Beaches Turks and Caicos

Providenciales, Turks and Caicos Islands

The hotel

This Luxury Included® resort is located on a magnificent 12-mile stretch of Grace Bay beach, making this the perfect destination to relax and let all your worries slip away. With five unique Villages - from the Caribbean and French, to the Italian, Seaside and Key West villages – as well as 21 dining options and an impressive array of entertainment day and night, there’s plenty of unforgettable experiences on offer here. Youngsters can engage in fun activities with the Sesame Street® gang at the Kids' Camp, supervised by Certified Nannies, and Pirates Island Waterpark with its 9 slides and cool surf simulator offers great fun for the whole family. Adults will love the array of dining options, the spacious Red Lane® Spa and the array of land and water sports on offer.

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Scuba Diving
  • Snorkelling
  • Tennis
  • Windsurfing
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding

Where is it

On the beach at Grace Bay. Transfer time from airport: 15 minutes.

Hotel information

758 rooms and suites located in five villages. All rooms have in-room beer and wine (on request), air-conditioning, satellite TV, complimentary WiFi access, telephone, coffee maker, fridge stocked with water and juices, safe, private bath and shower, iron and board and hairdryer. 

Caribbean Deluxe Rooms are located on the second floor of the Caribbean Village, and have a balcony overlooking the pool or gardens, with either 1 king-size bed or 2 double beds, plus a trundle bed, sleeping maximum 4 people.

All Inclusive of: Beaches Resorts are Luxury Included®; from luxury accommodation, fine dining, unlimited premium-brand drinks, transfers, tips and taxes, to a huge range of sports facilities and entertainment — it's all included!

Seaside Two-Bedroom Luxury Butler Villa Suites are close to the beach and pools, and feature two bedrooms, two bathrooms with roman tubs, kitchenette, patio and living area. With 1 king-size bed, 2 double beds, plus double pull-out sofa bed in the living area, sleeping maximum 8 people. These rooms include Beaches Butler Service.

French Village:

French Village Luxury Rooms are located in the French Village with views of the pool and tropical gardens, featuring a French balconette, 1 king-size bed with a trundle bed, or 2 double beds with a single sleeper chair, sleeping maximum 4 people.

French Village Luxury Walkout Rooms are located on the ground floor in the French Village, with patio looking out onto the French Village Riviera pool and direct walkout access to the resort's gardens, with 1 king-size bed plus day bed with trundle, or 2 double beds with single sleeper chair, sleeping maximum 4 people.

French Village One-Bedroom Concierge Suites have separate living area, patio or French balconette, 1 king-size bed and double pull-out sofa bed, or 2 double beds with single sleeper chair, sleeping maximum 7 people. These rooms include Beaches Concierge Service.

French Village Two-Bedroom Concierge Suites are as above but have a second bedroom, sleeping maximum 11 people. These rooms include Beaches Concierge Service.

French Village Three-Bedroom Concierge Suites are as above but with a third bedroom, sleeping maximum 14 people. These rooms include Beaches Concierge Service.

Italian Village:

Italian Concierge Family Suites with Kids Room are located on the first floor in the Italian Village, with a multi-functional game table, bathroom with whirlpool tub and rain shower, 1 king-size bed, 1 sleeper chair and bunk bed with trundle, sleeping maximum 3 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Italian Oceanview Concierge Family Suites with Kids Room are as above but with views of the gardens, pool and ocean, sleeping maximum 3 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Italian Poolside Walkout Concierge Family Suites with Kids Rooms are located on the ground floor, featuring patio with direct walkout access to the gardens, multi-functional game table, bathroom with whirlpool tub and rain shower, 1 king-size bed, twin day bed with trundle and bunk bed with trundle, sleeping maximum 3 adults or 2 adults and 5 children. These rooms include Beaches Concierge Service.

Italian Penthouse Oceanview Concierge Family Suites with Kids Room are located on the highest floors with views of the gardens, pool and ocean, featuring multi-functional game table, bathroom with whirlpool tub and rain shower, 1 king-size bed, 1 sleeper chair and bunk bed with trundle, sleeping maximum 3 adults or 2 adults and 4 children. These rooms include Beaches Concierge Service.

Italian Oceanfront Concierge Family Suites with Kids Room are as above but located directly facing the ocean, sleeping maximum 3 adults and 5 children. These rooms include Beaches Concierge Service.

