic anyway if you really wanted to) . We waited at the bar for 15mins no sign of the bar tender even looking in our direction so no drink on arrival (or even chance to buy one) no table and not sure how they were taking note of the time slots (answer they weren’t). When we asked how long we were told that the entry is GA and you are not guaranteed one which was misleading even if you did get one it would have been difficult to eat comfortably anyway the room was so small and overcrowded. We left after about 20 mins and went to 230 rooftop bar instead where we had visited earlier in our trip. Go here instead it is a million times better and so christmassy and no wasting £50 for nothing it is free to get in !
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Fawlty Towers