Italian Oceanfront Penthouse Concierge Family Suites with Kids Room are as above but facing the ocean, on the highest floors offering spectacular views of the Caribbean Sea, sleeping maximum 3 adults and 5 children. These rooms include Beaches Concierge Service.

Italian Oceanfront Walkout Concierge Family Suites with Kids Room are as above but located on the ground floor with walkout patio, overlooking the beach and ocean, sleeping maximum 3 adults and 5 children. These rooms include Beaches Concierge Service.

Italian Two-Bedroom Butler Family Suites are located in Italian Village with views of the gardens and pool, featuring living area, multi-functional game table, bathroom with whirlpool tub and rain shower, dining table for up to six people, butler's pantry, 1 king-size bed, 1 sleeper chair, bunk bed with trundle, plus day bed with trundle and sofa bed in the living room, sleeping maximum 10 people. These rooms include Beaches Butler Service.

Italian Oceanview Two-Bedroom Butler Family Suites are as above but overlook the ocean, pool and gardens, sleeping maximum 10 people. These rooms include Beaches Butler Service.

Italian Two-Bedroom Poolside Walkout Butler Family Suites are located on the ground floor with direct walkout access to the gardens from the patio, bathroom with whirlpool tub and rain shower, dining table for up to 6 people, butler's pantry, 1 king-size bed, bunk bed with trundle, plus twin day bed with trundle and sofa bed in the living area, sleeping maximum 11 people. These rooms include Beaches Butler Service.

Italian Oceanview Penthouse Two-Bedroom Butler Family Suites are as above but located on the highest floors overlooking the pool, gardens and ocean, sleeping maximum 10 people. These rooms include Beaches Butler Service.

Italian Beachfront Two-Bedroom Butler Family Suites have views of the beach and ocean, and feature multi-functional game table, bathroom with whirlpool tub and rain shower, living room, dining table for up to 6 people, butler's pantry, 1 king-size bed, bunk bed with trundle, twin day bed with trundle, plus day bed with trundle and sofa bed in the living room, sleeping maximum 12 people. These rooms include Beaches Butler Service.

Italian Beachfront Penthouse Two-Bedroom Imperial Butler Family Suites are located on the highest floors in the Italian Village with panoramic views of the Caribbean Sea, featuring multi-functional game table, bathroom with whirlpool tub and rain shower, living room, dining table for up to 6 people, butler's pantry, 1 king-size bed, bunk bed with trundle, twin day bed with trundle, plus day bed with trundle and sofa bed in the living room, sleeping maximum 12 people. These rooms include Beaches Butler Service.

Italian Beachfront Two-Bedroom Walkout Butler Family Suites are as above but are located on the ground floor with direct walkout access from the patio to the gardens and the beach beyond, sleeping maximum 12 people. These rooms include Beaches Butler Service.

Key West Village:

Key West Luxury Concierge Rooms are located in the Key West Village and feature balcony or patio with garden views, and 1 king-size bed and additional rollaway bed, sleeping maximum 3 people. These rooms include Beaches Concierge Service.

Key West Grande Luxe Concierge Rooms feature balcony or patio with garden views, 1 king-size bed and 1 trundle bed, sleeping maximum 4 people. These rooms include Beaches Concierge Service.

Key West One-Bedroom Concierge Villa Suites feature a master bedroom and separate living area, bathroom with tub and shower combination, dining table, fully equipped kitchen, 1 king-size bed and 1 trundle bed, sleeping maximum 4 adults or 2 adults and 2 children. These rooms include Beaches Concierge Service.

Key West One Bedroom Concierge Suites feature a master bedroom, fully equipped kitchen, large living room, dining table, large balcony with garden views, and 1 king-size bed and 1 trundle bed, sleeping maximum 4 people (with a rollaway bed). These rooms include Beaches Concierge Service.

Key West Luxury One-Bedroom Concierge Suites features a master bedroom, fully equipped kitchen, large balcony with tropical garden views, 1 king size bed and 1 trundle bed, sleeping maximum 5 people (with a rollaway bed). These rooms include Beaches Concierge Service.

Key West Oceanview One-Bedroom Concierge Suites feature a master bedroom, fully equipped kitchen, large living area, large balcony with ocean views, 1 king-size bed and 1 trundle bed, sleeping maximum 5 people (with a rollaway bed). These rooms include Beaches Concierge Service.

Key West Two-Bedroom Concierge Suites feature two bedrooms, bathroom with tub and shower combination, large living and dining area, fully equipped kitchen, terrace with garden view, 2 king-size beds and 1 trundle bed, sleeping maximum 6 people. These rooms include Beaches Concierge Service.

Key West Two-Storey Two-Bedroom Concierge Suites features two bedrooms, two bathrooms, living and dining room with breakfast nook, fully equipped kitchen, dining table for 4, balcony with garden views, 2 king-size beds and 1 trundle bed, sleeping maximum 6 people. These rooms include Beaches Concierge Service.

Key West Oceanview Two-Story Two-Bedroom Butler Suites are expansive 2 bedroom loft suites located in the the Veranda House. These suites feature living room, dining room with breakfast bar to the kitchen, master bedroom located in a loft with high ceiling, master bathroom with an oversized tub and shower, second bedroom on the main floor with second bathroom, two balconies with ocean views, 2 king-size beds plus trundle bed and pull-out sofa bed, sleeping maximum 7 people. These rooms include Beaches Butler Service.

Key West Three-Bedroom Garden View Butler Villas are expansive and spacious villas. The first floor features a living room, day bed with trundle, dining room, breakfast nook, and the first bedroom complete with en-suite bathroom. On the second floor, there are two bedrooms - one with large bathroom with oversized tub, and the other with en-suite bathroom with shower and tub combination. All three bedrooms have 1 king-size bed, and on the third floor there is either an outdoor relaxation area or sunroom, sleeping maximum 8 people. These rooms include Beaches Butler Service.

Key West Oceanview Three-Bedroom Butler Villas are as above, but boast ocean views. These rooms include Beaches Butler Service.

Key West Four-Bedroom Butler Villa Residence features three floors. The ground floor has a full kitchen, living room and dining room, bedroom and bathroom with a combination tub and shower. The first floor features the master bedroom, and master bathroom with over-sized jetted soak tub. The third and fourth bedrooms are also on the first and second floors. The three bathrooms have combination tub and showers, and the three bedrooms boast 1 king-size bed, the fourth has either 1 king-size bed or 1 queen-size bed and a pull-out sleeper sofa in the living area, sleeping maximum 10 people. These rooms include Beaches Butler Service.

Key West Oceanview Four-Bedroom Villa are as the Oceanview Three-Bedroom Butler Villas, but have a fourth bedroom with 1 king-size bed, sleeping maximum 10 people. These rooms include Beaches Butler Service.

Key West Beachfront Four-Bedroom Butler Villa Residence with Private Pool are individual homes situated directly on the beach. Each villa has three floors; the ground floor has a full kitchen, fully furnished living room and dining room, bedroom, and bathroom with a combination tub and shower. The first floor boasts the master bedroom and master bathroom with an over-sized jetted soak tub. The third and fourth bedrooms are also on the first floor. The three bathrooms have a combination tub and shower. The third floor boasts a comfortable sunroom or private patio overlooking the beach and Caribbean Sea. Outside there is a large porch, covered dry area and a private pool. With 2 king-size beds, 2 queen-size beds, plus 2 rollaway beds (available on-request), sleeping maximum 10 people. These rooms include Beaches Butler Service.

Concierge Service inclusions:

• Dedicated Concierge Centre open 7:00am-10:00pm daily to assist with excursions, restaurant reservations, spa bookings and anything else you may need
• Preferred check-in with Champagne upon arrival
• In-room stocked mini-bar with a selection of spirits, beer and wine as well as soft drinks, juices and water
• Use of his and hers bathrobes

Butler Service inclusions:

Providing you with uncompromising attention of a personal butler trained to the highest standards. Beginning with lemongrass-scented hand towels and welcome cocktails and culinary treats upon arrival, a private resort orientation and a luggage unpacking service you will then be supplied with a personal mobile phone to reach your Butler when needed. Your wish is their command! In addition, butler guests will also have access to all the Club Sandals amenities and weekly activities, plus private car transfers from the airport.

5-Star Global Gourmet™ at Beaches Resorts brings new sights, sounds and tastes to all guests at each meal - of course, all included! 21 dining options: Reflections (International; buffet breakfast, lunch and dinner), Arizona’s (Southwestern; buffet for lunch and à la carte dinner), The Jerk Truck (Jamaican Jerk BBQ, lunch and dinner), Schooners (à la carte breakfast and à la carte seafood dinner), Sapodilla’s (Caribbean, adults only), Kimonos (oriental Teppanyaki, reservations required), Giuseppe’s (Italian; buffet breakfast, lunch and dinner), Le Petit Château (serving traditional French specialities, adults only), Bobby Dee’s (50s-style diner), Café de Paris (French pâtisserie serving pastries, crepes and sandwiches), Bayside (Continental cuisine; open for breakfast, lunch and dinner), Neptunes (Mediterranean seafood; breakfast, lunch and dinner), Soy (sushi lounge), Mario’s Restaurant (Italian à la carte breakfast, lunch and dinner), Barefoot by the Sea (fresh seafood; open for breakfast, lunch and dinner), The Cricketer’s Pub (British pub; open for lunch and dinner), Bella Napoli Pizzeria and Dino’s Courtyard Bistro (gourmet pizza), Sky Lounge (contemporary cuisine, open for breakfast and dinner). Curls & Swirls (ice cream and milkshake truck). Mr Mac (artisan macaroni cheese truck). 15 bars, including 2 swim-up bars, and a non-alcoholic kids’ bar.

Daily and nightly entertainment with Sesame Street® parades and games for the youngsters, as well as live shows, family luncheons, and theme nights.

10 swimming pools including 1 scuba pool and 4 whirlpools. Pirates Island Waterpark with 9 slides, state-of-the-art SurfStream® (the Caribbean’s only surf simulator) and an aqua play area. Tennis, volleyball, basketball, shuffleboard, billiards, lawn chess, croquet, football, and table tennis. Scuba-diving* (free for certified divers, fee applies to others), snorkelling, windsurfing, kayaks, Hobie Cats, paddle boards and aquatrikes. Board games. Pool table. Red Lane® Spa (treatments*) and Red Lane® Fitness Centre with group activities. Island excursions*. Kids activities: Kids' Camp with Certified Nannies, Caribbean Adventure with Sesame Street®. Sesame Street breakfasts and birthday celebrations available to book at an additional cost*. Choo Choo train. PADI Seal Team and Bubblemaker scuba programmes* for children over 8 years old and National Geographic scuba programme* for kids over 10 years old. For teens: Liquid at Beaches Nightclub, a disco for under 21s, and Trench Town teen arcade, a chill-out place.

Complimentary WiFi Internet access in all room categories and public areas. Laundry/dry cleaning service*. SnapShots photo shop*. Gift shop. Room service available 24 hours in butler serviced accommodation. Electronic safety deposit box in all rooms and suites.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights 1 Jan–31 Mar and 16 Apr–18 Dec.

6 nights 1–15 Apr and 19 Dec–31 Dec.

*Denotes local charge.  

Dress code: evening dress code for gentlemen states that smart trousers or jeans, long or short sleeve dress shirts (with or without collar) and dress shoes or sandals must be worn. Shorts, t-shirts, trainers, flip-flops, hats and caps are not permitted in the evening. When dining during the day, swimwear must be covered, and shirts and footwear is required.  

Please note: all restaurants are non-smoking.  

Please note: ensure you have adequate insurance to take part in adventurous activities.  

Please note: Parents/Guardians must take responsibility for confirming that children are competent swimmers and have the capability to take part in the water sports activities. 

Please note: Beaches Turks & Caicos Resort Villages & Spa will be introducing the brand-new Treasure Beach Village in 2024, which will be located next to the West Wing of the Caribbean Village and the Salt Cay Villas of the Seaside Village. Your enjoyment is Beaches Resorts’ number one priority, and the team has designed a schedule for minimal disruption during this time.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (10421)
  • Very good (3117)
  • Average (1353)
  • Poor (745)
  • Terrible (762)
Image of the Tripadvisor rating Get what you pay for, stay somewhere else

Dec 25, 2024 Michael H Middletown,nj

This place has gone down like a rock in a pool. We stayed there last year and we were extremely happy with the vacation. However, we came back this year and within 12 months they managed to screw everything up. The only thing that's been consistent is that they have continue to charge top line prices and giving you bottom of the barrel return on… Read more
This place has gone down like a rock in a pool. We stayed there last year and we were extremely happy with the vacation. However, we came back this year and within 12 months they managed to screw everything up. The only thing that's been consistent is that they have continue to charge top line prices and giving you bottom of the barrel return on your investment. We are on the fifth floor in the Italian village. There are three elevators closest to our room. Two of the three have not been working since we got here 3 days ago I made a comment to the staff and two said these elevators haven't worked for three months. I have not seen a single person working on them. To make matters worse the elevator that does work is continuously occupied by the staff with their cleaning carts. They have a job to do and I really can't fault them, but this is a management issue and I have not seen them come use their service elevator once. I have a wife who has long-haul Covid and she can barely breathe after one flight of stairs. She has to climb five now? I'm not even going to get into the elderly people that I see on campus. Add in that of the six floors that they say they have icemakers on only floor two works. So again if I want ice, I have to hump from the fifth floor down to the second floor and back up again because you can't get an elevator. Yea I'm fat and can use the exercise but that's not what I paid for. Then we get to the service. Most of the people are nice enough, but there has to be some management failure around here because none of the people are pleasant or interactive or happy as they were last year. We asked to have some extra water in our room and it took five hours for it to get it here. Maybe I can chalk it up to it being Christmas week but if that's the case and you're short on staff then reduce the occupancy. I am not the guy who is writing this because he wants a refund/credit, I really don't care. I have conceded that I'm burned on the price here. I'm just trying to save you all Some money and a headache. When I complained to the front desk, I was told that they were aware of the situation and they're working on it. There's no doubt that I'm going to get the same BS stock response as soon as I post this Review. Someone's going to tell me that they're aware of the situation, they appreciate my comments and they're working hard to fix it. No you don't. If you appreciated my comments, then you would've had someone working on the elevator or the ice machine. However, what there is no shortage of is the people trying to sell you photos, excursions or next year's trip. How about you worry about this years trip and fix the place. There's a problem here no one is telling you about. Don't pay for it. Go somewhere else. At this price you can afford to go somewhere much nicer!! Read less
Image of the Tripadvisor rating Family Vacation

Dec 25, 2024 IndyMillers Carmel, Indiana

We just spent a week at Beaches. We have two young men-ages 19 and 20. Overall we had a great experience at Beaches. We stayed in a one bedroom condo in Key West, and it was plenty of room for all of us. We did not get to experience any of the water activities offers because it was too windy. We took a catamaran trip on our last day through the… Read more
We just spent a week at Beaches. We have two young men-ages 19 and 20. Overall we had a great experience at Beaches. We stayed in a one bedroom condo in Key West, and it was plenty of room for all of us. We did not get to experience any of the water activities offers because it was too windy. We took a catamaran trip on our last day through the resort that was excellent. There was a lot for the boys to do. They enjoyed shooting pool at Cricketers, the club, shuffle board, and pools. We loved all of the sitting areas provided around the resort to sit and read or relax. The grounds at beautiful! My largest complaint with the resort was the service. We found the hostesses and wait staff to be very slow with service and without a lot of personality. It could be due to short staffing we heard about during our stay. I don’t know. We waited a long time for drinks at pool bars and we were surprised no one was walking around taking ordered. Again, maybe due to staffing. We paid for a concierge room and never saw the concierge after the first day. We were told to communicate with the concierge through an app. Definitely a lot for little kids, just as much for older teens. Great place for families for sure! Read less
Image of the Tripadvisor rating 15th visit and will be back! Amazing stay

Dec 24, 2024 tara22380 Manalapan, New Jersey

Our 15th visit back was just as amazing as always!! We decided 9 days ago to book a last minute short trip to get away from the cold back to our home away from home. We took an early flight out to make the most of our stay. We were welcomed back with open arms as always! We were so excited to back home at our second home. We ate lunch and got to… Read more
Our 15th visit back was just as amazing as always!! We decided 9 days ago to book a last minute short trip to get away from the cold back to our home away from home. We took an early flight out to make the most of our stay. We were welcomed back with open arms as always! We were so excited to back home at our second home. We ate lunch and got to say hello to our favorite staff members. We didn’t encounter any rude staff. Everyone was always so polite and smiled. My girls have grown up at this resort and we wouldn’t go anywhere else. The newest additions to the resort are incredible! We loved the new JoJo cafe and YOYO’s for frozen yogurt. My girls and I made sure to visit this spot every night. What an amazing idea for a family resort. A huge highlight. The updated changes on the boardwalk, Soys new roof and the new mini golf course are all such great new additions. Can’t wait for the new village to open up. Make sure to check out the new YOYO and JoJo cafe. I would like to give staff members a shoutout who have gone above and beyond to welcome us back with open arms. Paulette is such a gem! We love her so much! She always welcomes us back with hugs and a warm smile. She always makes sure we are happy. Tanya Swann for always giving us the biggest hugs! We love her! Chef Craig for always taking the time to talk with us and making sure all is a ok. The sweetest guy ever! Simone and Byron at the Italian circle bar always welcome us back with warm smiles and love my girls so much! Fedeline for all the love she shows me and my girls! She’s the sweetest ever!! Chris from schooners always welcoming us back. The best was we surprised Monique at hair braiding and she was so excited to see us. We love her so much and look forward to seeing her every visit. The entertainment team Andrico, Eric, Emily, Andes, Ronaldo, super Mario and Roshane. We love you all so much!! A huge shoutout to James Mcanally for running such a huge resort with such a smile on his face. We ran into Jamie on Monday and he took the time to sit with us and chat. He cares so much about his guests. We have known Jamie for 15 years. Jamie is the most hard working managing director. He runs a great team of staff. We were so sad to leave but so excited to return back in May. Please don’t hesitate and let the negative get you worried. Truly such an amazing place that will always have our heart. See you soon Beaches Read less
Image of the Tripadvisor rating Great family experience

Dec 24, 2024 TrailBlazer632765

Impeccable service all began with Jervinsky at the lobby in The French Village. He is the first person you would want any guest to meet. Archie, the photographer - awesome!!! Orlando, Lionel, Oliver and Prophet are fabulous! They are in the snorkeling and sailing area - this was the highlight of our trip. Many thanks to these men. The… Read more
Impeccable service all began with Jervinsky at the lobby in The French Village. He is the first person you would want any guest to meet. Archie, the photographer - awesome!!! Orlando, Lionel, Oliver and Prophet are fabulous! They are in the snorkeling and sailing area - this was the highlight of our trip. Many thanks to these men. The servers at Bayside restaurant are wonderful! Jenny F, Berthonise D and Nirna V. put a smile on our face every morning! They pay attention to detail. They are delightful. The food was excellent. Mario's restaurant, Jhavon N is excellent ! We were a party of seven, he remembered each order and kept us wondering how in the world he could carry so many plates at one time. Also, O'Neil at Mario's was excellent in service provided. Inesha M was the hostess, hats off to the lady who can be so very plesant to each guess. Perletha P. and Rudulfo T went above and beyond in keeping the room in Key West clean and in good order. My husband and I visited Grace Bay nine years ago and decided this was the place to take our family to celebrate our 50th wedding anniversary. We love the variety in activities and restaurants. We had a marvelous time, expectations were met and exceeded! Read less
Image of the Tripadvisor rating My First 6 Hours at Beaches in Turks & Caicos Islands

Dec 23, 2024 Cosmopolitan209616

The pre-reading led me to believe this would be a fancy, luxurious, albeit family friendly resort. The “Beaches Lounge” at the Turks & Caicos Islands airport was a wooden stand outside the airport- not a lounge at all. They were very efficient and extremely friendly, but they lost our luggage somewhere at the hotel between taking it off the van… Read more
The pre-reading led me to believe this would be a fancy, luxurious, albeit family friendly resort. The “Beaches Lounge” at the Turks & Caicos Islands airport was a wooden stand outside the airport- not a lounge at all. They were very efficient and extremely friendly, but they lost our luggage somewhere at the hotel between taking it off the van we were all crowded into and the room. Impressive feat! The room wasn’t ready for an hour and a half after it was supposed to be, so maybe that’s why they couldn’t keep up with all of 2 carry-on bags. Then we went to the nice French restaurant for a sit down dinner. The wait was 45 minutes to an hour. Ok. We had dressed up because the pre-reading said no t-shirts, shorts, flip-flops, etc. were allowed in the evening. After 1.5 hours, we were seated and 80% of the guests were dressed in “inappropriate according to the brochure” clothes. Add to that, the food was cold! An incredibly disappointing first 6 hours. It didn’t really get much better, but it was overall enjoyable. 80% of the staff were beyond pleasant and fun, but the 20% who obviously didn’t want to be there really put a damper on things. I would not go again, and especially not at that price. Read less